jim@itstod.se Posted June 5, 2012 Report Share Posted June 5, 2012 Hi, I try to activate a license for 20 phones but it does not work, the system stays on Free license level. I paste the activation code and hit Save but it does not get registered. Can this be a firewall issue perhaps? Regards, Jim Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 5, 2012 Report Share Posted June 5, 2012 If snomONE can't contact the license server this can happen. Is there any error in the snomONE log file? Quote Link to comment Share on other sites More sharing options...
jim@itstod.se Posted June 5, 2012 Author Report Share Posted June 5, 2012 I can't say. What does this mean? [8] 2012/06/05 20:49:52: Last message repeated 8 times [8] 2012/06/05 20:49:52: HTTP client: Connect to 188.40.44.96:443, pending requests 0 [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: send_client_hello(03014fce54d0e93f4ec648b22d1af20c4f8908333ea08beb93b938ce74812dce2abf000004000400050100) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: process_server_hello(03014fce54d0d4efe2ea85dd2eb8638df6d4e6556276b6db4c64da2db03a92f72a5b208f10d70ae7fec1201495300aa9bbca843eb4cc31c777a93213ab9d63378bc393000400) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_certificate(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) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_server_hello_done() [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] rsa_n(c64531d84e545abbc17a48102e82a3f98c8a2cc2c9ba106cfd5c4aeb0d3103b6cd59fe698bbcf40264ab9502f9c20854958052df2ed6cc2ad5e31f5c56288e5153a421d2e454b41c879cc789ed515b29ff358a920014a940eec2fd0dbee8db9e84e29cf3eb394ac17fb40b214e4df0a551e98bc9f84db3b2c806606ba802aecd) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] rsa_e(010001) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Pre Master Secret(030185a38757d0202f5106ac2c867ca7d8d86335c557e02e4c881ec8d8db444fbf643a083cbecae062c50aaa8a5ea917) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Block Padded(00028387014afc410f30620b43e8599158c492ddafe85b34dbbe2e82f335201f141ba20dc6fde17b05f58f08150557a328ddb7e7d8511526cc34a374f9d812a88ac07fba5992a99c2188a41d17d9e300030185a38757d0202f5106ac2c867ca7d8d86335c557e02e4c881ec8d8db444fbf643a083cbecae062c50aaa8a5ea917) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Encrypted Pre Master(87c9bf831cbfc4ca1aefc0840cb96280bc9dac1b026f98f6c7070c874b272b2c49c6421529fbc9dd7ba84eb8318d7990aaa8bba3790071890d182b70645cfbd0387cf620d5171dd77c8a06803a1481c01fd72b2cba1291968ae65f91dc1846751f20236618e378bebc44751c6f82ba79829889eaac6820da25512495046d2094) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Client Random(4fce54d0e93f4ec648b22d1af20c4f8908333ea08beb93b938ce74812dce2abf) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Server Random(4fce54d0d4efe2ea85dd2eb8638df6d4e6556276b6db4c64da2db03a92f72a5b) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Master Secret(4dfaff8d7425996c8fc28c175081bfd82b723ea86128a05526aa069d3e86d332625eda53a4314377812e70964246a0b1) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] send_client_key_exchange(008087c9bf831cbfc4ca1aefc0840cb96280bc9dac1b026f98f6c7070c874b272b2c49c6421529fbc9dd7ba84eb8318d7990aaa8bba3790071890d182b70645cfbd0387cf620d5171dd77c8a06803a1481c01fd72b2cba1291968ae65f91dc1846751f20236618e378bebc44751c6f82ba79829889eaac6820da25512495046d2094) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] send_change_cipher_spec(01) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] perform_change_cipher_spec(0004) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Key Block(36f47cc052dda9af90807a380a27700bce9d767339a1157d6048977bcc99349d855ed04b05b122cf5e36895f3140ee4d63a6c2cc4eab620c02c1fcfd60096fcad4136fc8406d3444) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Client Write MAC Secret(36f47cc052dda9af90807a380a27700b) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Server Write MAC Secret(ce9d767339a1157d6048977bcc99349d) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Client Write Key(855ed04b05b122cf5e36895f3140ee4d) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Server Write Key(63a6c2cc4eab620c02c1fcfd60096fca) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] send_finished(86e18fedee13169dda84979b) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_change_cipher_spec(01) [9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_finished(b1203a84bb3069f4a85eeb2e) Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 5, 2012 Report Share Posted June 5, 2012 Try to load an empty license key (base64-encoded) first, then apply the activation code again with the case changed (e.g. Abc instead of abc). We have found problems when moving away from the snom ONE free license code to a activation-based license code because the license URL is changed by the snom ONE free code. Quote Link to comment Share on other sites More sharing options...
jim@itstod.se Posted June 5, 2012 Author Report Share Posted June 5, 2012 That did the trick, thanks! Quote Link to comment Share on other sites More sharing options...
SGJ Solutions Posted July 20, 2012 Report Share Posted July 20, 2012 I am strugling with the same issue, Provu is attempting to get assistance, can somone please get in touch with Provu it has been 2 days now Quote Link to comment Share on other sites More sharing options...
Vodia support Posted July 20, 2012 Report Share Posted July 20, 2012 SGJ Solutions send me a PM with the activation code or the clients information and we will investigate also were you able to try what snomONE has suggested above? Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 20, 2012 Report Share Posted July 20, 2012 In such cases, please include the MAC of the physical interface; then we'll manually generate you a key that you can copy & paste into the target machine. Quote Link to comment Share on other sites More sharing options...
Chris Johnson Posted November 6, 2012 Report Share Posted November 6, 2012 I am having this same problem and the above fix didn't work for me. I need to get this pbx registered as I am on a dead line for the end of this week. How can I get a key? Who do I contact? I have all the info needed to get the key generated, I just need one asap! Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 6, 2012 Report Share Posted November 6, 2012 Hi, Chris can you PM me with the license key and the mac address of the unit as well. Thanks we will try to resolve this asap. Quote Link to comment Share on other sites More sharing options...
Mr. Black Posted December 21, 2012 Report Share Posted December 21, 2012 I got the same thing now on a brand new SnomONE mini that I took out of the box and upgraded to 5.0.3. It takes the free license activation key but not the paid one. I will make a support ticket and see what transpires. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 21, 2012 Report Share Posted December 21, 2012 There was a problem on the license server if you put a "free" license on top of another license on the same day--the free made it. That should be fixed now. Quote Link to comment Share on other sites More sharing options...
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