Oneway Voice on IOS APP

[Guest Deon]

Hi

The IOS App works perfectly on my LAN, but from the internet it dials connects but I can not hear the callee, but the callee can hear me. If I do a TCP dump can see communication back a forth on 10443 (Vodia PBX https port) between the phone and the PBX. It is only using 10443 not other ports are used coming from the IOS APP (LTE). If I login using the IOS Safari, the login screen is returned without errors, after I type in my credentials. Any idea on how to fix?

[Support]

Could you switch the App to work on wifi and make sure that these ports https://doc.vodia.com/vodia_ports are open on your firewall and then make the external call and see if that helps?

 

Please use Chrome browser when dealing with the PBX as Safari has a lot of bugs that we discovered over time.

[Guest Deon]

Hi

Thanks for the response.

In the internal network (LAN) every think works great, that includes WiFi. I will try all the ports again. But from the TCP Dump on the router I do not see any SIP (5060/5061) and RTP traffic coming from the IOS APP or from the PBX.

[tobymac]

Good morning,

Try to set the IP Routing List as well.

https://doc.vodia.com/admin_sip_and_audio

We had one way audio from the internet but working fine internal.

Hope it helps!

[Vodia PBX]

Is the PBX on public IP or in the LAN? In any case I would get a PCAP https://doc.vodia.com/pcap and see what ports are advertised by the PBX and in what direction the RTP/STUN/DTLS packets are sent.