mmculbertson Posted March 9, 2020 Report Share Posted March 9, 2020 Hello, I've had this ongoing problem for some time now. It seems to be fairly sporadic but it's happening more lately. Sometimes when a call comes in the AA will answer but the greeting doesn't play and all that is heard is silence. If the caller puts in the extension, the call is sent to that extension. System is on a linux VM with software version 63.0.1. AA file type is a .wav 16bit 8hz mono uncompressed. Any help would be appreciated. Thanks Quote Link to comment Share on other sites More sharing options...
Support Posted March 9, 2020 Report Share Posted March 9, 2020 Please check your sonicwall configurations (which we've also replied via the ticket that you raised). The sonicwall has caused a lot of issues to many customers of ours. There is a setting that needs to be turned off (hoping that it's SIP Transformation as we're unable to find the snapshot of it from when it happened earlier) which should help your case out. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 10, 2020 Report Share Posted March 10, 2020 I would also test if the problem is related to the auto attendant or to audio in general. For example, does it work if you call the mailbox? Do internal calls work fine (which would point at the trunk and potentially at the firewall). You can generate PCAP traces from the PBX e.g. from the trunk; they usually help troubleshooting problems with RTP and media. Quote Link to comment Share on other sites More sharing options...
mmculbertson Posted March 10, 2020 Author Report Share Posted March 10, 2020 Thanks for the reply. Internal call work just fine. I'm currently going through all the firewall settings. Quote Link to comment Share on other sites More sharing options...
melanc Posted June 12, 2020 Report Share Posted June 12, 2020 Hi There I have a ssimilar issue on aws server. I can ring to voice mail. Or select options. But welcome greeting is silent. I uploaded file on AA ivr tab section. There is no help page of ivr tab parameters. However I can play uploaded file using play button on the page. Not sure what name should i set for default file name. wav File was uploaded into *98XXX*1 Thank you. Quote Link to comment Share on other sites More sharing options...
Support Posted June 12, 2020 Report Share Posted June 12, 2020 The file should be in: Wav, 8KHz, Mono, 16 Bits format only. Quote Link to comment Share on other sites More sharing options...
melanc Posted June 12, 2020 Report Share Posted June 12, 2020 9 minutes ago, Support said: The file should be in: Wav, 8KHz, Mono, 16 Bits format only. Yes. I did. I will check again. If i m not wrong different format file doesnt allow to upload. What was that service flag? Currently it is none. Quote Link to comment Share on other sites More sharing options...
melanc Posted June 12, 2020 Report Share Posted June 12, 2020 I found my error. I created service flag and it worked. Awesome. I will play more on this next week. Thanks Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.