maslym Posted February 8, 2012 Report Share Posted February 8, 2012 Hi, I am using PBXnSIP 4.3.0.5021 (Linux). After I upload a new wave file as the extension's ringback tone, the system is still using the old wave file as the ringback tone. I have to restart the PBXnSIP application in order to make the new wave file work. It seems it's a bug in version 4.3.0.5021. Any idea? Thank you. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 9, 2012 Report Share Posted February 9, 2012 We will test it in our lab and see if it's reproducible. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted February 9, 2012 Report Share Posted February 9, 2012 We will test it in our lab and see if it's reproducible. Did you update the ringtones.xml? wav files are cached in PBXnSIP. Quote Link to comment Share on other sites More sharing options...
maslym Posted February 9, 2012 Author Report Share Posted February 9, 2012 Did you update the ringtones.xml? wav files are cached in PBXnSIP. I think I am using the default ringtones.xml coming with the PBXnSIP. How to update it? Thank you. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted February 9, 2012 Report Share Posted February 9, 2012 I think I am using the default ringtones.xml coming with the PBXnSIP. How to update it? Thank you. Under admin webpage control you can see a sample file, if you don't want to restart the service, go to admin settings, configuration, towards the bottom you will see a reload configuarion section. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 9, 2012 Report Share Posted February 9, 2012 Hi, I am using PBXnSIP 4.3.0.5021 (Linux). After I upload a new wave file as the extension's ringback tone, the system is still using the old wave file as the ringback tone. I have to restart the PBXnSIP application in order to make the new wave file work. It seems it's a bug in version 4.3.0.5021. Any idea? Thank you. If we are talking about the extensions "mailbox" section "Ringback" you have to make sure when uploading a WAV file it must be 8 kHz Mono, 16 bit mono, preferably PCM format. I tested it under 2011-4.5.0.1016 Alpha Monocerotids (CentOS32)and 2011-4.3.0.5021 (Linux) and did not have to restart the service. Quote Link to comment Share on other sites More sharing options...
maslym Posted February 9, 2012 Author Report Share Posted February 9, 2012 Under admin webpage control you can see a sample file, if you don't want to restart the service, go to admin settings, configuration, towards the bottom you will see a reload configuarion section. I tried to save the default ringtones.xml and pnp.xml from HTML Templates and reloaded them under Reload Configuration Files section and it didn't make any difference. The system is still playing the old wave file. Thank you. Quote Link to comment Share on other sites More sharing options...
maslym Posted February 9, 2012 Author Report Share Posted February 9, 2012 If we are talking about the extensions "mailbox" section "Ringback" you have to make sure when uploading a WAV file it must be 8 kHz Mono, 16 bit mono, preferably PCM format. I tested it under 2011-4.5.0.1016 Alpha Monocerotids (CentOS32)and 2011-4.3.0.5021 (Linux) and did not have to restart the service. All the wave files I used for test are in correct format. I even tried to delete the old ringtone wave file and upload a new one, but it still played the old deleted one. Once I restarted the service, it started to play the new wave file. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 18, 2012 Report Share Posted February 18, 2012 All the wave files I used for test are in correct format. I even tried to delete the old ringtone wave file and upload a new one, but it still played the old deleted one. Once I restarted the service, it started to play the new wave file. Can you attach the wave file here? Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 18, 2012 Report Share Posted February 18, 2012 I tried to save the default ringtones.xml and pnp.xml from HTML Templates and reloaded them under Reload Configuration Files section and it didn't make any difference. The system is still playing the old wave file. Thank you. In order to change the extension level ringback wav, you don't have to change ringtones.xml or pnp.xml. All you have to do is to change it on the web interface of the extension (with admin login, not the user login) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.