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Windows Phone 8 phones can't open voicemails


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Hi,

 

Just found out from a client that the new Windows 8 Phones (in this case, the Nokia Lumia 920) don't support the format/version of WAV file created by Snom ONE - is it possible to change the format of the file to something else?

 

This is with Snome ONE 4.5.0.1075 Delta Aurigids (Win64)

 

Thanks,

Andrew

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Found this post...

 

http://windowsphone.uservoice.com/forums/101801-feature-suggestions/suggestions/3358311-support-wav-file-it-s-obscured-that-you-don-t-

 

:rolleyes:

 

I think the wav format has been around since v1, maybe development has some suggestions.

 

Just to check I didn't miss anything in that post - it's just reiterating that this is a problem for multiple vendors, not just Snom... there wasn't a fix in there?

 

Cheers,

Andrew

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  • 2 months later...

Sorry to take so long to reply - tried this setting, it doesn't make any difference whether it is true or false, the recordings can't be played back on a WP8 phone. It looks like the WP8 OS doesn't support WAV files in GSM format.

 

Any other options?

 

Thanks

Andrew

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Seems the only solution right now is to use some external conversion services. At least now it is possible to use custom headers, for example to add a Reply-To header. We have seen a case where an external server did the speed-to-text conversion.

 

We can add other codecs; however they need to be "trivial". Looking at what Windows phone 8 is supporting, I just cannot spot anything less complex than MP3. blink.gif

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Seems the only solution right now is to use some external conversion services. At least now it is possible to use custom headers, for example to add a Reply-To header. We have seen a case where an external server did the speed-to-text conversion.

 

We can add other codecs; however they need to be "trivial". Looking at what Windows phone 8 is supporting, I just cannot spot anything less complex than MP3. blink.gif

 

I believe that WAV as a container is supported, just not GSM encoding inside it. According to the Nokia website, these are the codecs and containers supported by WP8:

 

Codecs: MP3, AMR-WB, AMR-NB, WMA 10 Pro, WMA 9, AAC LC, AAC+/HEAAC, eAAC+/HEAACv2

Audio playback file formats: ASF, MP4, AAC, AMR, MP3, M4A, WMA, 3GP, 3G2

 

Cheers,

Andrew

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