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Call Pickup on Windows APP


Guest Chuck
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Guest Chuck

Is there a way to pickup a call ringing another extension from either the web app or windows app?

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Guest Chuck

I should clarify. Without dialing *87. I'm looking for a way to either click on the call or drag and drop as long as I have the correct permissions. Similar to 3CX.

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  • 2 weeks later...

I could not get this to work.  PBX 67.0.4 desktop app 3.5.5.  Pressing *87 I get 'this feature is not available at this time'. .  Nothing would work unitl I set Enable call pickup from extension BLF in the hunt group (just that setting).  It's a clunky way to do it, is there any way to make use of the calls in domain block?

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On 5/17/2021 at 11:39 PM, Support said:

You didn't mention HG earlier. Yes that setting is essential for picking up HG calls.

not my ticket, just adding to it with my similar scenario.  Is there a single click option to pickup a call?  Typing *87 each time is clunky.

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We would be looking at buttons down the lane on the apps / user portal.

For this this would be the only way.

We do have adding the speed dials in the user portal where you can add buttons of your choice.

You have to take a backup and upgrade to 67.0.5 (rename the link for 67.0) to test this out.

 

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  • 3 months later...

Is call pickup improved?  I still cant do so from V68..

I have enabled access in the group for some test extensions. 

Manage call queues, BLF view and pickup, View CDR, See calls of all users

I can pickup a call if it is ringing by clicking the 3 'dots' and clicking on the number that appears there.  I expected to be able to pickup using the BLF (a flashing red circle appears on an extension with an inbound call)?  This doesn't do anything.

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