ACTInc_Labs Posted February 28, 2019 Report Share Posted February 28, 2019 Hello, Just got Vodia iop and am working to set it up. Using the built in license. Created domain, extensions, and was able to bind the phone's mac to an extension. I opened the account for MAC based provisioning, rebooted the phone, factory reset the phone, and it will not provision. No buttons light up and the phone says not configured. I also tried changing the provision url, because whenever I factory reset, it goes to a 3CX url. I can't remember if that's normal or if it's because it was used for 3cx I updated the firmware on the phone to the latest Version 1.0.9.127 IOP is on Version: 61.1 I followed directions here: https://doc.vodia.com/pnp_prerequisite_steps https://doc.vodia.com/pnp_grandstream Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 28, 2019 Report Share Posted February 28, 2019 If the phone is already provisioned e.g. through the cloud you cannot provision it from the PBX "zero touch". Otherwise the phone would have obviously a bigger security problem... Is there a way you can un-link it with the cloud first? Then you should be able to factory reset it and provision it through the PBX web interface. Also if you are not using the system yet, try upgrading to 62.1 which has the latest features. Quote Link to comment Share on other sites More sharing options...
ACTInc_Labs Posted February 28, 2019 Author Report Share Posted February 28, 2019 4 hours ago, Vodia PBX said: If the phone is already provisioned e.g. through the cloud you cannot provision it from the PBX "zero touch". Otherwise the phone would have obviously a bigger security problem... Is there a way you can un-link it with the cloud first? Then you should be able to factory reset it and provision it through the PBX web interface. Also if you are not using the system yet, try upgrading to 62.1 which has the latest features. Hi, yes. I figured out why the 3CX address was showing up Once I removed it from the internet, i factory reset and had the appropriate Grandstream address in the Config Server Path However, again, It's not responding to provision. I did also upgrade to 62.1, rebooted, and verified in the status page I put the extension in open it for MAC based provisions Selected the phone from within the extension, saved, but it doesn't provison The phone just sits there, not registered in Vodia, I've manually rebooted and nothing Additionally, I hooked up a snom 320 and that provisioned immediately following the directions I also tried a Cisco SPA508G, factory reset. upgraded to latest firmware, and that's not provisioning either Same as the grandstream, just doesn't respond, even though I'm able to see it in the phone list Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 2, 2019 Report Share Posted March 2, 2019 If the snom works fine that means that the LAN setup is not the problem. Cisco SPA 508G is currently not on our list for LAN provisioning. So if you see the Grandstream in the list that means is has discovered it - if it has the default username and password then the PBX would try to reach out to its webserver and set everything up for you. Grandstream has a large variety of devices and firmware versions; what could have happened is that something has changed in the web server. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 3, 2019 Report Share Posted March 3, 2019 Hi, Can you try the following version:http://firmware.grandstream.com/Release_GXP2170_1.0.7.97.zip I had the same result with the latest GS build. 1.0.7.97 works for me. Quote Link to comment Share on other sites More sharing options...
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