OND Posted May 5, 2021 Report Share Posted May 5, 2021 Hello all. Ever since I have upgraded my server to version 67, my inbound SMS service through Bandwidth no longer works. Outbound however works fine. It worked fine on version 66, and I haven't changed anything since then. In the logfile, it appears that the server is receiving the SMS message, but it's just not getting to the user from there. Here is what I see in the log file: [9] 22:03:28.554 Accept connection 105 from 52.72.24.132ⓘ [9] 22:03:28.554 Request /recvsmsⓘ POST /recvsms HTTP/1.1 Content-Length: 387 Host: 34.104.250.13 Connection: Keep-Alive Accept-Encoding: gzip User-Agent: bandwidth-api Content-Type: application/json; charset=utf-8 [8] 22:03:28.555 Receive SMSⓘ [{"time":"2021-05-05T05:03:28.348Z","type":"message-received","to":"+17255272653","description":"Incoming message received","message":{"id":"1240cc61-df96-44e9-a080-14232fbbeb26","owner":"+17255272653","applicationId":"cfa624ce-3f08-4624-b2d6-6bcf440x8x6x","time":"2021-05-05T05:03:28.225Z","segmentCount":1,"direction":"in","to":["+17255270000"],"from":"+17023253383","text":"Got it"}}] [6] 22:03:28.764 Delete HTTP connection 105 from 52.72.24.132:8285ⓘ I read over a similar topic where someone had the same issue using Telnyx service, but it didn't help me figure out my issue. Any help would be greatly appreciated. Thank you! I am running Vodia Multi-Tenant version 67.0.2 hosted on Google. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 5, 2021 Report Share Posted May 5, 2021 Depending where you are coming from you might have to change the setup on the bandwidth portal. They had an old API that was replaced with a newer one, which we are using now. We are now at 67.0.4. Quote Link to comment Share on other sites More sharing options...
OND Posted May 5, 2021 Author Report Share Posted May 5, 2021 Ok, do you suggest I upgrade to 67.0.4? Will that possibly fix the issue? I checked the settings in my Bandwidth account and everything seemed fine. And as I mentioned before, it was when I upgraded to version 67 that incoming SMS stopped working Quote Link to comment Share on other sites More sharing options...
Support Posted May 5, 2021 Report Share Posted May 5, 2021 7 minutes ago, OND said: do you suggest I upgrade to 67.0.4? Yes, please take a back up and then upgrade. You can edit the link for 67.0 to say 67.0.4 for upgrading. Quote Link to comment Share on other sites More sharing options...
OND Posted May 5, 2021 Author Report Share Posted May 5, 2021 Ok, will do. Do I need to take a backup of each individual domain, or is there a way to do a backup of the entire system in one shot? Quote Link to comment Share on other sites More sharing options...
Support Posted May 6, 2021 Report Share Posted May 6, 2021 Yes, https://doc.vodia.com/docs/how-to-backup-the-pbx Quote Link to comment Share on other sites More sharing options...
OND Posted May 6, 2021 Author Report Share Posted May 6, 2021 Got it. I'll do this over the weekend so I can give my customers a heads up that we will be doing some maintenance on our server and will let you know what happens on Monday. Thank you! Quote Link to comment Share on other sites More sharing options...
OND Posted May 10, 2021 Author Report Share Posted May 10, 2021 So I did the upgrade to 67.0.4 over the weekend and inbound SMS was still not working. I did notice that under Event Notifications in the system level of the administrator programming, "Text messaging enabled for domains by default" was turned off. I tried turning it on and incoming SMS started work again. Not sure if this is something that turned off by default when I upgraded to version 67, but this seems to have been the issue. Also, in the Edit Domain section, "Enable text messaging" was set to on, but incoming SMS still did not work until "Text messaging enabled for domains by default" was turned on in the Event Notifications section. Seems like it should have, but either way, I'm glad it's working now. Thanks for your help! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.