BVD Posted November 3, 2021 Report Share Posted November 3, 2021 Hi, I'm using v67.0.5 with 2 dial plans. The end user has 2 offices with different cost centers so they need to be billed as separate entities, hence the 2 dial plans. I have noticed an issue with the billing. Calls for both offices have gone out on the same trunk. CLI is fine, it seems to follow the outbound CLI of the extension. I have tracked it down to the agent group. It looks to me that if the extension is in an agent group the system is sending the call out via the first (default) dial plan trunk. It also seems to send the agent groups name as well. How can we get the extension to only use the dial plan it has been assigned? Neil Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 3, 2021 Report Share Posted November 3, 2021 There is a setting in the extension "Use queue dial plan and ANI when logged in as an agent" which might solve your problem. Quote Link to comment Share on other sites More sharing options...
BVD Posted November 4, 2021 Author Report Share Posted November 4, 2021 Thanks for the heads up. I had missed the inclusion of dial plan from the agent group. That sorted things for that customer. I also noted the extension general tab "Use queue dial plan" didn't change anything for me. So in light of a prioritization process for the dial plan, can you tell me how the system will sort the dial plan if example a reception phone is logged into 3 other sites with ACD groups that all have there own dial plan. What is going to be the priority then? This can mean that the outbound CLI could be incorrect as well as trunk selection and billing. Quote Link to comment Share on other sites More sharing options...
Support Posted November 4, 2021 Report Share Posted November 4, 2021 Shouldn't that setting take care of the outbound CLI according to what is set on that ACD when dialling out itself? Not sure if we're talking about the same thing. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted January 10, 2022 Report Share Posted January 10, 2022 PBX 68.0.2 Is there an update on this - as long as I am talking about the same thing? I have 2 queues setup and extensions are members of both queues. How can I dictate what CLI each 'agent' will display? I have outbound number set for each queue, each extension has an ANI set, each agent has use dial plan etc. when logged in. i.e. Queue 1 - agents 100,101,102,103 - display ANI 12345 Queue 2 - agents 200,201,202,203 display ANI 54321 Queue 1 members will also be agents in Queue 2 and vice versa, but I want the specific agents to have a priority outbound CLI. Agents seem to use the dial plan of the last queue they logged into. Quote Link to comment Share on other sites More sharing options...
BVD Posted January 10, 2022 Author Report Share Posted January 10, 2022 Hi Richard, I have updated to v68.0.4 now. I'll test tomorrow and see if there is any change. Quote Link to comment Share on other sites More sharing options...
BVD Posted January 11, 2022 Author Report Share Posted January 11, 2022 OK tested on V68.0.4 and same result. Outbound routing is priorised based on the agent login still. The feature in the extension tab to "Use queue dial plan and ANI when logged in as an agent" does not change anything for me. As the extension logs into a new agent group it takes the identity of the group for outbound calls. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted January 12, 2022 Report Share Posted January 12, 2022 Options at this stage seem to be, within the queue you want agents to call as, select the agents and log them out and back in. The last queue you do that in is the one they call out as. Option 2: under Settings - General settings deselect Assign outbound calls to queue this then uses the extension dial plan but will also then not include the outbound calls in the queue statistics. Quote Link to comment Share on other sites More sharing options...
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