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69.2: place the call on HOLD on windows app and we can not hear or speak anymore


duchotlineit

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  • 4 weeks later...

Has this question been answered? That is a pretty major bug if it hasn't. Some of us are hesitant to upgrade our production systems. Scrolling to release notes it seems that there were a lot of changes from version 68. As much as we would like to implement some of the features it is hard to decide is it worth and what will break with an upgrade! Can someone share their experience upgrading from 68 to 69.2 on a hosted server with about 100 tenents please?

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19 hours ago, djanjic said:

Can someone share their experience upgrading from 68 to 69.2 on a hosted server with about 100 tenents please?

If you use queues then beware the cost increase for agent licenses, they are required for using queues.

There are also cosmetic changes in the Windows app. that take some getting used to, if your tenants have a lot of extensions and you also use park keys then you need to scroll to use them , they are no longer in the middle section.

But having said that there are some good additions (that would be good in V68) - manage service flags within the Windows app., manage call recordings by extension permissions.  But not enough to make the change yet...

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  • 4 weeks later...
  • 4 weeks later...

Did you try 69.2.4? 

Also we have seen that certain SIP trunks don't handle the changing of the SSRC in RTP very well. If the problem occurs only when talking to a SIP trunk and not when talking to an extension, this might be the problem. In that case the allow_ssrc_change needs to be set to false for the SIP trunk.

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  • 2 months later...

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