RichardDCG Posted November 19, 2021 Report Share Posted November 19, 2021 I am trying got get activesync with Office 365 contacts. I have followed the instruction in https://doc.vodia.com/docs/activesync and I am getting the following error - Activesync: Syncing failed 1. Error code = 401 Error validating credentials due to invalid username or password. this shows in our Office365 admin as a failed attempt with wrong user/pass. ... but I can view the error by logging in with the same user/pass. Windows App 3.6.0 PBX's V68.0.2 and 68.0.4 Quote Link to comment Share on other sites More sharing options...
Vodia Telephone System Posted November 19, 2021 Report Share Posted November 19, 2021 We checked it here with several accounts and works fine. But it did not work when two factor authentication was on because of the 2 factor of course. Could that be the issue? Is the two factor on for this account you are trying? Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 22, 2021 Author Report Share Posted November 22, 2021 I checked and 2 factor is not enabled. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 23, 2021 Author Report Share Posted November 23, 2021 the error seems to be specifically user/password related. I am using the same credentials I can login with to admin. The error is picked up in the AD logs in O365, so its getting to the right spot... could the PBX modify it in anyway? Quote Link to comment Share on other sites More sharing options...
Support Posted November 23, 2021 Report Share Posted November 23, 2021 Can you try to login with a different account like outlook.live.com or similar ? Because we had the same error one of the accounts and we used a different account which just went through. This has to be tried because the logs on the PBX about this are limited given we don't handle the O365 account. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted November 23, 2021 Author Report Share Posted November 23, 2021 I tried my hotmail and got a different error... Activesync Status Error: Failure 2. Status = 8 Quote Link to comment Share on other sites More sharing options...
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