Friedom-Tech Posted July 6, 2009 Report Share Posted July 6, 2009 Hi; i have a hosted system running latest version of pbx software with full call recording enabled but for some reason some of the calls are not showing up in the call recording folder...it seems to be random...but both the calls were long calls...is there maybe a limit on the length of a recorded call? they were both incoming calls. FYI on one of the calls that were missing the CEO says he was listening in to part of the call and was able to hear the audio. pls advise asap Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 7, 2009 Report Share Posted July 7, 2009 i have a hosted system running latest version of pbx software with full call recording enabled but for some reason some of the calls are not showing up in the call recording folder...it seems to be random...but both the calls were long calls...is there maybe a limit on the length of a recorded call? they were both incoming calls. FYI on one of the calls that were missing the CEO says he was listening in to part of the call and was able to hear the audio. pls advise asap There is a setting called "Maximum Duration of Call Recording". Check if it is set to something reasonable. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted July 7, 2009 Author Report Share Posted July 7, 2009 There is a setting called "Maximum Duration of Call Recording". Check if it is set to something reasonable. thank you for your response but i already checked that and it says 3600 but both calls were less than 60 minutes... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 8, 2009 Report Share Posted July 8, 2009 thank you for your response but i already checked that and it says 3600 but both calls were less than 60 minutes... If the code for turning the recording off simple? For example, if the code is "*" then it could happen that the recording gets turned off accidentially. I assume that we don't have a problem with file system full here. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted July 8, 2009 Author Report Share Posted July 8, 2009 If the code for turning the recording off simple? For example, if the code is "*" then it could happen that the recording gets turned off accidentially. I assume that we don't have a problem with file system full here. There is no set key for turning off recording and i have almost 100gb of space on the drive in question... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 8, 2009 Report Share Posted July 8, 2009 There is no set key for turning off recording and i have almost 100gb of space on the drive in question... I would say we can rule out file system space limitations... Any more clue what makes the difference between a regular call and a call not being recorded? The size? Can we exclude that someone accidentially (or intentionally!) removed the file? Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted July 9, 2009 Author Report Share Posted July 9, 2009 I would say we can rule out file system space limitations... Any more clue what makes the difference between a regular call and a call not being recorded? The size? Can we exclude that someone accidentally (or intentionally!) removed the file? so far it seems to be mainly ONE extension that recording is not working right....all the settings seem fine...what else could be causing this? Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted July 9, 2009 Author Report Share Posted July 9, 2009 so far it seems to be mainly ONE extension that recording is not working right....all the settings seem fine...what else could be causing this? OK I FIGURED OUT THE PROBLEM! the system is only recording OUTGOING CALLS...NO inbound calls are being recorded! why is that?? and how do i fix it? please advise asap! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 9, 2009 Report Share Posted July 9, 2009 OK I FIGURED OUT THE PROBLEM! the system is only recording OUTGOING CALLS...NO inbound calls are being recorded! why is that?? and how do i fix it? please advise asap! Okay, that is pretty systematic What flags did you set up for recording? Remeber that you can overrride the domain settings per extension. BTW what version? Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted July 9, 2009 Author Report Share Posted July 9, 2009 Okay, that is pretty systematic What flags did you set up for recording? Remeber that you can overrride the domain settings per extension. BTW what version? Version .3177 i have recording setup for everything to be on and all extensions are set to default or on! Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 9, 2009 Report Share Posted July 9, 2009 Version .3177 i have recording setup for everything to be on and all extensions are set to default or on! There were some issues on .3177 in the recording area. In 3.4 release (already in the download page), mostly they have been fixed. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted July 9, 2009 Author Report Share Posted July 9, 2009 There were some issues on .3177 in the recording area. In 3.4 release (already in the download page), mostly they have been fixed. went to pbxnsip.com/software but dont see it Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted July 9, 2009 Author Report Share Posted July 9, 2009 went to pbxnsip.com/software but dont see it found it thank you Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted November 12, 2009 Author Report Share Posted November 12, 2009 found it thank you Hi, i have the following scenario where recordings were missing. version 3.4.3201 1) Call comes in and there is no record of the call (incidentally the user TRIED to transfer to someone else but person did not pick up) 2) Call comes in to extension 6003 the user transfers the call to extension 6025...the only recording we can find is 6003 calling 6025 to let him know he has mr smith on the line but once he transfers the call through to 6025 the recording stops....i have ALL CALLS set to record...why is it not recording/ Quote Link to comment Share on other sites More sharing options...
hosted Posted February 1, 2010 Report Share Posted February 1, 2010 2) Call comes in to extension 6003 the user transfers the call to extension 6025...the only recording we can find is 6003 calling 6025 to let him know he has mr smith on the line but once he transfers the call through to 6025 the recording stops....i have ALL CALLS set to record...why is it not recording. any work around? I got an upset customer over this. Quote Link to comment Share on other sites More sharing options...
Friedom-Tech Posted February 4, 2010 Author Report Share Posted February 4, 2010 any work around? I got an upset customer over this. No this is a real problem i was onsite but the client today and he is terribly upset...i quote "it shows a lack of professionalism on the vendors part when they sell an add on that doesn't work and then give no support for it" i had no response. PLEASE can we get a fix.... Quote Link to comment Share on other sites More sharing options...
mattlandis Posted February 4, 2010 Report Share Posted February 4, 2010 Hey guys, just a little bit more input. I was setting up recording today and generally liked how it worked. The senario (different from the nonworking one above--by my senario works) I have only one extension recording calls. (new consultant) If I call from external number--> pstn ---> pbxnsip ---> ext 101 then transfer to ext. 174 (which is recording calls) it records the call fine. So it seems that it only doesn't record on transfer if all calls/ext's are recording? Just some input guys. Matt Quote Link to comment Share on other sites More sharing options...
rolandceleste Posted February 11, 2010 Report Share Posted February 11, 2010 No this is a real problem i was onsite but the client today and he is terribly upset...i quote "it shows a lack of professionalism on the vendors part when they sell an add on that doesn't work and then give no support for it" i had no response. PLEASE can we get a fix.... I have the same problem on this feature. Inbound calls didn't record at all. Is there a work around for this? Paging to PBXNSIP support. Please answer us on the said problem. Its been 5 months now and still were not getting any answer on this for the version 3.3.1.3177.. :-( Quote Link to comment Share on other sites More sharing options...
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