Enzo Matrix Posted February 17, 2022 Report Share Posted February 17, 2022 I am sure there is a solution for this, I just haven't found it. One of our directors, who doesn't want to put the Vodia App on his cell phone is in an Agent Group. When a call from the group gets to him, the call goes to his cell voicemail if it rings out, rather than continuing on to the next user in the group. Does anyone know how I can overcome this? Quote Link to comment Share on other sites More sharing options...
Support Posted February 17, 2022 Report Share Posted February 17, 2022 If you can set the ring time for his ext to be lesser than the time before his cell's VM gets hit, the call should move along ahead. Or you can add him as the last agent to be called if no one else picks up? Serves kind of managerial role as well? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 18, 2022 Report Share Posted February 18, 2022 You can have him press "1" to confirm he is human and take the call. This is in /dom_ext2.htm (Offer special menu when call is answered on cell phone). Quote Link to comment Share on other sites More sharing options...
Desert Dweller Posted March 22, 2023 Report Share Posted March 22, 2023 This is exactly the feature I was looking for, however if I press 1 it just hangs up. Quote Link to comment Share on other sites More sharing options...
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