RichardDCG Posted September 6, 2021 Report Share Posted September 6, 2021 PBX hosted Version 68 and desktop app has fax sending as an option, but cannot send. You can add a file to fax, but the send button does nothing. Is this not yet ready? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 7, 2021 Report Share Posted September 7, 2021 You should see a few dots appearing when you click on the send button. Did you see the video about this yet? This should show how it should work: Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 10, 2021 Author Report Share Posted September 10, 2021 when I click the send button, nothing happens. It may be a bug according to our Australian distributer. He has been in discussion with the development teams. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted September 23, 2021 Author Report Share Posted September 23, 2021 I can send a fax from the browser, but not the desktop app. However, the pdf I get in the fax send email cannot be opened - says no pages. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 23, 2021 Report Share Posted September 23, 2021 The browser is easier to control the app. At least we are able to clear the cache and make sure that everything is up to date. We are changing that in the Windows app as well, but its not so straightforward. The email that the PBX sends out should be the confirmation on what as been sent. Are you saying what the FAX receiver has is different from what's in the confirmation email? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 1, 2021 Author Report Share Posted October 1, 2021 sending faxes pushes CPU to 100% and hangs PBX. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 1, 2021 Author Report Share Posted October 1, 2021 the fax is sent, but hangs at 100% on the web app - tested with Chrome and Edge. PBX V68.0.1, only way to recover is to kill pbxctrl the calls are also not shown in CDR's. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 1, 2021 Report Share Posted October 1, 2021 15 hours ago, RichardDCG said: sending faxes pushes CPU to 100% and hangs PBX. Maybe you can share the PDF that causes this with support so that we can try to reproduce this. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 7, 2021 Author Report Share Posted October 7, 2021 it is any pdf. It worked prior to the changes in 68.0.1 the fax gets sent ok, just doesn't seem to close out properly. faxtest.pdf Quote Link to comment Share on other sites More sharing options...
DanielA Posted October 8, 2021 Report Share Posted October 8, 2021 @RichardDCG FYI - Bit of relevant info for you. We've got a ticket open with support currently regarding faxing from the user portal. The user portal will fit the page width to fit to a US-Letter page size - this leads to having a section of the bottom of the page cut off when faxing an A4 document. Quote We are currently using 1100 rows, which correspond to 2200 pixels because of the vertical resolution. Letter would actually require 2235 lines but we make it a little shorter to avoid trouble at the receiving FAX because it might run into the next page. For DIN A4 we would need 2444 = 1222 rows. It probably makes sense to use 1200 rows. I would use the letter size automatically only if the country code is "1". Canada is also using letter, so it might make sense to just use the country code as indicator. We'll include that in the next build, IMHO this should be a no-brainer. We will try to make a build 68.1 where we can test this, however this will be next week. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 11, 2021 Author Report Share Posted October 11, 2021 @DanielA 68.0.2 seems to fax a bit better ... on 67.0.4 we have had a couple of faxes run into each other and be sent as a single fax though. Maybe related to page sizes not detecting an end...? We cant upgrade it until the various issues are resolved in the 68.x.x versions.. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted May 24, 2022 Author Report Share Posted May 24, 2022 V68.0.12 and V68.0.14 not faxing from Windows app. Ok from web browser. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted May 30, 2022 Author Report Share Posted May 30, 2022 medical and legal still use faxes. its a bit complicated to have to use the web browser to send a fax if they use the desktop app as their phone. Especially when to the end user it all looks the same and the desktop app also has the FAX link .. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 30, 2022 Report Share Posted May 30, 2022 Well, it should of course also work in the app. I guess we need to look into this, maybe there is a file not being included or a path different (file:// vs. https://). Quote Link to comment Share on other sites More sharing options...
anton Posted May 31, 2022 Report Share Posted May 31, 2022 It was a bug within the PDF processing library. Once the build is ready we'll update this thread with the build version Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted June 22, 2022 Author Report Share Posted June 22, 2022 Still an issue in V68.0.16 Quote Link to comment Share on other sites More sharing options...
Jay Posted February 21, 2023 Report Share Posted February 21, 2023 Just checking - Has sending faxes via the desktop app been resolved now? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted February 21, 2023 Author Report Share Posted February 21, 2023 68.0.24 seems to be ok. Quote Link to comment Share on other sites More sharing options...
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