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Call pickup malfunction


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Hi,

at one of our customers who has 20 telephones snom (fw. 08/04/35)

under a PBX snomone (fw. Delta Aurigids 4.5.0.1075)

the *87 general call pickup is not always working,

could anyone help me understand the reason?

has anyone encountered the same issue?

 

thanks in advance

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Are phone calls generally stable? *87 can of course have the problem that the call either already was picked up in another location of the caller already hung up. Especially when using analog gateways, the hangup delay can be significant so that you technically pick up the call, but you hear nothing for some time until the gateway disconnects the call.

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So other calls are working stable? Are the phones registered all the time? You should have the system send out emails when the extensions looses registrations (in the registration tab for the extenson, there is a select box for this).

 

yes, other calls are working stable and also the registrations, i can enable this feature, but I do not believe this, the phones continue to operate normally except for *87

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We have the same issue (posted before about this) at one of our locations with all snom phones and a snomONE appliance. Call pickup/listen-in in just stops working on all phones.

 

So far, the only way to get this working again is to reboot. Unfortunately we are having to do this every 2 or 3 weeks. Any insights would be most welcomed.

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We have the same issue (posted before about this) at one of our locations with all snom phones and a snomONE appliance. Call pickup/listen-in in just stops working on all phones.

 

So far, the only way to get this working again is to reboot. Unfortunately we are having to do this every 2 or 3 weeks. Any insights would be most welcomed.

 

Thanks for your post, but now after 2 days (uptime: 2 days 01:08:43) no longer works.

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