pbx support

The PBX login should be admin / no password. But the ssh is root / snomONE I have not used the VMSphere admin interface. But we use "VMWare Infrastructure Web Access" portal to add the new virtual machine. Manually download the snomONE virtual appliance zip file to the inventory location/folder and extract it. Generally it extracts to snomONE_VM folder. Then choose option "add existing VM" from the VMWare web access and navigate to snomONE_VM folder and select the .vmx file Click OK This should add the VM to the inventory. Now you can start the VM. We can also provide the OVF/OVA formatted file. Let us know if that makes it easier for you.

AFAIK(at least more than a year), we have been always doing monitor & pickup on the same button (BLF). I do see the issue #1 and for that we may have to introduce "just monitoring" option. Today the BLF is used to monitor, call pickup & speed dial functionality. May be the new one can just be monitor (& not sure about having the speed dial functionality on that button).

Since you have modified the html file, it will stay there until you delete the file. As far as including it in the future versions, may be we should have a Poll.

Unfortunately we do not have that option. I believe in the older versions, we had that option. But so many folks complained about wasting 1 extra button for that, when BLF can do both pickup and monitor. So, if you do not want to pickup the call, don't press the button - that was the reasoning we got from the customers. Do you really see the need for it, beyond the above reasoning?

We had a setting on the web interface to explicitly control whether that user prefers the PVA. For some reasons, we removed it. But luckily, we removed it only from the web interface, not on the server side. Here is what you can do to get that setting back to the web interface. Login to the PBX as the admin Navigate to Web Page Control Select "usr_core_redirection.htm" Add the following HTML at the bottom of that page <tr> <td class="cText">{lng cell_vpa}:</td> <td> <select id="no_vpa" name="no_vpa" class="cCombo"> <option value="false" selected="{ssi sel no_vpa false}">{lng vpa}</option> <option value="true" selected="{ssi sel no_vpa true}">{lng no_vpa}</option> </select> </td> </tr> Hit Save Now you can control if the PVA is offered to that user or not.

Make sure that you have ringback.wav file under the audio_en and/or aduio_de folders.

Windows has some built in firewalls. Probably that is blocking the audio.

The ajax will return all the calls in the system (no differentiation between the different types calls)

Do you have any files customized? I am surprised that you are seeing that error. We have several 4.3 to 4.5 upgrades and did not see this error.

Thanks for verifying. Yes, we always propagate all features to all OS binaries.

The special menu will be played back only when they call their own DID or the AA. If the call any other DID, then they should not hear this assistant.

Can you run the "route" command and see if there is an entry for multicast? Something like, 224.0.0.0 * 224.0.0.0 U 0 0 0 eth1 If not, please add a route using route add -net 224.0.0.0 netmask 240.0.0.0 dev eth0

We will add it to the templates list in the next version. In the meanwhile, you can do the following Login to PBX as admin Navigate to "Admin->Web Page Control->Templates" Select "Web Pages" and then "reg_texts.htm" for the drop-downs. Search for {text:"snom_web_lang.xml"}, and then paste the following as the next line { text: "snom/menu.xml" }, Click on Save. This will allow you to access the menu.xml file Here is how to access Login to PBX as admin Navigate to "Admin->Web Page Control->Templates" Select "Phone PnP" and then "snom/menu.xml" for the drop-downs. The template text will be displayed on the text box on that page.

Here is the latest version for SoHo. http://downloads.snom.net/snomONE/sheevaplug/v4.5/pbxctrl-sheeva-2011-4.5.0.1034 Backup the configuration, so that you have a reference to go back to. Create the link name as audio_en, audio_fr, audio_de etc. Examples: audio_en -> /home/pbxnsip/pbxhead/usa audio_sp -> ../audio_sp audio_de -> /mnt/usb/audio_de [*]We assume you are already running 4.5.x.xxxx version. Note: Test has been performed only on first 2 syntax of the examples above.

In V4.5 versions, you can see the file names under the call log page. But we have not made provision to download or play options yet.

We have different CDR reporting mechanisms, in general. http://wiki.snomone.com/index.php?title=Simple_TCP_CDRs http://wiki.snomone.com/index.php?title=Call_Detail_Records_(CDRs) BTW, none of the emails are editable (not just our CDR emails). If you are using outlook, then you can press F4 to search.

Can you tell us PBX version (including the OS) and if there are multiple network interfaces on the system?

Also, check if you have ringback.wav file in that folder. Maybe will add some logs to explain these (or will remove the an dependence of the wav files in the next version)

We may have a fix for it by the end of the week. Let's know if you want to test it.

Can we get the PBX log (including the SIP log)?

We have merged the "Confirmation" and "When this cell phone calls the PBX" into "Offer special menu when call is answered on cell phone:". If you set that to "yes", then they will hear the options (note that you have to update the auido_en folder with the new prompts). Even we reduced the options when the cell phone call the PBX to "press 1 to dial a number". Here they can dial any number (including the voicemail, extension or external number)

TFTP folder is not created by default (even though the service is running). So you can just create a folder called 'tftp' under PBX working directory (generally Program files/snom/snomONE and keep whatever files you want to keep in that folder. For changing menu.xml, you will have to create another folder called 'html/snom' under the working dir.

Yes, snomONE has the tftp server built in. The yellow/blue allows you to have non-snom phones on the system. Recently(http://wiki.snomone.com/index.php?title=Beta_Corona_Austrinids) we made some changes to the software that allows the plug and play of Polycom/Cisco/Aastra etc phones (like the good old pbxnsip days). But you have to update(not upgrade ) your yellow or blue by contacting the Sales folks. If you send them your current key, they will update it so that you can use non-snom phones.

Not sure how exactly to use the mini-browser for this purpose. Generally, folks use "Button" to change the state of the service flags (again, one at a time) http://wiki.snomone.com/index.php?title=Button_Programming

There is a parallel discussion going on related to this topic on this post http://forum.snomone.com/index.php?/topic/5741-service-unavailable/ Could you please see you get the help you wanted from here?