Support Hatemis Posted January 6, 2014 Report Share Posted January 6, 2014 Hello We have regurlaly outbound calls who cut directly after ringing. Session canceled display on phone (Snom 760) In log : [5] 20140106152826: INVITE Response 487 Session canceled: Terminate 709bb4a7@pbx What can cause that? Thank for your reply Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 6, 2014 Report Share Posted January 6, 2014 If you are using already 5.1.3, I would turn PCAP tracing on and get a trace for the call, both for the phone and for the trunk. It could be something stupid like a stuck key on the phone. Quote Link to comment Share on other sites More sharing options...
Support Hatemis Posted January 19, 2014 Author Report Share Posted January 19, 2014 Sorry for delay. I'll try to capture tracing and analyse it. For the phone, I can do it. But for the trunk..? At office, if I run trace PCAP in admin menu, I cannot download pcap file. I get: File trace.pcap not found. Please ask your system administrator to check the log file. I have nothing in log for PCAP. For the concerned customer, I have not "PCAP" menu in Maintenance of Admin page... version is 5.1.3. I don't understand. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 19, 2014 Report Share Posted January 19, 2014 In 5.1.3, there is a setting in the trunk that tells the PBX to record all related packets in PCAP files (per call). The files are written into the pcap directory in the working directory of the PBX. You need file system access to retrieve them. Quote Link to comment Share on other sites More sharing options...
Support Hatemis Posted January 20, 2014 Author Report Share Posted January 20, 2014 I'll try to reproduce the problem. That should not be difficult. We have this problem to the office and at the customer. Several times a day. if PCAP can help me. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted January 22, 2014 Report Share Posted January 22, 2014 Here is a link on how it works on 5.1.3 http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation Quote Link to comment Share on other sites More sharing options...
Support Hatemis Posted February 3, 2014 Author Report Share Posted February 3, 2014 Hello. Here is the return on this issue. -If I call since mobile phone to home number, I get mailbox after 30 secondes -If I call since office (Snom710 / 720 / 760 or Gigaset C610), that ring since 30 seconds then "Session Canceled". I get no mailbox... -If I call since office to home, and if the line is unavailable (ex: already in call), here i get mailbox directly. I join pcap files for call with Session Canceled.. I see nothing inside... Thank for your help pcap.zip Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 3, 2014 Report Share Posted February 3, 2014 The PCAP trace that the SIP message flow is fine, no interoperability issue. There must be a timeout set either in the trunk (failover after 30 seconds?) or maybe a redirection settings in on of the extensions. I would double-check the trunk. There should be also something in the LOG. Quote Link to comment Share on other sites More sharing options...
Support Hatemis Posted February 10, 2014 Author Report Share Posted February 10, 2014 I found what cut the call. In System settings, Performance : Maximum call Duration=30s. I spent it to 180, and it's OK. I would see if I still meet this problem on other calls Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 10, 2014 Report Share Posted February 10, 2014 Ouch. Quote Link to comment Share on other sites More sharing options...
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