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YSJ3010

system says then that im the 2 nd then it goes back up to 3

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Hi

 

i got completes from customer that they are wanting on the cue and the system tells then that im the 2 nd then it goes back up to 3 when a caller in front of me starts ringing

 

 

if you need any logs please advise how you want me to setup the longing

 

 

Please advise

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Maybe you can quickly check if there is any redirection going on. What could happen is that callers get redirected in a circle then end up at the beginning of the queue.

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Hi

 

Please see the trace attached

 

this is what i did

 

called #1

called #2

called #3

 

caller 1 wrang for about 20 sec and stopped

 

and then caller 2 started to ring

 

the system told caller 1 "there is 1 more caller head of you "

 

cue log.txt

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