Version 69 interface is BAD

[proskater1223]

Is there a way to use the old app interface? Prior to version 69, the app interface was ok and workable. Now version 69 feels like someone made it 1/8th of the way through development, and just considered it "good enough". We have had just about every customer that tried it complain. It was to the point that we had a customer tell us to change it back, or they are going to switch to another platform. One made the comment "It's no longer usable." and "Where did everything go?"

 

We were able to get them back on 68.0.30 but now we are having SMS issues, and we are told the fix it to switch to version 69.0.4. So now we are in a situation where we either piss our customers off with the horrible interface or tell them they can no longer send sms messages. 

 

What are others doing?

 

 

[Vodia PBX]

Well, it's a difficult topic. We'll maintain the 68 version for some time, and this should include such topics as SMS providers. We gladly make 68.0.31.beta builds with necessary changes.

When it comes to the new interface, it would be good to know what the customers don't like. Is it the appearance? Or does it take too much time, clicks to perform certain steps? Or is there functionality missing. I don't want to get into the general reason why there is a new front end. A general "don't like it" is hard to fix.

[RichardDCG]

In V69

A lot of the menu items seem unfinished -  Under the user icon on the Windows app what is --pbxaui#wallboard-- supposed to do (hangs the app on a blank screen)?  Under settings --usr_header#devices-- and lots of --pbxaui#-- options...

There is apparently a caching issue with the Windows app that you are looking into?

If you have a lot of extensions you need to hide them to make it easy to drag/drop for parking ... much easier if they were in the middle.

But, V68 needs to have the ability to manage Service Flags (like 69 does).

[RichardDCG]

V69.0.5 - The Wallboard menu option still only shows a blank screen in the Windows app and you then cant move to any other menu.  You need to quit the app and reopen it.

It works on a web browser.

Will there be any reporting improvements in V69?  Ability to filter reports from the front end by a queue manager?

[Vodia PBX]

On 6/7/2023 at 1:46 AM, RichardDCG said:

Will there be any reporting improvements in V69?  Ability to filter reports from the front end by a queue manager?

We'll do the release notes for the 69.0.6 release. The gap between 69.0.4 and 69.0.6 will be shorter than between 69.0.2 and 69.0.4. 

[RichardDCG]

and the wallboard on the Windows app?  And more reporting options for queue managers?  V69 is still being pushed even when there is still a lot to be done to be production ready.

[Vodia PBX]

We are trying to get updated MacOS and Windows apps into the stores—but it takes longer than expected.

[Brett Davey]

One of the regular pieces of feedback we are receiving when people are first testing 69.0.4 is that it looks like a sheet of white paper as compared to 68.0.30.

Is there any ability to at least add a graphic into the centre of the screen to be visually more appealing. This will be the first thing that our customers would comment on after a change to 69.0.4 would be made?

In addition can you please advise when the end user documentation will be updated for the 69.0.4 softphone?

[Vodia PBX]

13 hours ago, Brett Davey said:

One of the regular pieces of feedback we are receiving when people are first testing 69.0.4 is that it looks like a sheet of white paper as compared to 68.0.30.

Is there any ability to at least add a graphic into the centre of the screen to be visually more appealing. This will be the first thing that our customers would comment on after a change to 69.0.4 would be made?

This is a very good point. We do have the plan to fill up the Home Screen with gadgets over time, but that has not happened yet and it indeed looks empty. This would explain why people have the feeling it is not finished. We had the same problem with the chat screen, where we put a background wallpaper like most chat tools do today anyway. As a quick-fix, we'll use that same background also on the Home Screen. Putting something like the welcome screen image there IMHO would be too heavy. Putting something there like the call history is helping only when the user has started using the user front end, which might be too late for the first impression. 

13 hours ago, Brett Davey said:

In addition can you please advise when the end user documentation will be updated for the 69.0.4 softphone?

We have started working on that.

[RichardDCG]

11 hours ago, Vodia PBX said:

One of the regular pieces of feedback we are receiving when people are first testing 69.0.4 is that it looks like a sheet of white paper as compared to 68.0.30.

if you have a lot of extensions and park bays, you need to minimise the extensions to easily use the parking.  It's easier to drag/drop to park if they are in the middle.

[Brett Davey]

On 6/22/2023 at 10:24 AM, RichardDCG said:

if you have a lot of extensions and park bays, you need to minimise the extensions to easily use the parking.  It's easier to drag/drop to park if they are in the middle.

I completely agree with this as well

[Vodia PBX]

12 hours ago, Brett Davey said:

I completely agree with this as well

The layout of extensions and other account types need indeed to be revisited. E.g. we could add another attribute to the groups that would tell the front end to put a specific group into the middle section of the screen. 

[Matevz]

Hi There

just my little input on the app as well, not sure if it happens on old version, but after sleep resume or long inactivity app opens completely blank. The only way to solve this is to quit the app and restart it.

reported by other clients as well -not sure if there is fix for this.

I think it is really important if you put more time into getting this app sorted as more and more of clients moved away from old school deskphones to softclients.

out of all great features Vodia provides, this is main reason for us to not scaling up and moving more existing customers over.

 

any updates on headset support (USB - HID)?

 

thank you

Edited August 8, 2023 by Matevz

[RichardDCG]

15 hours ago, Matevz said:

I think it is really important if you put more time into getting this app sorted as more and more of clients moved away from old school deskphones to softclients.

this.  Clients don't care about technicality, they care about what it looks like and how easy it is to use.  Drag and Drop is nice ... but if you need to minimise something first and scroll down before you can drag and drop they wont like it... 

[PeterG]

I guess instead of developing and fixing clunky client, Vodia could buy third party softclient SDK like acrobits or similar.

That way they will get well designed up to date working client and just work on getting some pbx functionality into it

Lot of vendors do it

[Vodia PBX]

Some of our partners are using Acrobits, and we have no issue with it. However it's hard to implement features like uploading profile images through the standard SIP protocol.

[D Ellis]

For me maybe even have the phone dialer screen in the middle as fault, with maybe some other widgets. Re Acrobits, shame we can get an easy way to provision on Vodia. Best of both worlds until this becomes mature.

[Matevz]

I've just got our office PBX changed to Vodia - latest version so we can fully test this version before getting our production one for clients rolled over, but having endless issues:
- Random name issues, when calling out it will show random name or number depends on who you had a chat or call to before and underneath actual number you are calling
- app will after sleep resume appear blank - not loading, need to restart it daily (this was issue with older version as well)
- had random extension busy issues, I was available, but my coworkers tried to call me and was showing as busy
- on call, but there is no active call on right side - so cannot control it or know if I am on call, nothing showing on top or middle as well
- History and chat tab sometimes showing blank or shows notifications, but there is nothing there
- Dark mode on windows - all buttons are almost invisible
- when call is answered on 2 extensions, whoever lost the call - call still shows active, but it is not
- calls to ringgroup ringing my computer, but not showing in softclient -so cannot pick it up

almost to the part to revert back to older version as it is really buggy...

[RichardDCG]

On 7/3/2023 at 11:45 PM, Vodia PBX said:

The layout of extensions and other account types need indeed to be revisited. E.g. we could add another attribute to the groups that would tell the front end to put a specific group into the middle section of the screen. 

Is this achievable? 

[Scott1234]

I decided to finally start testing 69 on 69.1

Am I meant to be able to drag / drop calls into park ? in the web interface. 

[Vodia PBX]

Yes you can drag the call across the page into an orbit. If that's too far, you can also just use the pop-up and enter the park orbit number there and transfer the call into the park orbit that way.

[RichardDCG]

On 7/3/2023 at 11:45 PM, Vodia PBX said:

The layout of extensions and other account types need indeed to be revisited. E.g. we could add another attribute to the groups that would tell the front end to put a specific group into the middle section of the screen. 

If you have a lot of extensions the park bays get lost and you need to scroll to use them.  Is it possible to get park bays and perhaps conference rooms, service flags etc into the middle?

[Vodia PBX]

14 hours ago, RichardDCG said:

If you have a lot of extensions the park bays get lost and you need to scroll to use them.  Is it possible to get park bays and perhaps conference rooms, service flags etc into the middle?

Yes, and some partners have modified the user front end already. But we want to offer a better solution once the functionality dust has settled a little where the user can arrange the screen as needed.

[Brett Davey]

Could you please provide us with a timeline if possible on the customiseable front end. This is one of the major areas holding us back from using v69.

[Vodia PBX]

There are currently still many changes happening in the user front end 69. The timeline is that we keep working on all sorts of features; however with the HTML element encapsulation there is some safety in making changes as long as they stay within those custom elements.

The safest way to make changes right now is to work on the home screen (which is pretty empty anyway). There you have some inviting empty real estate that users will see after they log in.