YSJ3010 Posted October 5, 2011 Report Share Posted October 5, 2011 Hi i got completes from customer that they are wanting on the cue and the system tells then that im the 2 nd then it goes back up to 3 when a caller in front of me starts ringing if you need any logs please advise how you want me to setup the longing Please advise Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 5, 2011 Report Share Posted October 5, 2011 Maybe you can quickly check if there is any redirection going on. What could happen is that callers get redirected in a circle then end up at the beginning of the queue. Quote Link to comment Share on other sites More sharing options...
YSJ3010 Posted October 6, 2011 Author Report Share Posted October 6, 2011 Hi all settings by "When a call approaches the head of the queue:" is blank Please advise what logging to setup on the pbx to find the problem Quote Link to comment Share on other sites More sharing options...
Vodia support Posted October 6, 2011 Report Share Posted October 6, 2011 You can set "Log call messages to "yes and Log IVR events "Yes" Log level 7 should be sufficient. Quote Link to comment Share on other sites More sharing options...
YSJ3010 Posted October 10, 2011 Author Report Share Posted October 10, 2011 Hi Please see the trace attached this is what i did called #1 called #2 called #3 caller 1 wrang for about 20 sec and stopped and then caller 2 started to ring the system told caller 1 "there is 1 more caller head of you " cue log.txt Quote Link to comment Share on other sites More sharing options...
YSJ3010 Posted October 16, 2011 Author Report Share Posted October 16, 2011 Hi any update ? or do you need any other traces ? Quote Link to comment Share on other sites More sharing options...
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