shopcomputer Posted January 26, 2010 Report Share Posted January 26, 2010 I have a client that wants me to create them a screen pop pulling customer information from their industry specific CRM application, based on the caller ID. Where do I get started, anyone? I can easily pull the info from their CRM, as it is SQL based, how do I get the PBX to send the caller ID when the call comes in? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 26, 2010 Report Share Posted January 26, 2010 Well that's a long story... IMHO SOAP is not the best way to do it, maybe a quick & dirty way to get started. But you better take a look at CSTA. This will make sure the interface will not change later, as CSTA is pretty well defined and documented. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted January 26, 2010 Author Report Share Posted January 26, 2010 Well that's a long story... IMHO SOAP is not the best way to do it, maybe a quick & dirty way to get started. But you better take a look at CSTA. This will make sure the interface will not change later, as CSTA is pretty well defined and documented. The CSTA http://www.pbxnsipsupport.com/index.php?_m...kbarticleid=385 only can place calls, this client is looking at receiving calls, can TAPI be detect incoming calls or a complete soft phone is needed? Quote Link to comment Share on other sites More sharing options...
hosted Posted January 27, 2010 Report Share Posted January 27, 2010 use the snom phone to call a URL.. very easy. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted January 27, 2010 Author Report Share Posted January 27, 2010 use the snom phone to call a URL.. very easy. Meaning, set the snom phone to send the CID as an action URL when an incoming call comes in? Quote Link to comment Share on other sites More sharing options...
VOP Posted February 3, 2010 Report Share Posted February 3, 2010 I have a client that wants me to create them a screen pop pulling customer information from their industry specific CRM application, based on the caller ID. Where do I get started, anyone? I can easily pull the info from their CRM, as it is SQL based, how do I get the PBX to send the caller ID when the call comes in? If your customer CRM has a web interface, we offer a softphone with a built-in web browser that can load/display CRM records based on the caller ID. Combined with the callto URL link support, call agents can manage customers incoming/outgoing calls from a single application. Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted February 3, 2010 Author Report Share Posted February 3, 2010 If your customer CRM has a web interface, we offer a softphone with a built-in web browser that can load/display CRM records based on the caller ID. Combined with the callto URL link support, call agents can manage customers incoming/outgoing calls from a single application. Their CRM is web based, however it only runs using Internet Explorer. Quote Link to comment Share on other sites More sharing options...
VOP Posted February 3, 2010 Report Share Posted February 3, 2010 Their CRM is web based, however it only runs using Internet Explorer. Our application built-in web browser is IE Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted February 3, 2010 Author Report Share Posted February 3, 2010 Our application built-in web browser is IE Please contact me, so we can demo it and see if it does the job. Quote Link to comment Share on other sites More sharing options...
hosted Posted February 4, 2010 Report Share Posted February 4, 2010 fantastic app. 4 stars! if you could integrate park (prefix codes or something) I would give it 4.5 more eye candy GUI would make it 5.0 Quote Link to comment Share on other sites More sharing options...
VOP Posted February 5, 2010 Report Share Posted February 5, 2010 fantastic app. 4 stars! if you could integrate park (prefix codes or something) I would give it 4.5 more eye candy GUI would make it 5.0 Thanks ! Regarding call parking unfortunately PBXnSIP offers parking orbits which is not a very good idea because: 1. When you want to park a call you need to dial *85, but in the case you have several calls you can't select which call will be parked. Our application is meant to handle multiple concurent calls, and we need to be able to select which call we want to park. 2. When you require presence (call monitoring) for the extension you also get the the parked calls. Our application is meant to have the real status of the extension, but for example when someone parks a call, hangs up and becomes available you will still see him as busy in communication with the parked call which is wrong. We already asked them to implement dedicated parking extensions like Asterisk, 3CX and others that have these advantages: 1. You make a blind transfer of a call to it. (if there is already a call the transfer is refused) 2. When you call the extension, you get the parked call and the extension is freed. (if there is no parked call, the call is refused) 3. It has its own presence. We fully support parking extensions. It is possible to mimic a parking extension with PBXnSIP conference extension but unfortunately it has a conference-type welcome message, it can not be limited to one participant, and calling it doesn't free the extension as it should do for parking rooms. Now to try to get the last star, we did our best to give an intuitive UI that is completely customizable (you can move every windows around and create your own workspace) with the same skins that the Microsoft Office 2007 suite (blue, silver, black) and the Media Player to better integrates with the user environment. Video showing the user interface But we will keep improving to reach the 5/5 Quote Link to comment Share on other sites More sharing options...
gotvoip Posted February 17, 2010 Report Share Posted February 17, 2010 check out www.estos.de V4.0 should work with them and it should help. ` Quote Link to comment Share on other sites More sharing options...
mskenderian Posted January 9, 2023 Report Share Posted January 9, 2023 Is this idea dead? I have two customer, one in the dental and another in pharmacy. They both want me to integrate call pop when the call is answered by the agent. I checked out the web socket via the web gui, it shows when the user gets a call. But if the user answers the call via the desk phone. We don’t get notification that it has been answered. is this something we can add? Or is there a method that I don’t know about? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 9, 2023 Report Share Posted January 9, 2023 In version 69, we have a framework for this, see https://doc.vodia.com/docs/integrations-framework. Even if they have their own CRM system, this should be able to address this properly. Quote Link to comment Share on other sites More sharing options...
mskenderian Posted January 10, 2023 Report Share Posted January 10, 2023 Is this working now? Can we test? what is the url for the testable version? so where would I put these triggers? like onCallAnswered()? Can it be global or just tenant triggers. I hope they are camelCase. Quote Link to comment Share on other sites More sharing options...
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