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Calls cut : Session Canceled 487

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  • 2 weeks later...

Sorry for delay.


I'll try to capture tracing and analyse it.

For the phone, I can do it.


But for the trunk..?

At office, if I run trace PCAP in admin menu, I cannot download pcap file.

I get:

File trace.pcap not found.

Please ask your system administrator to check the log file.
I have nothing in log for PCAP.
For the concerned customer, I have not "PCAP" menu in Maintenance of Admin page... version is 5.1.3. I don't understand.
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  • 2 weeks later...



Here is the return on this issue.

-If I call since mobile phone to home number, I get mailbox after 30 secondes

-If I call since office (Snom710 / 720 / 760 or Gigaset C610), that ring since 30 seconds then "Session Canceled". I get no mailbox...

-If I call since office to home, and if the line is unavailable (ex: already in call), here i get mailbox directly.


I join pcap files for call with Session Canceled..

I see nothing inside...

Thank for your help


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