Factory Reset Soho

[Travis]

I set up a static IP scheme for my Soho, and now the device is unresponsive when I try to log in via the web interface. I also cannot ping the soho on the current or old IP. How can I reset it to factory default?

[Vodia support]

Have you tried logging in using the IPV6 method?

 

http://downloads.snom.net/snomONE/docs/SoHo_Getting_Started.pdf

[Travis]

Yes, I have tried that. It was working fine until I changed from dhcp to static. I've read in the forums that multiple people have had this issue.

[pbx support]

Maybe the last SOHO version had some issues. We changed some javascript in the next version. We will release the version this week. Of course, that is not an answer to your "how to factory reset Soho", but to inform that we have a fix from next version onwards.

[Vodia PBX]

If it all does not help, you'll have to use the console to log in (hardware). The RMA department has such a console cable.

 

The next hardware revision of the product has a reset button, that will solve many of these problems.

[Travis]

what type of console cable do i need so I can order one? I have 2 different ports besides the usb and rj45 ports.

[Vodia PBX]

I think this thread describes it. http://plugcomputer.org/plugforum/index.php?topic=1551.0; maybe it is easier to ship it to snom and have the support guys reset the config.

[Travis]

Ok, thank you. Another question I had is how can I access the snom directory on the soho?

[Vodia PBX]

Another question I had is how can I access the snom directory on the soho?

 

You mean through LDAP or XML? The SoHo runs pretty much the same PBX software like all other platforms.

[Travis]

what happened was when i hooked up the snom 300 phones to the network i'm guessing that the pbx randomly assigned log in info to the phones (because the default log in does not work), and while i know how to access the xml files on a desktop set up, i don't know how to access it on the soho. I'm guessing I have to do it via a console cable but from there I think I'll probably need a step by step set of instructions for accessing that info.

[Vodia PBX]

Security can really become a pain in the neck :-( You might have to use the boot loader of the phones to get control back on them once that you have forgotten or lost the password for it.

[pbx support]

...while i know how to access the xml files on a desktop set up, i don't know how to access it on the soho.

If I understood you correctly, you want to access the generated XML files for snom 300 phones so that you can find out what the user name / password to login to the phone's web interface. Assuming that's what you are trying to do, you can ssh to the SoHo(provided that is not an issue anymore) and then navigate to PBX working directory (generally /usr/local/snomONE, you can double check this on the System->Status page). You will see the same file structure as the desktop setup. Then you can open those files to see the login info.

[Travis]

ok, thats what i needed to know. I'm still locked out of one Soho, but my second one is working fine. Instead of setting a static IP address in the soho itself I bound its mac address to a fixed IP in the router itself, that seemed to work and helped avoid locking myself out of another soho. I did order a console cable for the one I am locked out of so we'll see how that goes when I get that. Thank you for your help!

[Steve B]

ok, thats what i needed to know. I'm still locked out of one Soho, but my second one is working fine. Instead of setting a static IP address in the soho itself I bound its mac address to a fixed IP in the router itself, that seemed to work and helped avoid locking myself out of another soho. I did order a console cable for the one I am locked out of so we'll see how that goes when I get that. Thank you for your help!

Did you set up access control to ban failed attempts for seven days? I have been locked out of my PBX before but only for an hour or two.

[Travis]

Did you set up access control to ban failed attempts for seven days? I have been locked out of my PBX before but only for an hour or two.

 

What happened to me was as soon as I changed the IP scheme from dhcp to static I was locked out. As far as access goes, I hadn't gotten around to setting that up, so I believe it blocks access for an hour as the default.