RichardDCG Posted October 15, 2021 Author Report Share Posted October 15, 2021 The issue as I see it is that we have clients that use both the desktop app and the IOS app. When they close the desktop app the PC wont ring, they can also sign out of the desktop app and the PC won't ring. When they close the IOS app the app still rings .... forever until it is killed at the PBX. Is there no way to just unregister the account and then re-register when you open it again? All they want to do is use the mobile when they are out and about without the laptop, but to turn it off when they are back at the PC. They are just standard users, they want simple actions. Using 'focus' may not work since its not a set time, they want to have it on and off at will. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 15, 2021 Report Share Posted October 15, 2021 Well that's not how app are supposed to work... The app is actually easily drifting into the background e.g. when you switch to another app and the OS is quick to completely remove it from memory. When the user wants to use the app, the PBX still needs to use the wakeup service to deliver a call or message. I think what we really need is to split the "call app" flag which we already have into "call mobile app" and "call desktop app". That flag would actually be available also on the desktop app, so that the user could turn the iOS app "on" from there as well. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 19, 2021 Author Report Share Posted October 19, 2021 I guess what I expect from an app is that when I want to use it I can and when I want to stop it I can. .. without using 'focus', that seems to be a lot of playing around for an issue with a single app. I am pretty sure that prior to whatever update from Apple that the IOS app did not ring when not in use. I like the push feature, but I need to be able to turn it off when I don't want it ringing. With the Zoiper app (also has a push feature) you can unregister the account and it wont ring. The next time you open Zoiper the phone will ring again. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 19, 2021 Report Share Posted October 19, 2021 I don't know... What is your expectation regarding WhatsApp? Does it ring only when you have it open? How do you know that someone wants to call you? LOL should they call you on GSM first? Or am I misunderstanding something here. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 19, 2021 Author Report Share Posted October 19, 2021 I don't use Whatsapp. I would also class that as a social app and it's target market to be different. I am certain that previously closing the mobile app stopped the registration and therefore the calls. Is it an unreasonable expectation to want to be able to logout? With the Zoiper app for example, I can unregister the account and close the app and it will not ring. When I reopen the app it registers and calls resume. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 20, 2021 Author Report Share Posted October 20, 2021 just tested with 68.0.2. If you de-select 'Call the app' then this wont ring the mobile. But it also does not ring the desktop app, is there a way to split the 2? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted October 27, 2021 Author Report Share Posted October 27, 2021 Windows can close the app, the Zoiper app can unregister. Both then automatically log back in the next time you open them. The IOS app remains connected and rings till the end of time. The only way to stop it is to login to the PBX or delete the settings in the app. The next time you want to use it you need to rescan the QR or type it all back in. For the whatsapp analogy - not being able to stop it calling is probably a good reason not to use it. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 27, 2021 Report Share Posted October 27, 2021 There were several discussions here on the forum and also talking to clients. What seems to be clear is that we need to split the flag weather to call the "app" into weather to call the "mobile app" (which would be iOS and Android) and weather to call the "desktop app" (which would be Windows, MacOS and browser). That seems to fulfill the requirements and expectations from the users. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 5, 2021 Author Report Share Posted November 5, 2021 On 10/28/2021 at 8:01 AM, Vodia PBX said: There were several discussions here on the forum and also talking to clients. What seems to be clear is that we need to split the flag weather to call the "app" into weather to call the "mobile app" (which would be iOS and Android) and weather to call the "desktop app" (which would be Windows, MacOS and browser). That seems to fulfill the requirements and expectations from the users. This would work for me. Split the ‘call the app’ between mobile and desktop. Or even just have the mobile only treated as the ‘app’? The desktop app is easy to stop calling …. just close it. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 6, 2021 Report Share Posted November 6, 2021 47 minutes ago, RichardDCG said: Or even just have the mobile only treated as the ‘app’? The desktop app is easy to stop calling …. just close it. That is actually a brilliant point. This would save us from adding another switch! Quote Link to comment Share on other sites More sharing options...
mskenderian Posted November 6, 2021 Report Share Posted November 6, 2021 Unregister is not the answer. I think we need a granular DND settings, or better, we need a Notification Flag for the smart phone app. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 8, 2021 Author Report Share Posted November 8, 2021 On 11/7/2021 at 2:25 AM, mskenderian said: Unregister is not the answer. I think we need a granular DND settings, or better, we need a Notification Flag for the smart phone app. Unregister is no longer the proposal, simply - don't call the mobile app. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 29, 2021 Author Report Share Posted November 29, 2021 On 11/6/2021 at 10:50 AM, RichardDCG said: This would work for me. Split the ‘call the app’ between mobile and desktop. Or even just have the mobile only treated as the ‘app’? The desktop app is easy to stop calling …. just close it. Is treating the mobile only as the 'app' a possibility? This would resolve a lot of problems... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 29, 2021 Report Share Posted November 29, 2021 In the next version "app" means "mobile app". Then the desktop apps will not be affected by the flag. Its in 68.0.5.beta but not released yet. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 29, 2021 Author Report Share Posted November 29, 2021 7 hours ago, Vodia PBX said: In the next version "app" means "mobile app". Then the desktop apps will not be affected by the flag. Its in 68.0.5.beta but not released yet. tested and that will work for us. Quote Link to comment Share on other sites More sharing options...
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