Enzo Matrix Posted March 27, 2021 Report Share Posted March 27, 2021 Hey team, We are using the Multitenant version of PBX. One of our selling points using Vodia over 3CX was that our customers can have their own branding and not 3CX all over the place. This generally works well, except in the apps. On the Android app and Windows app, our customers domains are picking up our company logo (the PBX logo) as opposed to their domain SVG files. Is this something that can be fixed at our end, or is this how the system works? Quote Link to comment Share on other sites More sharing options...
Enzo Matrix Posted March 27, 2021 Author Report Share Posted March 27, 2021 Also, just for clarity, when we are on the login screen to the Windows app, it shows the correct logo. It's once we login to the app it shows the PBX logo. The WebApp also shows the PBX logo, not the domain logo. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 27, 2021 Report Share Posted March 27, 2021 There are limits of what we can do because of the various app stores. For example, we tried to change the logo for the Android app and Google took the app down because we were seen as "imposer". The road to go is to do co-branding, so that the logo appears inside the app, similar to what we already do on the web front end. Most customers are perfectly okay with it, it's similar to the experience on the desktop phone. The plastic has the manufacturers name printed on it and the display shows the company logo. Quote Link to comment Share on other sites More sharing options...
Enzo Matrix Posted March 29, 2021 Author Report Share Posted March 29, 2021 Thanks for the response, So would I be better creating a generic logo for the PBX, rather than using our companies logo? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 29, 2021 Report Share Posted March 29, 2021 There is some info on https://doc.vodia.com/docs/appearance on how you can drop the logo into the file system, then it will override the built-in logo. For new installations you can just copy the content of the pbxwebai directory to clone to customization, this is usually much faster than going into the web interface and doing it from there. Quote Link to comment Share on other sites More sharing options...
anton Posted March 29, 2021 Report Share Posted March 29, 2021 Hi Enzo, have you updated your domain logos? Quote Link to comment Share on other sites More sharing options...
Enzo Matrix Posted March 29, 2021 Author Report Share Posted March 29, 2021 2 minutes ago, anton said: Hi Enzo, have you updated your domain logos? We have, yes. Quote Link to comment Share on other sites More sharing options...
anton Posted March 29, 2021 Report Share Posted March 29, 2021 If you go to the user portal from your browser, in incognito mode, does it have the same issue? Because I'm thinking it could be a simple caching issue. Quote Link to comment Share on other sites More sharing options...
Enzo Matrix Posted March 29, 2021 Author Report Share Posted March 29, 2021 9 hours ago, anton said: If you go to the user portal from your browser, in incognito mode, does it have the same issue? Because I'm thinking it could be a simple caching issue. Hey Anton, Yep same issue when incognito Quote Link to comment Share on other sites More sharing options...
MmA Posted July 13, 2021 Report Share Posted July 13, 2021 We have the same request and requirement. If there is a generic logo and name instead of default vodia one, that will be really good selling point. All the other places we can use customer logo or PBX logo. Quote Link to comment Share on other sites More sharing options...
anton Posted July 26, 2021 Report Share Posted July 26, 2021 This has already been fixed and will be added to the 68 release. Quote Link to comment Share on other sites More sharing options...
Enzo Matrix Posted July 26, 2021 Author Report Share Posted July 26, 2021 13 hours ago, anton said: This has already been fixed and will be added to the 68 release. Awesome! Thanks. Quote Link to comment Share on other sites More sharing options...
getmp3s Posted September 15, 2021 Report Share Posted September 15, 2021 Hi, since version 66 we have not been able to get custom logos back into the WEB user portal, it displays on domain admin, Android, iOS and Chrome Container apps great! But just not on the WEB user portal. We just upgraded to 67.02 but that did not help. what is the process to customize logo for the web portal - what could we be doing wrong if we upload the logo and it displays on the domain admin and apps but not web user portal? Thanks for your help. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 15, 2021 Report Share Posted September 15, 2021 I guess you already tried to reload the page? Maybe clear the cache before that? Also, there is version 68 out that comes with a lot of improvements for the front end, though I am not aware about a fix that would affect the logo. But the upgrade to 68 would also help to refresh the cache. Quote Link to comment Share on other sites More sharing options...
getmp3s Posted September 15, 2021 Report Share Posted September 15, 2021 I think we are missing a step or not understanding how to upload the logo onto the PBX in the first place. On the domain admin logo upload page it says "the light theme logo will be used for the web interface" so just to clarify, this is where we put the logo that we want to appear on the USER PORTAL web page right? Assuming yes, then the behavior I'm noticing is that I can select a SVG file with dimensions 210x55 and preview the logo looks terrific in this window, i click SAVE and it appears to have saved, but if I refresh the page or navigate back to it, the preview is no longer displayed and all I see is the screen shot below with blank previews. Is this normal behavior that lgoo preview is no longer displayed when returning to this page or should it be showing me the logos currently applied? Quote Link to comment Share on other sites More sharing options...
getmp3s Posted September 17, 2021 Report Share Posted September 17, 2021 Realizing that this is a WindowsApp thread and I'm asking about tenant branding in the WebApp which may or may not even be possible, it was in version 65 but is that something that has been depreciated now as I've not been able to reproduce specific tenant branding in the Web User Portal (using chrome browser) since version 65. The logo in the Web user portals seems to pull from the system not the tenant. Perhaps this is more of a feature request then: We would like the User Web Portal to pull logo from the tenant, not the system - in the same way the Windows App, Android/iOS App and Domain Portal do. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 22, 2021 Report Share Posted September 22, 2021 There was actually a glitch with the permission check for the logo which was too restrictive. This should be working now in 68.0.1. The new Windows app should be puling pretty much all content from the PBX, as if it would be a browser. The problem is that the cache cannot be refreshed like in the browser, and this seems to cause problems. Quote Link to comment Share on other sites More sharing options...
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