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Conference room problem v4.5


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2011-4.5.0.1016 Alpha Monocerotids (Win64)

 

I set up an ad-hoc conference room.

 

From outside the network, using auto attendant, etc. it work great, internal users however can not join the conference, if they try calling 501, (the conference account number) the phone says connected, on the PBX it shows a new call connected to 501, however it does not join the conference call and they do not get any conference prompts or get joined to the conference.

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Looks like you are using snom720/8.7.2.9. We had seen some audio issues with that version in different cases. There is an update available.

 

http://downloads.snom.com/tmp/QA/snom720-8.7.3.2-SIP-r.bin

http://downloads.snom.com/tmp/QA/snom760-8.7.3.2-SIP-r.bin

 

Other option is to use an non-7xx phone (maybe a snom-8xx or snom-3xx) phone and perform the same test.

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Looks like you are using snom720/8.7.2.9. We had seen some audio issues with that version in different cases. There is an update available.

 

http://downloads.snom.com/tmp/QA/snom720-8.7.3.2-SIP-r.bin

http://downloads.snom.com/tmp/QA/snom760-8.7.3.2-SIP-r.bin

 

Other option is to use an non-7xx phone (maybe a snom-8xx or snom-3xx) phone and perform the same test.

Good observasion, it is working on the 300 and m9. The 720 is not taking this update we get no snom fw.update error: 98

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Nice! Maybe phone has some issue downloading the file from that link. But here is what you can do

 


  1.  
  2. Manually download the file.
  3. Create a 'tftp' folder under the PBX working directory & copy the downloaded file to this folder.
  4. Login to the PBX web interface & navigate to "Settings->PnP" Page
  5. Set "Firmware for snom 720:" to snom720-8.7.3.2-SIP-r.bin (without any path. Just the file name)
  6. Hit Save
  7. Reboot the phone.

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Can you please check if the menu button works with this firmware version on your 720 phones, after the firmware upgrade the menu button stopped working, I logged in to the phone it looks like the auto-provisioning set it correctly to http://192.168.16.10:80/snom/menu.xml?auth=basic

I set the phones logging to 0, this is what it shows

26/1/2012 15:20:34 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state deleted(8)

26/1/2012 15:20:34 [DEBUG2] PHN: WEBCLIENT: 1945/41804 deleted

26/1/2012 15:20:34 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connecting(4)

26/1/2012 15:20:34 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connected(5)

26/1/2012 15:20:35 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:35 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state disconnected(7)

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: socket:1946 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state deleted(8)

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: 1946/52132 deleted

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connecting(4)

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connected(5)

26/1/2012 15:20:35 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:35 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state disconnected(7)

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: socket:1947 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state deleted(8)

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: 1947/39898 deleted

26/1/2012 15:20:35 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state connecting(4)

26/1/2012 15:20:35 [DEBUG2] PHN: TMR: 'soundcard_handler.cpp (222): [void monitor_timer_cb(void*, void*)]' 0x38e76c

26/1/2012 15:20:35 [DEBUG2] PHN: send lldp advertisment

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state disconnected(7)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: socket:1948 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state deleted(8)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: 1948/55397 deleted

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state connecting(4)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state connected(5)

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x425548: state disconnected(7)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: socket:1949 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x425548: state deleted(8)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: 1949/41913 deleted

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state connecting(4)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state connected(5)

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state disconnected(7)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: socket:1950 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state deleted(8)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: 1950/47738 deleted

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x425548: state connecting(4)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x425548: state connected(5)

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:36 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state disconnected(7)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: socket:1951 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state deleted(8)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: 1951/49247 deleted

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connecting(4)

26/1/2012 15:20:36 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connected(5)

26/1/2012 15:20:36 [iNFO ] PHN: WEB: Request 1933/638/0: GET /log.htm HTTP/1.1

26/1/2012 15:20:36 [iNFO ] PHN: WEB: 1933 Basic authentication.

26/1/2012 15:20:37 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state connected(5)

26/1/2012 15:20:37 [DEBUG2] PHN: TMR: 'switch_device_ethtool.cpp (131): [static void SwitchDeviceEthtool::EthernetStatusCallback(void*, void*)]' 0x3ce944

26/1/2012 15:20:37 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:37 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:37 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state disconnected(7)

26/1/2012 15:20:37 [DEBUG2] PHN: WEBCLIENT: socket:1953 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:37 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state deleted(8)

26/1/2012 15:20:37 [DEBUG2] PHN: WEBCLIENT: 1953/57095 deleted

26/1/2012 15:20:37 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connecting(4)

26/1/2012 15:20:37 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connected(5)

26/1/2012 15:20:38 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:38 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state disconnected(7)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: socket:1954 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state deleted(8)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: 1954/54018 deleted

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state connecting(4)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state connected(5)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state connected(5)

26/1/2012 15:20:38 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:38 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x425548: state disconnected(7)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: socket:1955 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x425548: state deleted(8)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: 1955/39720 deleted

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state connecting(4)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state connected(5)

26/1/2012 15:20:38 [DEBUG2] PHN: TMR: 'soundcard_handler.cpp (222): [void monitor_timer_cb(void*, void*)]' 0x38e76c

26/1/2012 15:20:38 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:38 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state disconnected(7)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: socket:1956 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state deleted(8)

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: 1956/40030 deleted

26/1/2012 15:20:38 [DEBUG2] PHN: WEBCLIENT: Socket 0x425548: state connecting(4)

26/1/2012 15:20:39 [FATAL ] PHN: LLDP: No Voice Application Type TLV packet found!

26/1/2012 15:20:39 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:39 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state disconnected(7)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: socket:1935 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state deleted(8)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: 1935/35121 deleted

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connecting(4)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connected(5)

26/1/2012 15:20:39 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:39 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state disconnected(7)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: socket:1957 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state deleted(8)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: 1957/37795 deleted

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state connecting(4)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state connected(5)

26/1/2012 15:20:39 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:39 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state disconnected(7)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: socket:1958 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state deleted(8)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: 1958/33582 deleted

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connecting(4)

26/1/2012 15:20:39 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connected(5)

26/1/2012 15:20:40 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:40 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state disconnected(7)

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: socket:1952 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state deleted(8)

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: 1952/53949 deleted

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state connecting(4)

26/1/2012 15:20:40 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:40 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state disconnected(7)

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: socket:1959 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state deleted(8)

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: 1959/54167 deleted

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state connecting(4)

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state connected(5)

26/1/2012 15:20:40 [DEBUG2] PHN: WEBCLIENT: Socket 0x4416f8: state connected(5)

26/1/2012 15:20:41 [DEBUG2] PHN: TMR: 'media_ipc.cpp (845): [void MediaIpc::startKeepAliveTimer()]' 0x38f2e4

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x39ef60: state connected(5)

26/1/2012 15:20:41 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:41 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state disconnected(7)

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: socket:1961 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state deleted(8)

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: 1961/39399 deleted

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x449f38: state connecting(4)

26/1/2012 15:20:41 [DEBUG2] PHN: TMR: 'soundcard_handler.cpp (222): [void monitor_timer_cb(void*, void*)]' 0x38e76c

26/1/2012 15:20:41 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:41 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state disconnected(7)

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: socket:1962 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state deleted(8)

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: 1962/53447 deleted

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connecting(4)

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connected(5)

26/1/2012 15:20:41 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:41 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state disconnected(7)

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: socket:1963 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state deleted(8)

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: 1963/44476 deleted

26/1/2012 15:20:41 [DEBUG2] PHN: WEBCLIENT: Socket 0x446cb0: state connecting(4)

26/1/2012 15:20:42 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:42 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state disconnected(7)

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: socket:1965 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state deleted(8)

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: 1965/51534 deleted

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connecting(4)

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state connected(5)

26/1/2012 15:20:42 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:42 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x4416f8: state disconnected(7)

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: socket:1942 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x4416f8: state deleted(8)

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: 1942/55700 deleted

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state connecting(4)

26/1/2012 15:20:42 [DEBUG2] PHN: WEBCLIENT: Socket 0x456de8: state connected(5)

26/1/2012 15:20:42 [DEBUG2] PHN: TMR: 'switch_device_ethtool.cpp (131): [static void SwitchDeviceEthtool::EthernetStatusCallback(void*, void*)]' 0x3ce944

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x426490: state connected(5)

26/1/2012 15:20:43 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:43 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x39ef60: state disconnected(7)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: socket:1943 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x39ef60: state deleted(8)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: 1943/48083 deleted

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x4416f8: state connecting(4)

26/1/2012 15:20:43 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:43 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state disconnected(7)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: socket:1967 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state deleted(8)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: 1967/45985 deleted

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x39ef60: state connecting(4)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x39ef60: state connected(5)

26/1/2012 15:20:43 [NOTICE] PHN: webclient::handle_challenge: http server is asking for credentials!

26/1/2012 15:20:43 [NOTICE] PHN: webclient::handle_challenge: resending request !

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state disconnected(7)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: socket:1969 conn_id:0 disconnected tcp:192.168.16.10:80

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x4434f0: state deleted(8)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: 1969/40748 deleted

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connecting(4)

26/1/2012 15:20:43 [DEBUG2] PHN: WEBCLIENT: Socket 0x44d720: state connected(5)

26/1/2012 15:20:44 [iNFO ] PHN: WEB: Request 1933/759/0: POST /log.htm HTTP/1.1

26/1/2012 15:20:44 [iNFO ] PHN: WEB: 1933 Basic authentication.

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Hello,

 

You are right, there is a menu issue with version 8.7.3.2, and also a problem on provisioning, our development team is currently working on it.

Anyway, we tested your initial problem with 8.7.2.9 and with 8.7.3.2 and could not reproduce any issue, which leads me to believe this is not a version problem. So if you could please go back to version 8.7.2.9 (download from here: http://provisioning.snom.com/download/fw/snom720-8.7.2.9-SIP-r.bin), and then make some extra debugging to help us find the problem:

 

- are you using a Scheduled Conference or Ad-hoc conference?

- please make the logs again but enable all logs, and set everything as explained here: http://wiki.snomone.com/index.php?title=Snom_ONE_log

- make the log for the working case (call to conference 501 from external)

- make the log for the non-working case (call to conference 501 from internal)

- please also deactivate TLS (steps here: http://wiki.snomone.com/index.php?title=How_to_deactivate_TLS), then make a PCAP Trace on the snom ONE server, following these instructions: http://wiki.snom.com/FAQ/How_can_I_capture_packets_on_a_computer

 

If you prefer to send these logs to us instead of posting them in the forum, please open a Support Ticket in our ticket system https://support.snom.com .

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Hello,

 

You are right, there is a menu issue with version 8.7.3.2, and also a problem on provisioning, our development team is currently working on it.

Anyway, we tested your initial problem with 8.7.2.9 and with 8.7.3.2 and could not reproduce any issue, which leads me to believe this is not a version problem. So if you could please go back to version 8.7.2.9 (download from here: http://provisioning.snom.com/download/fw/snom720-8.7.2.9-SIP-r.bin), and then make some extra debugging to help us find the problem:

 

- are you using a Scheduled Conference or Ad-hoc conference?

- please make the logs again but enable all logs, and set everything as explained here: http://wiki.snomone.com/index.php?title=Snom_ONE_log

- make the log for the working case (call to conference 501 from external)

- make the log for the non-working case (call to conference 501 from internal)

- please also deactivate TLS (steps here: http://wiki.snomone.com/index.php?title=How_to_deactivate_TLS), then make a PCAP Trace on the snom ONE server, following these instructions: http://wiki.snom.com/FAQ/How_can_I_capture_packets_on_a_computer

 

If you prefer to send these logs to us instead of posting them in the forum, please open a Support Ticket in our ticket system https://support.snom.com .

 

Yes, we had some provisioning issues too, we needed to manually put in the provisioning server url.

The conference room issue, is definetly related to the 8.7.2.9 firmware as PBXNSIP suggested, as you can see from the logs above, we confirmed it with several phones all started working as soon as we upgraded. I will ask client if I can downgrade and provide phone logs, as logs above are from the PBX.

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Oh, sorry I didn't understand that. In this case there is no need for any logs, your solution is to upgrade. The only problem is that version 8.7.3.2 still has these provisioning/menu bugs. We also built 8.7.3.3 last week, but I just tested it and the provisioning/menu bug is still there. So I suggest you wait a few days, and as soon as we fix this I can give you a test version with the fix.

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  • 2 weeks later...

I have the same issue with SNOM 720 ver 8.7.2.9. If you dial into the conference e.g 71 what appears to be happening is that SNOM One does not play the welcome message. If you start to key in the password 000000 then after the 5th zero you get a message saying the password is incorrect. If you then type six zeros you enter the conference. If there is already an external call on the conference with a least one person, if you then call from the internal extension you can get a welcome message. (Having an external caller appears to improve the situation. ie. you get a welcome message but it is not guaranteed)

 

Here is a extract of the log when no welcome message is heard (and the conference has no exising participants):

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec pcmu/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec pcma/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec g722/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec g726-32/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec gsm/8000 to available list

[9] 2012/02/06 21:31:15: "update_codecs for a246304fb301-krfb4lhsb5bw: codec_preference size 6, available codecs size 6"

[6] 2012/02/06 21:31:15: Codec pcmu/8000 is chosen for call id a246304fb301-krfb4lhsb5bw

[9] 2012/02/06 21:31:15: Resolve 8590: aaaa udp 192.168.1.34 33891

[9] 2012/02/06 21:31:15: Resolve 8590: a udp 192.168.1.34 33891

[9] 2012/02/06 21:31:15: Resolve 8590: udp 192.168.1.34 33891

[6] 2012/02/06 21:31:15: Codec pcmu/8000 is chosen for call id a246304fb301-krfb4lhsb5bw

[7] 2012/02/06 21:31:15: Received RFC4733 DTMF on codec 101

[6] 2012/02/06 21:31:15: Received DTMF 1

[8] 2012/02/06 21:31:15: call port 125: state code from 200 to 200

 

** At this point I hung up the line

[9] 2012/02/06 21:31:34: Resolve 8591: aaaa udp 192.168.1.34 33891

[9] 2012/02/06 21:31:34: Resolve 8591: a udp 192.168.1.34 33891

[9] 2012/02/06 21:31:34: Resolve 8591: udp 192.168.1.34 33891

[8] 2012/02/06 21:31:34: "Remove leg 632: call port 125, SIP call id a246304fb301-krfb4lhsb5bw"

[8] 2012/02/06 21:31:34: "Clearing call port 125, SIP call id a246304fb301-krfb4lhsb5bw"

[8] 2012/02/06 21:31:34: Hangup: Call 125 not found

 

And an extract of the log when there is already at least one external another caller is already in conference:

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec pcmu/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec pcma/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec g722/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec g726-32/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec gsm/8000 to available list

[9] 2012/02/06 21:33:03: "update_codecs for 0d47304f1240-b4xbuxmb992l: codec_preference size 6, available codecs size 6"

[6] 2012/02/06 21:33:03: Codec pcmu/8000 is chosen for call id 0d47304f1240-b4xbuxmb992l

[9] 2012/02/06 21:33:03: Resolve 8602: aaaa udp 192.168.1.34 33891

[9] 2012/02/06 21:33:03: Resolve 8602: a udp 192.168.1.34 33891

[9] 2012/02/06 21:33:03: Resolve 8602: udp 192.168.1.34 33891

[6] 2012/02/06 21:33:03: Codec pcmu/8000 is chosen for call id 0d47304f1240-b4xbuxmb992l

[8] 2012/02/06 21:33:04: call port 126: state code from 200 to 200

[8] 2012/02/06 21:33:04: Play audio_en/co_welcome_conference.wav

[8] 2012/02/06 21:33:04: call port 127: state code from 200 to 200

[8] 2012/02/06 21:33:06: Play audio_en/co_enter_pin.wav

[8] 2012/02/06 21:33:06: call port 127: state code from 200 to 200

[7] 2012/02/06 21:33:10: Received RFC4733 DTMF on codec 101

[6] 2012/02/06 21:33:10: Received DTMF 0

[8] 2012/02/06 21:33:10: call port 127: state code from 200 to 200

[6] 2012/02/06 21:33:10: Received DTMF 0

[6] 2012/02/06 21:33:11: Last message repeated 5 times

[8] 2012/02/06 21:33:11: Play audio_en/co_right_pin.wav

[8] 2012/02/06 21:33:11: call port 127: state code from 200 to 200

[8] 2012/02/06 21:33:12: Play audio_en/co_there_is.wav[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec pcmu/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec pcma/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec g722/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec g726-32/8000 to available list

[9] 2012/02/06 21:33:03: update_codecs for 0d47304f1240-b4xbuxmb992l: adding codec gsm/8000 to available list

[9] 2012/02/06 21:33:03: "update_codecs for 0d47304f1240-b4xbuxmb992l: codec_preference size 6, available codecs size 6"

[6] 2012/02/06 21:33:03: Codec pcmu/8000 is chosen for call id 0d47304f1240-b4xbuxmb992l

[9] 2012/02/06 21:33:03: Resolve 8602: aaaa udp 192.168.1.34 33891

[9] 2012/02/06 21:33:03: Resolve 8602: a udp 192.168.1.34 33891

[9] 2012/02/06 21:33:03: Resolve 8602: udp 192.168.1.34 33891

[6] 2012/02/06 21:33:03: Codec pcmu/8000 is chosen for call id 0d47304f1240-b4xbuxmb992l

[8] 2012/02/06 21:33:04: call port 126: state code from 200 to 200

[8] 2012/02/06 21:33:04: Play audio_en/co_welcome_conference.wav

[8] 2012/02/06 21:33:04: call port 127: state code from 200 to 200

[8] 2012/02/06 21:33:06: Play audio_en/co_enter_pin.wav

[8] 2012/02/06 21:33:06: call port 127: state code from 200 to 200

[7] 2012/02/06 21:33:10: Received RFC4733 DTMF on codec 101

[6] 2012/02/06 21:33:10: Received DTMF 0

[8] 2012/02/06 21:33:10: call port 127: state code from 200 to 200

[6] 2012/02/06 21:33:10: Received DTMF 0

[6] 2012/02/06 21:33:11: Last message repeated 5 times

[8] 2012/02/06 21:33:11: Play audio_en/co_right_pin.wav

[8] 2012/02/06 21:33:11: call port 127: state code from 200 to 200

[8] 2012/02/06 21:33:12: Play audio_en/co_there_is.wav

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To add to my previous post I have just noticed the cause of the problem (see log below). When you dial 71, and extra one is being interpreted by the phone

although is it not being pressed. I have only pressed 71 tick. This is stopping the welcome message because if you being to key the passcode the welcome message is stopped. This explains why it requires a further 5 digits (see above) for the passcode. This does not happen on an external call as it is routed directly to the extension (71)

 

Here is a extract of the log when no welcome message is heard (and the conference has no exising participants):

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec pcmu/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec pcma/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec g722/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec g726-32/8000 to available list

[9] 2012/02/06 21:31:15: update_codecs for a246304fb301-krfb4lhsb5bw: adding codec gsm/8000 to available list

[9] 2012/02/06 21:31:15: "update_codecs for a246304fb301-krfb4lhsb5bw: codec_preference size 6, available codecs size 6"

[6] 2012/02/06 21:31:15: Codec pcmu/8000 is chosen for call id a246304fb301-krfb4lhsb5bw

[9] 2012/02/06 21:31:15: Resolve 8590: aaaa udp 192.168.1.34 33891

[9] 2012/02/06 21:31:15: Resolve 8590: a udp 192.168.1.34 33891

[9] 2012/02/06 21:31:15: Resolve 8590: udp 192.168.1.34 33891

[6] 2012/02/06 21:31:15: Codec pcmu/8000 is chosen for call id a246304fb301-krfb4lhsb5bw

[7] 2012/02/06 21:31:15: Received RFC4733 DTMF on codec 101

 

*** This DTMF tone is appearing but has not been pressed.

[6] 2012/02/06 21:31:15: Received DTMF 1

 

[8] 2012/02/06 21:31:15: call port 125: state code from 200 to 200

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Menu button and adio are OK, PNP still not right.

1/1/1970 00:01:46 [ALERT ] PHN: Config setup: code: 500, uri: http://127.0.0.1:80/dummy.htm

1/1/1970 00:01:46 [NOTICE] PHN: Fetching FW URL: http://provisioning.snom.com:80/snom720/snom720-firmware.htm

1/1/1970 00:01:46 [NOTICE] PHN: Fetching URL: http://provisioning.snom.com:80/snom720/snom720-firmware.htm

1/1/1970 00:01:46 [NOTICE] PHN: Skipping prio 2 setting server, type pnp, url: ><

1/1/1970 00:01:46 [NOTICE] PHN: Setting server prio 3, type dhcp, url: >192.168.2.10<

1/1/1970 00:01:46 [NOTICE] PHN: Fetching URL: http://192.168.2.10:80/snom720.htm

1/1/1970 00:01:47 [NOTICE] PHN: Update: Fetching FW URL: http://provisioning.snom.com:80/snom720/snom720-firmware.htm done, result 200

1/1/1970 00:01:47 [ALERT ] PHN: Config setup: code: 302, uri: http://192.168.2.10:80/snom720.htm

1/1/1970 00:01:47 [NOTICE] PHN: Fetching URL: http://192.168.2.10:80/snom720-0004137004E1.htm

1/1/1970 00:01:48 [ALERT ] PHN: Config setup: code: 302, uri: http://192.168.2.10:80/snom720-0004137004E1.htm

1/1/1970 00:01:48 [NOTICE] PHN: Fetching URL: http://127.0.0.1:80/dummy.htm

1/1/1970 00:01:48 [ERROR ] PHN: TPL: Socket Error: 19/17/connecting, connect_cb -> No such file or directory (2)

1/1/1970 00:01:48 [NOTICE] PHN: webclient::on_tcp_close conn_id:9

1/1/1970 00:01:48 [ALERT ] PHN: Config setup: code: 500, uri: http://127.0.0.1:80/dummy.htm

1/1/1970 00:01:48 [NOTICE] PHN: Fetching FW URL: http://provisioning.snom.com:80/snom720/snom720-firmware.htm

1/1/1970 00:01:48 [NOTICE] PHN: Fetching URL: http://provisioning.snom.com:80/snom720/snom720-firmware.htm

1/1/1970 00:01:48 [NOTICE] PHN: Skipping prio 4 setting server, type tr69, url: ><

1/1/1970 00:01:48 [CRITIC] PHN: Go to wizzard if all settings have been read.

1/1/1970 00:01:48 [NOTICE] PHN: Using gui lang English at index:5 from: /snom/snomlang/gui_lang_EN.xml

9/2/2012 00:10:57 [NOTICE] PHN: Update: Fetching FW URL: http://provisioning.snom.com:80/snom720/snom720-firmware.htm done, result 200

9/2/2012 00:10:57 [NOTICE] PHN: Settings stored!

9/2/2012 00:11:03 [NOTICE] PHN: Using gui lang English at index:5 from: /snom/snomlang/gui_lang_EN.xml

9/2/2012 00:11:03 [NOTICE] PHN: Settings stored!

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No need for trace, we found the problem. The password problem with http provisioning is now fixed, but now the Plug and Play SUBSCRIBE no longer works. I informed our development team and they are working on it. Until we can provide a new fix for testing, please make the provisioning manually by entering

 

http://snom_ONE_IP_address/prov/snom720.htm

 

under Advanced->Update->Setting URL

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No need for trace, we found the problem. The password problem with http provisioning is now fixed, but now the Plug and Play SUBSCRIBE no longer works. I informed our development team and they are working on it. Until we can provide a new fix for testing, please make the provisioning manually by entering

 

http://snom_ONE_IP_address/prov/snom720.htm

 

under Advanced->Update->Setting URL

Yes, I know the manual provisioning and it works, it will just make it a bit hard as I pushed this firmware to approx 50 phones, I now need to log in to each seperately, or I will try putting the full url in the option 66.

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