Jump to content

This feature is unavailable


AlanS

Recommended Posts

I am trying to demo calling in and setting the IVR message, but it just keeps saying "This feature is unavailable"

At first, the user was not part of any user permission group. So I created that and added them to it. Still get "This feature is unavailable".

Then I noticed the users account was set to "App Only". Fixed that, still getting "This feature is unavailable".

Then, I noticed the user did not have a PIN, So I set that. 

Then I called into the IVR with *986012, Now it says "Please enter your code". I enter the PIN, and then I get hit with "This feature is unavailable".

How in the world do we set the IVR message for Override default (*986012)

 

Thanks.

Link to comment
Share on other sites

  • 2 months later...

 

Please try the following, hope this helps. 

 

1. Create a group 

2.  Group members: List everyone that will have premission to recording an IVR

3. Group Scope: Here you have to tell Vodia which group do these group members can record, in this case the Auto Attendant. 

4. Group permission: Here you will have a list of perms you can assign to the group, for recording an IVR use "Record audio for groups" 

image.png

image.png

 

 

 

Link to comment
Share on other sites

  • 2 years later...
  • 3 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...