hosted Posted March 5, 2014 Report Share Posted March 5, 2014 how do we connect wallboards for ACD statistics? i know the SOAP URL has something to do with it Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 6, 2014 Report Share Posted March 6, 2014 In 5.2.1, we have the wallboard in the web browser. It is run by JavaScript and websocket, so REST or even SOAP would not get you any further. Of course you can run Wireshark to see how the messages look like and implement that on your own. Quote Link to comment Share on other sites More sharing options...
hosted Posted March 6, 2014 Author Report Share Posted March 6, 2014 you guys rock! Quote Link to comment Share on other sites More sharing options...
hosted Posted March 16, 2014 Author Report Share Posted March 16, 2014 now that 5.2.1 is out, how do you display the wallboard? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 16, 2014 Report Share Posted March 16, 2014 Assign a queue manager this setting can be found in the ACD account under monitoring then go to then log in into the user portal, the ACD account should be listed on the top there you can see the wallboard. Quote Link to comment Share on other sites More sharing options...
hosted Posted March 18, 2014 Author Report Share Posted March 18, 2014 so I see "Agents of group 304" which looks like the same information an agent gets? Quote Link to comment Share on other sites More sharing options...
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