Jim B Posted August 21, 2012 Report Share Posted August 21, 2012 Calls parked by an agent are returned to that agent's call queue after 60 seconds. This is a behavour change from the prior version of snomONE blue and is unacceptable. What options do we need to modify to keep parked calls on park rather than just returning them to the queue? Jim Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 22, 2012 Report Share Posted August 22, 2012 That really sounds like a bug to me. The call should be returned to the extension that was connected to the other side. Quote Link to comment Share on other sites More sharing options...
Jim B Posted August 22, 2012 Author Report Share Posted August 22, 2012 Thanks for the reply. After some testing, it is working "as designed". We just have one agent that doesn't respond to Park Orbits in a timely fashion. Since that isn't likely to change, we simply increased the "Park Reminder" time from the default (1min) to 3 min. This is in the Edit Park Orbit page. Thanks! Jim Quote Link to comment Share on other sites More sharing options...
Vodia support Posted August 22, 2012 Report Share Posted August 22, 2012 We have tested this on version 4.3 and behaves as you describe? can you tell us on which version of software you were using prior to the upgrade? Thanks Quote Link to comment Share on other sites More sharing options...
Jim B Posted August 22, 2012 Author Report Share Posted August 22, 2012 I have to believe this "feature" manifested itself due to the speed of one particular agent. Calls on park are not usually orphaned for more than a few seconds. In this case the Park time exceeded the 1m default, thus rolled back to the agent causing confusion. We increased the Park time to 3m to give this agent time to turn the call over. Jim Quote Link to comment Share on other sites More sharing options...
Vodia support Posted August 22, 2012 Report Share Posted August 22, 2012 You can always turn off "Park reminder" in the domain settings, but the agent has to be aware of the his/her virtual keys depending on his phone model.. other alternative is to make the park orbit a little bit smarter and give the user a choice to stay on the line or leave a message for a call back, These tools are already available on the agent group "caller setup" but only work if a caller is on hold. I will open 2 feature request for this item but don't expect for this feature to be available in the next months also bare in mind some feature will not make the cut as well. Quote Link to comment Share on other sites More sharing options...
Jim B Posted August 22, 2012 Author Report Share Posted August 22, 2012 Great and thanks! Jim Quote Link to comment Share on other sites More sharing options...
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