Cannot activate license

[jim@itstod.se]

Hi,

 

I try to activate a license for 20 phones but it does not work, the system stays on Free license level. I paste the activation code and hit Save but it does not get registered.

 

Can this be a firewall issue perhaps?

 

Regards,

 

Jim

[pbx support]

If snomONE can't contact the license server this can happen. Is there any error in the snomONE log file?

[jim@itstod.se]

I can't say. What does this mean?

 

[8] 2012/06/05 20:49:52: Last message repeated 8 times

[8] 2012/06/05 20:49:52: HTTP client: Connect to 188.40.44.96:443, pending requests 0

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: send_client_hello(03014fce54d0e93f4ec648b22d1af20c4f8908333ea08beb93b938ce74812dce2abf000004000400050100)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: process_server_hello(03014fce54d0d4efe2ea85dd2eb8638df6d4e6556276b6db4c64da2db03a92f72a5b208f10d70ae7fec1201495300aa9bbca843eb4cc31c777a93213ab9d63378bc393000400)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_certificate(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)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_server_hello_done()

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] rsa_n(c64531d84e545abbc17a48102e82a3f98c8a2cc2c9ba106cfd5c4aeb0d3103b6cd59fe698bbcf40264ab9502f9c20854958052df2ed6cc2ad5e31f5c56288e5153a421d2e454b41c879cc789ed515b29ff358a920014a940eec2fd0dbee8db9e84e29cf3eb394ac17fb40b214e4df0a551e98bc9f84db3b2c806606ba802aecd)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] rsa_e(010001)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Pre Master Secret(030185a38757d0202f5106ac2c867ca7d8d86335c557e02e4c881ec8d8db444fbf643a083cbecae062c50aaa8a5ea917)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Block Padded(00028387014afc410f30620b43e8599158c492ddafe85b34dbbe2e82f335201f141ba20dc6fde17b05f58f08150557a328ddb7e7d8511526cc34a374f9d812a88ac07fba5992a99c2188a41d17d9e300030185a38757d0202f5106ac2c867ca7d8d86335c557e02e4c881ec8d8db444fbf643a083cbecae062c50aaa8a5ea917)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Encrypted Pre Master(87c9bf831cbfc4ca1aefc0840cb96280bc9dac1b026f98f6c7070c874b272b2c49c6421529fbc9dd7ba84eb8318d7990aaa8bba3790071890d182b70645cfbd0387cf620d5171dd77c8a06803a1481c01fd72b2cba1291968ae65f91dc1846751f20236618e378bebc44751c6f82ba79829889eaac6820da25512495046d2094)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Client Random(4fce54d0e93f4ec648b22d1af20c4f8908333ea08beb93b938ce74812dce2abf)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Server Random(4fce54d0d4efe2ea85dd2eb8638df6d4e6556276b6db4c64da2db03a92f72a5b)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Master Secret(4dfaff8d7425996c8fc28c175081bfd82b723ea86128a05526aa069d3e86d332625eda53a4314377812e70964246a0b1)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] send_client_key_exchange(008087c9bf831cbfc4ca1aefc0840cb96280bc9dac1b026f98f6c7070c874b272b2c49c6421529fbc9dd7ba84eb8318d7990aaa8bba3790071890d182b70645cfbd0387cf620d5171dd77c8a06803a1481c01fd72b2cba1291968ae65f91dc1846751f20236618e378bebc44751c6f82ba79829889eaac6820da25512495046d2094)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] send_change_cipher_spec(01)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] perform_change_cipher_spec(0004)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Key Block(36f47cc052dda9af90807a380a27700bce9d767339a1157d6048977bcc99349d855ed04b05b122cf5e36895f3140ee4d63a6c2cc4eab620c02c1fcfd60096fcad4136fc8406d3444)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Client Write MAC Secret(36f47cc052dda9af90807a380a27700b)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Server Write MAC Secret(ce9d767339a1157d6048977bcc99349d)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Client Write Key(855ed04b05b122cf5e36895f3140ee4d)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] Server Write Key(63a6c2cc4eab620c02c1fcfd60096fca)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] send_finished(86e18fedee13169dda84979b)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_change_cipher_spec(01)

[9] 2012/06/05 20:49:52: HTTP 188.40.44.96:443: [8f10d70a] process_finished(b1203a84bb3069f4a85eeb2e)

[Vodia PBX]

Try to load an empty license key (base64-encoded) first, then apply the activation code again with the case changed (e.g. Abc instead of abc). We have found problems when moving away from the snom ONE free license code to a activation-based license code because the license URL is changed by the snom ONE free code.

[jim@itstod.se]

That did the trick, thanks!

[SGJ Solutions]

I am strugling with the same issue, Provu is attempting to get assistance, can somone please get in touch with Provu it has been 2 days now

[Vodia support]

SGJ Solutions send me a PM with the activation code or the clients information and we will investigate also were you able to try what snomONE has suggested above? Thanks

[Vodia PBX]

In such cases, please include the MAC of the physical interface; then we'll manually generate you a key that you can copy & paste into the target machine.

[Chris Johnson]

I am having this same problem and the above fix didn't work for me. I need to get this pbx registered as I am on a dead line for the end of this week. How can I get a key? Who do I contact? I have all the info needed to get the key generated, I just need one asap!

[Vodia support]

Hi, Chris can you PM me with the license key and the mac address of the unit as well. Thanks we will try to resolve this asap.

[Mr. Black]

I got the same thing now on a brand new SnomONE mini that I took out of the box and upgraded to 5.0.3.

 

It takes the free license activation key but not the paid one.

 

I will make a support ticket and see what transpires.

[Vodia PBX]

There was a problem on the license server if you put a "free" license on top of another license on the same day--the free made it. That should be fixed now.