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ACD Calls going to cell / Mobile Phone voicemail


Enzo Matrix
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I am sure there is a solution for this, I just haven't found it.

One of our directors, who doesn't want to put the Vodia App on his cell phone is in an Agent Group.

When a call from the group gets to him, the call goes to his cell voicemail if it rings out, rather than continuing on to the next user in the group.

Does anyone know how I can overcome this?

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If you can set the ring time for his ext to be lesser than the time before his cell's VM gets hit, the call should move along ahead.

 

Or you can add him as the last agent to be called if no one else picks up? Serves kind of managerial role as well?

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