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How to set up multiple phones with same identity?


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Hi,

 

I've got a client who wants to have his Snom ONE set up with the following requirements:

 

- to have all extensions ring when their number is called

- to be able to transfer a call to another extension (again by ringing all phones, rather than by extension number)

- a single voicemail mailbox

- have the message light appear on all phones when a voicemail arrives, and goes off when all new voicemails are read/deleted

- have the call missed indicator light go out on all phones when cancelled on one phone

 

They will 2 x Snom 870 and 8 x Snom m9r phones (with one base station).

 

To test, I've had an 870, and 820, and 2 m9's set up with a single identity (40) but message lights don't work, and only the first m9 rings. Missed call lights also stay on per phone.

 

Is this configuration possible? I know it's not a normal requirement, but this is for residential rather than business use so multiple phones belong to one person rather than it being one person/one extension.

 

Cheers,

Andrew

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Well, you can configure the m9 so that all handsets are using the same identity, I think that is the core of the problem. Manually, you would assign all handsets to the same identity. Then the PBX sees only three phones, and then you can work with three registrations on the same extension. The problem remains how to transfer. We could do the trick to run the call over the trunk and then back (e.g. loopback trunk), so essentially the PBX sees that as a new call coming in. Inside the DECT device, you can use "internal call" to transfer calls from one handset to another.

 

The alternate solution would be to assign every handset its own extension and use a hunt group that rings all of the extensions. Then we would have the problem that they would have to share a mailbox, which will make MWI a pain.

 

I believe in residential area the user experience is not so much the hunt group, it is more like one extension. Maybe we need the check if we should add the option that calling your own number does not call the mailbox, instead it calls all other registered extensions.

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Hi,

 

I've got a client who wants to have his Snom ONE set up with the following requirements:

 

- to have all extensions ring when their number is called

You can use the HG or the AG for this.

 

http://wiki.snomone.com/index.php?title=Agent_Group_Accounts

 

or

 

http://wiki.snomone.com/index.php?title=Hunt_Group_Accounts

 

 

- to be able to transfer a call to another extension (again by ringing all phones, rather than by extension number)

you have to choices Attend transfer or blind transfer, if you want to transfer a call and have the phones ring then they will have to be in a HG or AG as mention above. But you will have to have multiple extension no just 1

for example @ home I use 2 m9 ext 40 and 41 both in a hunt group both ring at the same time,

 

http://wiki.snom.com/FAQ/How_to_make_a_transfer_on_the_M9%3F

http://wiki.snom.com/Category:HowTo:Transfer#Attended_Transfer

or

http://wiki.snom.com/Category:HowTo:Transfer#Blind_Transfer

 

- a single voicemail mailbox

http://wiki.snomone.com/index.php?title=Voicemail_Settings

 

if you want 1 extension to be on all the phone, you can add the MAC address 2x snom870 phones to the extension for the m9 phone you will have to follow this procedure.

 

http://wiki.snomone.com/index.php?title=How_can_I_provision_an_m9%3F

 

 

- have the message light appear on all phones when a voicemail arrives, and goes off when all new voicemails are read/deleted

This is already implemented the MWI or the "message button will light up red" on the M9 it will show you that there is VM.

- have the call missed indicator light go out on all phones when cancelled on one phone

This I think is done by default from the phones. The M9 will actually show missed call text on the phone.

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Setting them all up as extension 40 works for the most part - I changed the provisioning template to make the mailbox key dial 8xx instead of xx, and set the account to not answer voicemail when own number is dialled, which allows all other extensions to be dialed (i.e. from an extension 40 phone, dialling 40 causes all of the other phones to ring).

 

The problem I'm seeing is that when multiple phones are registered to the same extension, things don't behave the same as when only one phone is registered to an extension.

 

MWI doesn't light up on all phones when a message is waiting.

Unless you set up separate identities on the m9 base for each handset, only the first registered phone rings.

 

Is this just the way I've configured the settings? i.e. should this work?

 

Cheers,

Andrew

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Not sure why you had to change the templates for this one. If you are doing PnP, most simple method is to put the MAC address of each these phones in the "Extension->Registration: Bind to MAC Address:" separated by spaces.

 

Ex: 000413261234 000413261245 000413261256

 

Only thing that will not work is "have the call missed indicator light go out on all phones when cancelled on one phone".

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Not sure why you had to change the templates for this one. If you are doing PnP, most simple method is to put the MAC address of each these phones in the "Extension->Registration: Bind to MAC Address:" separated by spaces.

 

Ex: 000413261234 000413261245 000413261256

 

Only thing that will not work is "have the call missed indicator light go out on all phones when cancelled on one phone".

 

The template change was to set the voicemail button to 840 instead of 40. I did bind MAC addresses to the extension so that they PnP registered to the correct extension.

 

Just to reiterate - this configuration (2 phones and an m9 base registered to one extension) does *NOT* work. The MWI lights do *NOT* get switched on across both desktop phones, and the VM option doesn't appear on the m9 phones. The second m9 phone does *NOT* ring when two m9's are registered against a single identity on the base station.

 

Cheers,

Andrew

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