AlanS Posted January 19, 2022 Report Share Posted January 19, 2022 I am trying to demo calling in and setting the IVR message, but it just keeps saying "This feature is unavailable" At first, the user was not part of any user permission group. So I created that and added them to it. Still get "This feature is unavailable". Then I noticed the users account was set to "App Only". Fixed that, still getting "This feature is unavailable". Then, I noticed the user did not have a PIN, So I set that. Then I called into the IVR with *986012, Now it says "Please enter your code". I enter the PIN, and then I get hit with "This feature is unavailable". How in the world do we set the IVR message for Override default (*986012) Thanks. Quote Link to comment Share on other sites More sharing options...
AlanS Posted January 19, 2022 Author Report Share Posted January 19, 2022 I've tried *981004 *98 1004 *98 *1004 *98*1004 Does let me record a greeting, but it's not applied to the IVR 1004. I don't know what it's applied to. Quote Link to comment Share on other sites More sharing options...
AlanS Posted January 19, 2022 Author Report Share Posted January 19, 2022 With the magic power of Hamlet, he was able to show me the errors of my ways. I 100% failed to understand how permissions work. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 21, 2022 Report Share Posted January 21, 2022 In such cases I would always turn the log levels high and also check out if there is any group permission maybe missing. Quote Link to comment Share on other sites More sharing options...
telefind Posted March 22, 2022 Report Share Posted March 22, 2022 I have the same problem, so It could be nice to share the information with us? I have tried several permissions, but not allowed to create an auto attendant message? ragards find Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 22, 2022 Report Share Posted March 22, 2022 Hi Alan Which version are you on? It's the Hamster.. Quote Link to comment Share on other sites More sharing options...
RichardDCG Posted March 22, 2022 Report Share Posted March 22, 2022 10 hours ago, telefind said: I have the same problem, so It could be nice to share the information with us? I have tried several permissions, but not allowed to create an auto attendant message? ragards find set record audio for groups in the Group section and assign to extensions? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted March 23, 2022 Report Share Posted March 23, 2022 Please try the following, hope this helps. 1. Create a group 2. Group members: List everyone that will have premission to recording an IVR 3. Group Scope: Here you have to tell Vodia which group do these group members can record, in this case the Auto Attendant. 4. Group permission: Here you will have a list of perms you can assign to the group, for recording an IVR use "Record audio for groups" Quote Link to comment Share on other sites More sharing options...
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