NSC-PA Posted June 12, 2012 Report Share Posted June 12, 2012 Hi, at one of our customers who has 20 telephones snom (fw. 08/04/35) under a PBX snomone (fw. Delta Aurigids 4.5.0.1075) the *87 general call pickup is not always working, could anyone help me understand the reason? has anyone encountered the same issue? thanks in advance Quote Link to comment Share on other sites More sharing options...
Vodia support Posted June 12, 2012 Report Share Posted June 12, 2012 *87 should work today.. can you give us a scenario when it's not working? thx Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 12, 2012 Report Share Posted June 12, 2012 Are phone calls generally stable? *87 can of course have the problem that the call either already was picked up in another location of the caller already hung up. Especially when using analog gateways, the hangup delay can be significant so that you technically pick up the call, but you hear nothing for some time until the gateway disconnects the call. Quote Link to comment Share on other sites More sharing options...
NSC-PA Posted June 15, 2012 Author Report Share Posted June 15, 2012 thanks for your questions The problem occurs randomly, the scene is recorded by 3 trunk voip adsl dedicated phones by dialing * 87 does not take the call, after a few hours it works again. sometimes it does not work * 87 + ext. ideas? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 16, 2012 Report Share Posted June 16, 2012 So other calls are working stable? Are the phones registered all the time? You should have the system send out emails when the extensions looses registrations (in the registration tab for the extenson, there is a select box for this). Quote Link to comment Share on other sites More sharing options...
NSC-PA Posted June 18, 2012 Author Report Share Posted June 18, 2012 So other calls are working stable? Are the phones registered all the time? You should have the system send out emails when the extensions looses registrations (in the registration tab for the extenson, there is a select box for this). yes, other calls are working stable and also the registrations, i can enable this feature, but I do not believe this, the phones continue to operate normally except for *87 Quote Link to comment Share on other sites More sharing options...
NSC-PA Posted June 20, 2012 Author Report Share Posted June 20, 2012 update: if restart snomone, *87 to work again. Everything always works properly when the general pickup does not work Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 20, 2012 Report Share Posted June 20, 2012 Any idea on the uptime of the snomONE before the problem happened? The Admin->Status page will show you that information. Quote Link to comment Share on other sites More sharing options...
nathans Posted June 20, 2012 Report Share Posted June 20, 2012 We have the same issue (posted before about this) at one of our locations with all snom phones and a snomONE appliance. Call pickup/listen-in in just stops working on all phones. So far, the only way to get this working again is to reboot. Unfortunately we are having to do this every 2 or 3 weeks. Any insights would be most welcomed. Quote Link to comment Share on other sites More sharing options...
NSC-PA Posted June 21, 2012 Author Report Share Posted June 21, 2012 We have the same issue (posted before about this) at one of our locations with all snom phones and a snomONE appliance. Call pickup/listen-in in just stops working on all phones. So far, the only way to get this working again is to reboot. Unfortunately we are having to do this every 2 or 3 weeks. Any insights would be most welcomed. Thanks for your post, but now after 2 days (uptime: 2 days 01:08:43) no longer works. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 22, 2012 Report Share Posted June 22, 2012 Can you check if you have dangling calls? Maybe there is a problem detecting that a call got disconnected and you have those calls in the call list. Quote Link to comment Share on other sites More sharing options...
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