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ACD Calls going to cell / Mobile Phone voicemail

Enzo Matrix

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I am sure there is a solution for this, I just haven't found it.

One of our directors, who doesn't want to put the Vodia App on his cell phone is in an Agent Group.

When a call from the group gets to him, the call goes to his cell voicemail if it rings out, rather than continuing on to the next user in the group.

Does anyone know how I can overcome this?

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