centricall Posted December 15, 2011 Report Share Posted December 15, 2011 In abandoned calls, we detected that wait duration in cdr package is not equal to duration in acd package. There is sample data at the attachment Quote Link to comment Share on other sites More sharing options...
Vodia support Posted January 4, 2012 Report Share Posted January 4, 2012 Which snomONE version are you using? Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 4, 2012 Report Share Posted January 4, 2012 There are a couple of different time durations here. First of all, the trunk have a different view on the CDR, as it does not care if the call is in the ACD or AA or IVR node or whatever. Then from the account perspective, there is the time when the call is in the "ringing/unconnected" state (technically it can be already connected, but in the ACD the callers are considered unconnected until the agent picks up) and then there is the time how long the call is on hold, e.g. when the agent puts the call on hold. Maybe this is causing the confusion. Quote Link to comment Share on other sites More sharing options...
centricall Posted May 24, 2012 Author Report Share Posted May 24, 2012 I have another question. In call's acd packet sent to TCP port, wait duration is 1271309918. Also, sometimes it can be minus values. Because of these problems, the reports that i get according to these values are wrong. What is the solution for this problem. Version : 4.3.0.5021 Quote Link to comment Share on other sites More sharing options...
pbx support Posted May 24, 2012 Report Share Posted May 24, 2012 Is is coming always wrong or on some specific call scenario? Quote Link to comment Share on other sites More sharing options...
centricall Posted May 26, 2012 Author Report Share Posted May 26, 2012 Is is coming always wrong or on some specific call scenario? Not always. Sometimes it is coming wrong. Not for specific call scenario. Quote Link to comment Share on other sites More sharing options...
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