Integrating Vodia services to our ERP

[Geoffroy de Corbiac]

Hello everyone,

 

I'm trying to integrate some Vodia services to our personnal ERP.

Here is the situation :

A company is hosting our pbx : for example company.pbx.com

We are hosting our ERP : for example erp.com

Is it possible to initiate a js WebSocket inside a script hosted by our ERP to the pbx ?

I tried several authentication methods without any success.

Another problem : I want to integrate call buttons inside pages of our ERP (according to the documentation https://api.vodia.com/click-to-call_api) but I didn't manage to get rid of the authentication popup. And by the way, the autentication popup failed to let me in when I fill in the correct login and password. Is the documentation still valid ?

 

Thanks in advance for your help. 

[Vodia PBX]

Web socket will be a problem — however if you have it running on a public (routable) IP where both the ERP and the PBX can send each other requests there is usually no need for a web socket connection. If you like we can give you a JavaScript template that you can use as a starting point to script your own ERP interactions. Please open a ticket at support.vodia.com is you are interested in that.

There is another document at https://doc.vodia.com/click2dial that you might want to look at. If you can control what is sent from the ERP system, you can include clickable links that will start the calls and you can also hang up from there (like a small WebRTC based soft phone). The other benefit of this solution is that the users don't have to enter any passwords as long as they are logged into the ERP. 

[Geoffroy de Corbiac]

ok thank you for your proposal, I will open a ticket.

Concerning the link to the click2dial document, I will try again tomorrow but last time I tried, it didn't work. It always challenged me with user and password

[Geoffroy de Corbiac]

So I tried again to integrate links according to https://doc.vodia.com/click2dial document.

None of different links worked as expected :

 

http://pbx/remote_call.htm?user=123&extension=true&dest=123456789&time=current_time&duration=3600&auth=hash

I tried with user 101@pbx_domain, 101 and for "auth" field I tried with both 101@pbx_domain and 101. No success, it shows me the authentication popup

 

http://pbx/remote_call.htm?user=123%40domain.com&dest=123456789&auth=MTIzQGRvbWFpbi5jb206cGFzc3dvcmQ%3D

i tried with many users and passwords, no success neither. it shows the autentication popup.

What is weird is that when I fill in the popup the user and password, the autentication does not work. Whereas, when I use the same credentials to log in https://pbx_domain, it's working. Did I miss something ? Is it a configuration mistake of my pbx provider ?

[Geoffroy de Corbiac]

14 hours ago, Vodia PBX said:

Please open a ticket at support.vodia.com is you are interested in that

I don't have an account on support.vodia.com. Can you please provide me one or send me via direct message the js template that you mentionned ?

[Support]

You need to create one on vodia.zammad.com 

[Vodia Telephone System]

Have you base64 encode the username and password for auth parameter as mentioned in the doc:

auth=base-64-encode(123@domain.com:password)

As you can see the username is present in the auth again.

 

[Geoffroy de Corbiac]

13 hours ago, Vodia Telephone System said:

Have you base64 encode the username and password for auth parameter as mentioned in the doc:

auth=base-64-encode(123@domain.com:password)

As you can see the username is present in the auth again.

 

Yes I did.

I finally managed to get it work by adding the auth in the header of the request :

hash = base64encode("user@pbxdomain:password")
url = "https://pbxdomain/remote_call.htm?user=" + urlencode("user@pbxdomain") + "&dest=" + number + "&auth=" + urlencode(hash) + "&connect=true"
header = Authorization: Basic hash

Without the header part, I was still having the authentication popup.