wrong time settings

YSJ3010 · March 6, 2011

below is the settings for the time for polycom phones

the problem is that the PBX doesn't reply anything {tz dst-start-dayp}

the work around is to enter tcpIpApp.sntp.daylightSavings.start.date="12"

please fix this

<SNTP tcpIpApp.sntp.resyncPeriod="86400" tcpIpApp.sntp.address="{tz ntp-adr}"

tcpIpApp.sntp.address.overrideDHCP="0" tcpIpApp.sntp.gmtOffset="{tz gmt-offset}"

tcpIpApp.sntp.gmtOffset.overrideDHCP="1" tcpIpApp.sntp.daylightSavings.enable="{tz

dst-enable 1}" tcpIpApp.sntp.daylightSavings.fixedDayEnable="{tz dst-fixed}"

tcpIpApp.sntp.daylightSavings.start.month="{tz dst-start-month}"

tcpIpApp.sntp.daylightSavings.start.date="{tz dst-start-dayp}"

tcpIpApp.sntp.daylightSavings.start.time="{tz dst-start-hour}"

tcpIpApp.sntp.daylightSavings.start.dayOfWeek="{tz dst-start-wday}"

tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="{tz dst-start-last}"

tcpIpApp.sntp.daylightSavings.stop.month="{tz dst-stop-month}"

tcpIpApp.sntp.daylightSavings.stop.date="{tz dst-stop-dayp}"

tcpIpApp.sntp.daylightSavings.stop.time="{tz dst-stop-hour}"

tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="{tz dst-stop-wday}"

tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="{tz dst-stop-last}"/>

Vodia PBX · March 7, 2011

Well in other time zones it does work. I guess it is because the "dst_start_day" (and "dst_stop_day") are missing:

<zone name="CAT">
 <description>Central African Time</description>
 <gmt_offset>7200</gmt_offset>
</zone>

You might want to try:

<zone name="CAT">
 <description>Central African Time</description>
 <gmt_offset>7200</gmt_offset>
 <dst_start_day>2</dst_start_day>
</zone>

For Polycom, the day gets multiplied by 7. If you want to use the raw input, use the name "dst-start-day" in the template.

YSJ3010 · March 7, 2011

Hi

By polycom phones it needs to be entered like below i email polycom to confirm I will post when they get back to me

how can we setup what {tz dst-start-dayp} should be?

tcpIpApp.sntp.daylightSavings.enable="1"

tcpIpApp.sntp.daylightSavings.fixedDayEnable="0"

tcpIpApp.sntp.daylightSavings.start.month="3"

tcpIpApp.sntp.daylightSavings.start.date="12" --------------------{tz dst-start-dayp}

tcpIpApp.sntp.daylightSavings.start.time="2"

tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1"

Thanks

YSJ3010 · March 7, 2011

I got the reply from Polycom

it should be tcpIpApp.sntp.daylightSavings.start.date="8"

Pbxnsip please fix that {tz dst-start-dayp} should work on EST

pbx support · March 7, 2011

What timezone are you in EST or CAT?

YSJ3010 · March 7, 2011

EST

pbx support · March 7, 2011

There maybe some tags not populated on the timezones.xml file for various time zones. Here is what you have to do to fix this issue -

Navigate to Admin->Web Page Control->Templates page (version .3981 is ideal. If you are running older versions, this page is under Email tab)
Select "timezones.xml" file
Find the timezone your PBX/Domain is in. Ex: <zone name="EDT"> or <zone name="EST"> for eastern time zones.
Please change the values in this block based on your need. Add if something is missing. Ex: Add <dst_start_day>2</dst_start_day>. Also, change value of <dst_start_day_of_week> if needed. The default here is 1.
Save the file.
Restart the PBX
Restart the phone

hosted · March 9, 2011

make sure your polycom_sip.cfg says tcpIpApp.sntp.daylightSavings.start.date="{tz dst-start-day}"

for some reason the my 3.4 was wrong.

YSJ3010 · March 9, 2011

i changed it to {tz dst-start-day}

and the PBX is not responding will anything it just stayed blank

pbx support · March 9, 2011

Did you forget to put the quotes? or just a typo on the forum?

YSJ3010 · March 9, 2011

it was only a typo on the form

tcpIpApp.sntp.daylightSavings.start.date="{tz dst-start-day}"

and its not working

in the generated files its blank see below

tcpIpApp.sntp.daylightSavings.start.date=""

pbx support · March 9, 2011

Can you send the whole timezones.xml file? May be you can PM.

YSJ3010 · March 10, 2011

Please find attached

in the EST you have <dst_start_week_of_month>2</dst_start_week_of_month>

well the polycom needs the day of the month not the 2nd week

tcpIpApp.sntp.daylightSavings.start.date=""

<?xml version="1.0" encoding="utf-8"?>

<description>Hawaii-Aleutian Standard Time</description>

<gmt_offset>-36000</gmt_offset>

</zone>

<description>Alaska Time Zone</description>

<gmt_offset>-32400</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Alaska Time Zone (No DST)</description>

<gmt_offset>-32400</gmt_offset>

</zone>

<description>Pacific Time Zone</description>

<gmt_offset>-28800</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Pacific Time Zone (No DST)</description>

<gmt_offset>-28800</gmt_offset>

</zone>

<description>Mountain Time Zone</description>

<gmt_offset>-25200</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Mountain Time Zone (No DST)</description>

<gmt_offset>-25200</gmt_offset>

</zone>

<description>Central Time Zone</description>

<gmt_offset>-21600</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Central Time Zone (No DST)</description>

<gmt_offset>-21600</gmt_offset>

</zone>

<description>Eastern Time Zone</description>

<gmt_offset>-18000</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Eastern Time Zone (No DST)</description>

<gmt_offset>-18000</gmt_offset>

</zone>

<description>Atlantic Time Zone</description>

<gmt_offset>-14400</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Atlantic Time Zone (No DST)</description>

<gmt_offset>-14400</gmt_offset>

</zone>

<description>Newfoundland Time Zone</description>

<gmt_offset>-10800</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Newfoundland Time Zone (No DST)</description>

<gmt_offset>-10800</gmt_offset>

</zone>

<description>British Standard Time</description>

<gmt_offset>0</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Central Europe Time</description>

<gmt_offset>3600</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Eastern European Time</description>

<gmt_offset>7200</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Turkey, Istanbul</description>

<gmt_offset>+7200</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>7</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>01:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>7</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>01:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Russia, Moscow</description>

<gmt_offset>10800</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Russia, Samara</description>

<gmt_offset>14400</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Russia, Ekaterinburg</description>

<gmt_offset>18000</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Russia, Novosibirsk</description>

<gmt_offset>21600</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Russia, Krasnoyarsk</description>

<gmt_offset>25200</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Russia, Irkutsk</description>

<gmt_offset>28800</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>Russia, Yarkutsk</description>

<gmt_offset>32400</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>10</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>China, Taiwan, Singapore</description>

<gmt_offset>28800</gmt_offset>

</zone>

<description>Central African Time</description>

<gmt_offset>7200</gmt_offset>

</zone>

<description>Indian Standard Time</description>

<gmt_offset>19800</gmt_offset>

</zone>

<description>Western Australia</description>

<gmt_offset>28800</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>10</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>3</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>Last</dst_stop_week_of_month>

</zone>

<description>South Australia</description>

<gmt_offset>37800</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>10</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>4</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Northern Territory</description>

<gmt_offset>34200</gmt_offset>

</zone>

<description>Queensland</description>

<gmt_offset>36000</gmt_offset>

</zone>

<description>New South Wales</description>

<gmt_offset>36000</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>10</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>4</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Australian Capital Territory</description>

<gmt_offset>36000</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>10</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>4</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>New Zealand Standard Time</description>

<gmt_offset>43200</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>9</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>4</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Chatham Standard Time</description>

<gmt_offset>45900</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_month>9</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>Last</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>4</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

<description>Greenwich Mean Time</description>

<gmt_offset>0</gmt_offset>

</zone>

</timezones>

pbx support · March 10, 2011

I did not see <dst_start_day>2</dst_start_day> in the attached file. I thought that's what was suggested in the earlier posts.

Updated block for Eastern Time Zone (EDT) looks like below

<description>Eastern Time Zone</description>

<gmt_offset>-18000</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_day>2</dst_start_day>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

</zone>

Friedom-Tech · March 29, 2011

Can anyone help me?

I have a system running latest WIndows Build 4.2.1.4002 (Win32) but for some reason non of their polycom phones show the correct time, no matter what I do the phones cannot pick up the time they are constantly flashing some random date and time!

I have tried the following:

1) Updating Phone System to latest build.

2) Updating Polycom Phones to latest bootrom and firmware.

3) Rebooted system multiple times.

4) Reset timeserver multiple times

5) Followed steps below to make changes to EDT timezone.

The phones themselves have no access to the outside world so the DHCP server gives out the IP of the phone system for NTP and Time Server and until recently that worked fine.

Please advise if you have any idea what could be causing this.

I did not see <dst_start_day>2</dst_start_day> in the attached file. I thought that's what was suggested in the earlier posts.

Updated block for Eastern Time Zone (EDT) looks like below

<zone name="EDT">

<description>Eastern Time Zone</description>

<gmt_offset>-18000</gmt_offset>

<dst_offset>3600</dst_offset>

<dst_start_day_of_week>1</dst_start_day_of_week>

<dst_start_day>2</dst_start_day>

<dst_start_month>3</dst_start_month>

<dst_start_time>02:00</dst_start_time>

<dst_start_week_of_month>2</dst_start_week_of_month>

<dst_stop_day_of_week>1</dst_stop_day_of_week>

<dst_stop_month>11</dst_stop_month>

<dst_stop_time>02:00</dst_stop_time>

<dst_stop_week_of_month>1</dst_stop_week_of_month>

<ampm>12</ampm>

</zone>

Vodia PBX · March 29, 2011

Are they just off by one hour or are they completely off? In the first case that would be a problem with the nitty gritty details of the daylight savings. In the latter case, muts be a problem telling the phones where the NTP server is and then also reaching it.

Also make sure that the NTP server has the right time...

Friedom-Tech · May 16, 2011

Are they just off by one hour or are they completely off? In the first case that would be a problem with the nitty gritty details of the daylight savings. In the latter case, muts be a problem telling the phones where the NTP server is and then also reaching it.

Also make sure that the NTP server has the right time...

As of right now the phones do not get the correct date or time at all, I believe the issue to be that they are not contacting the correct place for the time.

Option 66 gives out the PBX as the NTP server but for some reason the time is not being pulled correctly.

Please advise asap.

Vodia PBX · May 16, 2011

I would start editing the XML template and explicitly set the NTP server so something known to work.

Friedom-Tech · May 16, 2011

I would start editing the XML template and explicitly set the NTP server so something known to work.

Which XML would push out that info?

pbx support · May 17, 2011

When PBX generates the plug and play file, it uses ntp_host parameter from the pbx.xml file as the NTP server. This has a default value of ntp.pool.org. If you are doing PnP, then phone will receive this value.

So, you can either change this default value on the PBX to something else or change the ntp_server field under snom_3xx_phone.xml for snom phones or tcpIpApp.sntp.address field under polycom_sip.xml for polycom phones

Friedom-Tech · June 13, 2011

When PBX generates the plug and play file, it uses ntp_host parameter from the pbx.xml file as the NTP server. This has a default value of ntp.pool.org. If you are doing PnP, then phone will receive this value.

So, you can either change this default value on the PBX to something else or change the ntp_server field under snom_3xx_phone.xml for snom phones or tcpIpApp.sntp.address field under polycom_sip.xml for polycom phones

I do not see a line that says ntp_host but i do see this:

Vodia PBX · June 14, 2011

I do not see a line that says ntp_host but i do see this:

Well, take a look at the pbx.xml file, there you should see the host. Anyway, you can as well edit the XML template for the phone and do the change there.

pbx support · June 14, 2011

I do not see a line that says ntp_host but i do see this:

<SNTP tcpIpApp.sntp.resyncPeriod="86400" tcpIpApp.sntp.address="pool.ntp.org" tcpIpApp.sntp.address.overrideDHCP="0" tcpIpApp.sntp.gmtOffset="-18000" tcpIpApp.sntp.gmtOffset.overrideDHCP="1" tcpIpApp.sntp.daylightSavings.enable="1" tcpIpApp.sntp.daylightSavings.fixedDayEnable="0" tcpIpApp.sntp.daylightSavings.start.month="3" tcpIpApp.sntp.daylightSavings.start.date="" tcpIpApp.sntp.daylightSavings.start.time="2" tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0" tcpIpApp.sntp.daylightSavings.stop.month="11" tcpIpApp.sntp.daylightSavings.stop.date="" tcpIpApp.sntp.daylightSavings.stop.time="2" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1" tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0"/>

Looks like the PBX correctly applied the tcpIpApp.sntp.address as "pool.ntp.org". Now, you will have to see how Polycom makes use of rest of the 'sntp' parameters.

Friedom-Tech · July 27, 2011

When PBX generates the plug and play file, it uses ntp_host parameter from the pbx.xml file as the NTP server. This has a default value of ntp.pool.org. If you are doing PnP, then phone will receive this value.

So, you can either change this default value on the PBX to something else or change the ntp_server field under snom_3xx_phone.xml for snom phones or tcpIpApp.sntp.address field under polycom_sip.xml for polycom phones

Hi,

I have tried this to no avail, I still cannot get the phones to pull the correct time.

The client is ready to kill as their phones have been flashing time for the past few months already.

PLEASE HELP>

pbx support · July 27, 2011

Since the config file seems to contain the correct parameters, Polycom should display the time properly. So, can you check with the Polycom folks to see why it is still flashing?

wrong time settings

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