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Music on Hold while ringing


penta s.r.l.
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3.0.1 release notes say:

"For small groups, it is difficult to maintain a constant service in agent groups. Having the phone ringing for a long time gives a bad impression to the caller. In order to cover these problems, the PBX now offers the option to continue playing the music on hold with the mixed IVR messages, even if the agents are ringing already."

 

We've just upgraded our pbxnsip to v3.3

How can we put MoH while our hunt groups are ringing??

 

Thank you.

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3.0.1 release notes say:

"For small groups, it is difficult to maintain a constant service in agent groups. Having the phone ringing for a long time gives a bad impression to the caller. In order to cover these problems, the PBX now offers the option to continue playing the music on hold with the mixed IVR messages, even if the agents are ringing already."

 

We've just upgraded our pbxnsip to v3.3

How can we put MoH while our hunt groups are ringing??

 

Thank you.

 

You may have to look at the agent group instead of the hunt group.

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not related to hunt group...but i've thot it would be nice to have the music on hold with the marketing messages mixed (like agent group) for normal on hold stream.

 

how hard/likely would that be?

 

Hmm. You have a point here. Maybe the way the MoH works right now should be changed. The MoH source itself should already insert the messages, instead of having the ACD do that. Then you could pick the stream that you want for the occasion that you want.

 

Would not be too hard (I believe). But would be a change that is not backward compatible and that is always causing an uproar.

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