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Transfer to external number drops call in web, desktop and mobile app - other phones are ok


RichardDCG
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is there a setting I need to look at for external transfer of calls using the vodia app?  Zoiper and other softphones and standard desk phones work on the same extension.  I can transfer to internal calls but if I try an external transfer the call is dropped immediately. 

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On 5/14/2021 at 12:56 PM, AlexV said:

Hi Richard,
We had this issue and upgraded to 67.0.4 and fixed it for us.

just tried that and no change.  Divert offsite and drops instantly.  Works on the same extension from other softphones and desk phones.  This is specific to the Vodia desk and mobile apps.

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  • 3 weeks later...
On 5/13/2021 at 10:11 PM, Vodia PBX said:

There were version where that was a problem, however this should be resolved in the newer versions. What version is this?

I upgraded to 67.0.4 and issue remains.  What issue was this resolved in?

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On 5/14/2021 at 12:00 AM, RichardDCG said:

I have modified web templates to our brand and custom messages

Yes it may impact it.

 

On 5/30/2021 at 9:39 PM, RichardDCG said:

What issue was this resolved in?

This should've been resolved in 67.0.4 but you can also try 67.0.5.

Also please go to Certificates > Hit reset at the bottom before you try the above.

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On 6/2/2021 at 4:37 AM, Support said:

This should've been resolved in 67.0.4 but you can also try 67.0.5.

Also please go to Certificates > Hit reset at the bottom before you try the above.

Thanks, will resetting the certificates have any disruptive impact on the PBX?  67.0.5 looks to be a beta firmware?  This is a PBX in production, I wont be able to run beta firmware on it.

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On 6/4/2021 at 11:07 PM, Support said:

Yes it is stable one.

But always take a backup of your current system before you upgrade everytime to be on the safe side.

will they list 67.0.5 in the 67.0 release notes?  I get a bit nervous being at the cutting edge on a production system... unless it fixes a specific problem.  This is a cloud server on Linux, if that makes any difference?  The main things I am concerned with are the brand modifications I have made to templates of both phone and admin pages as well as the multiple clients.  I can save the domains one by one ... this is still manageable, what web pages do I need to back up?

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  • 2 months later...

This now seems to work in V 68, but there are other issues with the app...

You need to press the green dial to pickup the call, not anywhere the icon changes to a hand (where the phone number shows). 

Fax is available as an option and looks like it has everything set ... but wont send a fax.

softphone version is from store - 3.6

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