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Henrikt

IVR version 62.0 bug

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After i upgrade to 62.0 the IVR dosen’t work anymore. The message loop and i can’t do anything.

i try to create a new IVR but it’s the same issue.

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That sounds like a problem with DTMF detection. E.g. does DTMF work when you call into a mailbox? If yes, what pattern are you using in the IVR node?

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I have not change anything only upgrade from 57 to 62. The voice prompt repeat without pause, and the timer are set to 15 sec. I try from a snom D765 and from a softphone. Normal the i hear the message and then i have 15 sec. to enter my digits else the forward to another account.

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We were finally able to test this - it seems to work here both if we enter the 10-digit CMC code and also after the timeout... Are you on the latest 62.1?

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Yes i use v. 62.1. I have try a new installation with one Softphone and it’s the same.

are there a logfiler there can help in this case.

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One thing is to make sure that you have no spaces in the wrong place (beginning end) or tabs or other "invisible" characters. This is a common source for a lot of confusion. Maybe just open a ticket and attach the IVR node XML file there (the file is in the ivrnodes folder).

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