Henrikt Posted September 12, 2020 Report Share Posted September 12, 2020 Hi, I have install V.66 and login with an Ext user. When i choose ACD, each field are not updated, when there are calls to the ACD, what did i missing in my setup? I can't find the "Live Calls" so my customer can se the queue status, where is this status? Will it be possibel to pick from the queue, so my customer e.g. can pick a call there are number 3 in the queue? Thanks in advance Quote Link to comment Share on other sites More sharing options...
Support Posted September 14, 2020 Report Share Posted September 14, 2020 Have you give the permission to monitor this ACD from under "Permissions" section of that Extension? On 9/12/2020 at 10:42 AM, Henrikt said: I can't find the "Live Calls" so my customer can see the queue status, where is this status? You should see that "Calls in domain" section. On 9/12/2020 at 10:42 AM, Henrikt said: Will it be possibel to pick from the queue, so my customer e.g. can pick a call there are number 3 in the queue? We're still working on that. Quote Link to comment Share on other sites More sharing options...
anton Posted September 16, 2020 Report Share Posted September 16, 2020 Once you are in the ACD, live calls section switches to shows all the calls exclusively for that ACD. Which further could be expanded into the full screen mode Quote Link to comment Share on other sites More sharing options...
Henrikt Posted September 21, 2020 Author Report Share Posted September 21, 2020 I search after a option for my customers to see the queue status for the ACDs (how many in queue and waiting time). It was possible in v .57 under ACD -> Calls Quote Link to comment Share on other sites More sharing options...
Henrikt Posted September 21, 2020 Author Report Share Posted September 21, 2020 I have setup the premission for monitor ACD but i still no data on the screen after some incomming calls. Quote Link to comment Share on other sites More sharing options...
Support Posted September 21, 2020 Report Share Posted September 21, 2020 You have to: 1. Give it the "permission to monitor the ACD" from inside the ACD settings 2. In the permissions section of that extension "manage the ACD" setting has been set? Quote Link to comment Share on other sites More sharing options...
Henrikt Posted September 21, 2020 Author Report Share Posted September 21, 2020 I have setup this, but still the same with 0 in all fields 1. Under ACD -> Edit/Monitoring “Premission to monitor this account” [The extension nbr] 2. under Extensions -> Permission “Manage agent Groups” [the ACD group nbr.] did i miss something? Quote Link to comment Share on other sites More sharing options...
Henrikt Posted September 29, 2020 Author Report Share Posted September 29, 2020 Still no data. Did i need to start a ticket ? Quote Link to comment Share on other sites More sharing options...
anton Posted September 29, 2020 Report Share Posted September 29, 2020 What's the build date for your PBX? Everything works just fine on the 66.0.3 Quote Link to comment Share on other sites More sharing options...
Henrikt Posted September 29, 2020 Author Report Share Posted September 29, 2020 Hi Anton Thanks for your reply. I just upgrade to 66.0.3, but still the same. The screenshot are after some calls to the ACD 83. Did you setup some other premissions some where? Quote Link to comment Share on other sites More sharing options...
anton Posted September 29, 2020 Report Share Posted September 29, 2020 Does it still have no information if you press on the ACD link again to refresh it (or any other method to reload the page)? We are still working on adding auto-refresh to this page. Quote Link to comment Share on other sites More sharing options...
Henrikt Posted September 29, 2020 Author Report Share Posted September 29, 2020 No, i have tryed via the Windows App, and Google Chrome but still no informations. If i e.g. click on Missed calls, the list are showing, but still a zero on the buttons. to info i see the calls in the ACD Windows, so the App are online Quote Link to comment Share on other sites More sharing options...
anton Posted September 29, 2020 Report Share Posted September 29, 2020 Ok, open a ticket, let's talk there Quote Link to comment Share on other sites More sharing options...
Henrikt Posted October 21, 2020 Author Report Share Posted October 21, 2020 I got no reply on my ticket for two weeks. Are there someone else there can help me in this case. I use Windows 10 Pro 64 bit Quote Link to comment Share on other sites More sharing options...
Support Posted October 21, 2020 Report Share Posted October 21, 2020 What is your 6 digit ticket number? Quote Link to comment Share on other sites More sharing options...
Henrikt Posted October 21, 2020 Author Report Share Posted October 21, 2020 Ticket#485688 Quote Link to comment Share on other sites More sharing options...
Support Posted October 21, 2020 Report Share Posted October 21, 2020 We'll reply back to you via the ticketing system. Quote Link to comment Share on other sites More sharing options...
Henrikt Posted October 21, 2020 Author Report Share Posted October 21, 2020 Thanks Quote Link to comment Share on other sites More sharing options...
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