Guest Chuck Posted May 2, 2021 Report Share Posted May 2, 2021 Is there a way to pickup a call ringing another extension from either the web app or windows app? Quote Link to comment Share on other sites More sharing options...
Guest Chuck Posted May 2, 2021 Report Share Posted May 2, 2021 I should clarify. Without dialing *87. I'm looking for a way to either click on the call or drag and drop as long as I have the correct permissions. Similar to 3CX. Quote Link to comment Share on other sites More sharing options...
Support Posted May 3, 2021 Report Share Posted May 3, 2021 If you specify the field Extensions > " Explicitly specify pickup preference" with details of the extensions that you want to pick up the calls for. It will enable you to do so. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted May 17, 2021 Report Share Posted May 17, 2021 I could not get this to work. PBX 67.0.4 desktop app 3.5.5. Pressing *87 I get 'this feature is not available at this time'. . Nothing would work unitl I set Enable call pickup from extension BLF in the hunt group (just that setting). It's a clunky way to do it, is there any way to make use of the calls in domain block? Quote Link to comment Share on other sites More sharing options...
Support Posted May 17, 2021 Report Share Posted May 17, 2021 6 hours ago, RichardDCG said: Enable call pickup from extension BLF in the hunt group You didn't mention HG earlier. Yes that setting is essential for picking up HG calls. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted May 19, 2021 Report Share Posted May 19, 2021 On 5/17/2021 at 11:39 PM, Support said: You didn't mention HG earlier. Yes that setting is essential for picking up HG calls. not my ticket, just adding to it with my similar scenario. Is there a single click option to pickup a call? Typing *87 each time is clunky. Quote Link to comment Share on other sites More sharing options...
Support Posted May 19, 2021 Report Share Posted May 19, 2021 We would be looking at buttons down the lane on the apps / user portal. For this this would be the only way. We do have adding the speed dials in the user portal where you can add buttons of your choice. You have to take a backup and upgrade to 67.0.5 (rename the link for 67.0) to test this out. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 14, 2021 Report Share Posted September 14, 2021 Is call pickup improved? I still cant do so from V68.. I have enabled access in the group for some test extensions. Manage call queues, BLF view and pickup, View CDR, See calls of all users I can pickup a call if it is ringing by clicking the 3 'dots' and clicking on the number that appears there. I expected to be able to pickup using the BLF (a flashing red circle appears on an extension with an inbound call)? This doesn't do anything. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 14, 2021 Report Share Posted September 14, 2021 You can pick up calls from the list of extensions on the left. You'll need to be in a group that has the permission "pickup". Then the extension should blink and you should see the caller-ID of the call that can be picked up. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 15, 2021 Report Share Posted September 15, 2021 The only way I can see the call to pickup is clicking the 3 dots next to the ext. I cant just click on the blinking extensions on the left like you would on a blinking BLF on a desk phone. Is that the process? Quote Link to comment Share on other sites More sharing options...
Support Posted September 15, 2021 Report Share Posted September 15, 2021 Yes the left hand panel is for monitoring only at this point. So your process is correct. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.