chrispopp Posted February 4, 2021 Report Share Posted February 4, 2021 If you login and logout of the ACD, the agent is added under Primary agents in duplicates. Primary agent: 303 304 305 if agent 303 logs out and logs back in Primary agents: 303 304 305 303 again Primary agents: 303 304 305 303 303 Quote Link to comment Share on other sites More sharing options...
Support Posted February 4, 2021 Report Share Posted February 4, 2021 Yes, we're aware of this issue. Thanks for the input Will let you know once it is fixed. Quote Link to comment Share on other sites More sharing options...
fred.bloggs Posted February 13, 2021 Report Share Posted February 13, 2021 This is also true for agents that are "allowed to add themselves". If they log in and out, they are added as "primary agents", which is of cause also not what you want Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 13, 2021 Report Share Posted February 13, 2021 The "adding themselves" works only for the primary agents. Instead of adding themselves, the admin should add them and then they control if they want to be logged in or not. Then it does not matter where in the ACD they have been added. Quote Link to comment Share on other sites More sharing options...
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