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Feature request - "Maximum call duration:" per Domain, not Global


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We have a hosted license. We have a mix of residential and business customers. All of our packages are "unlimited" talk time.


Some of our residential customers like to call their spouse and stay on the phone after they have both fallen asleep - yes this happens a lot. We have the global setting "Maximum call duration:" set to 3 hours so it kills those types of calls but then our business customers in other Domains need longer call times.


Using your method I don't think would even work - wouldn't the global setting "Maximum call duration:" set at 3 hours kill a call at the 3 hour mark even though you might have added outbound credits for a certain account? I think it would. Plus we don't use calling card accounts.


Anyways that's not a solution for us or most other people that use this software, were not going to start developing some method of calling card accounts and distribute credits.


We have been using the software from ver2 onwards and more and more of the "Global" settings have been moved into the "Domain" settings which makes the software more powerful.


Please add my feature request to the wish list. :)



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add one more setting above 8 hours also. like 10


If you don't want to wait for Vodia to add in the 10 hour setting I'm pretty sure you can do it via editing the web page and adding in the 10 option. I remember from back in the day when I needed longer time options for an ACD and Pradeep said you could just edit the web page and the software will use that new time setting.

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There is actually already a limit of the call duration on user-level, not domain level. Though it seems that it is not used consistently through all different call types, it seems to be used for outbound calls. I think it was originally introduced to keep paging relatively short, in case that someone was unable to hangup during paging. I guess we should not tough this part at this point.


The maximum call duration that we are talking about in this thread must be a hard limit, accessible only to admins on system level. Whatever the tenant is doing can only make it shorter, but never longer.

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  • 4 months later...

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