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Version 5.0.4


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Hi,

 

where to find the new ActiveSync-Settings? Neither found in General Settings (System or Domain) nor at Extension Level or in Address Book Settings.

 

Thanks.

 

Neither can I. And if you take look at the manual (http://snomone.com/downloads/snomONE_online_book.pdf) I wonder if that manual has been updated anytime within the last three years.

 

If you include new features, please include some "manual addendum" and/or "how-to". Otherwise new features are useless.

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Neither can I. And if you take look at the manual (http://snomone.com/downloads/snomONE_online_book.pdf) I wonder if that manual has been updated anytime within the last three years.

 

If you include new features, please include some "manual addendum" and/or "how-to". Otherwise new features are useless.

 

 

We are working on quick startup manual for the V5 and also what's new in V5 as well. Stay tuned.

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Neither can I. And if you take look at the manual (http://snomone.com/d...online_book.pdf) I wonder if that manual has been updated anytime within the last three years.

 

That book is outdated. It might be a good starting point to understand the basic structure. The wiki contains the latest information. As for ActiveSync, that feature might be so brand new that the documentation is lagging behind.

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Thanks for the link. Finally having found where to configure Active-Sync I gave it a try. Unfortunatly, the pbx is not talking with the exchange server at all. I'm absolutly sure, I provided the correct credentials but I cannot find only the following entries in my log:

 

Activesync: Start syncing.

Activesync: Syncing failed 1. Error code = 451

 

Blocked due to legal reasons??? (in case 451 shall be an http error code).

 

Any ideas?

 

Regards,

Peter Oskar Miller

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Yes it is an HTTP error but in case of ActiveSync it has the following meaning:

 

http://technet.microsoft.com/en-us/library/dd439372%28v=exchg.80%29.aspx

 

which I know is a little puzzling as to what the server wants.

 

But it seems to be that the server you are trying to connect does not like to do ActiveSync, at least not for your account.

 

Did you let the system autodiscover the address?

 

As you can see in the setting "Exchange Address (if unknown, leave blank for autodiscover):" to leave blank if the address is unknown. This is the exact address of the exchange server not necessarily the domain at the @ sign. If you did not already, please leave this setting blank for autodiscover to get the right address. In username you have to give the full email address (Eg. abc@domain.com) - maybe we should make that clearer - then of course the password and leave the address blank, save then sync.

 

It works on many of the different servers and accounts that we tested, but maybe there are some scenarios where some settings need to be tweaked, which is also the case with ActiveSyncing with a mobile device.

 

I hope it helps.

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Yes it is an HTTP error but in case of ActiveSync it has the following meaning:

 

http://technet.microsoft.com/en-us/library/dd439372%28v=exchg.80%29.aspx

 

which I know is a little puzzling as to what the server wants.

 

But it seems to be that the server you are trying to connect does not like to do ActiveSync, at least not for your account.

 

Did you let the system autodiscover the address?

 

As you can see in the setting "Exchange Address (if unknown, leave blank for autodiscover):" to leave blank if the address is unknown. This is the exact address of the exchange server not necessarily the domain at the @ sign. If you did not already, please leave this setting blank for autodiscover to get the right address. In username you have to give the full email address (Eg. abc@domain.com) - maybe we should make that clearer - then of course the password and leave the address blank, save then sync.

 

It works on many of the different servers and accounts that we tested, but maybe there are some scenarios where some settings need to be tweaked, which is also the case with ActiveSyncing with a mobile device.

 

I hope it helps.

 

Well, we actually are an ISP offering Hosted Exchange services on our own Exchange 2007 and 2010 plattforms. And I am absoltuly sure, I configured everything proberly. I even tried it with auto-discovery which usually works find with each and every equipment - but not with this solution.

 

This is what I get with leaving the field empty for autodiscovery:

 

[5] 2013/01/29 16:58:52: Activesync: Start discovery.

[5] 2013/01/29 16:58:52: Activesync: Error code = 403

[5] 2013/01/29 16:58:52: Activesync: Start discovery.

[5] 2013/01/29 16:58:52: Activesync: OK

[5] 2013/01/29 16:58:52: Activesync: Start syncing.

 

However, it dies not get any contacts at all.

 

Regards,

Peter

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Would it be possible if I can test a test account with some fake contacts on your exchange server, which you can then delete, that is if your exchange server is available on internet.

 

I know, for security reasons, that may not be possible, I just wanted to ask so maybe we could identify the problem. Because from your last post, it seems discover worked fine, and syncing started but it should say synching complete after that, and it didn't. Something went wrong during synching.

 

The problem is, since it works with our exchange servers, it will be difficult to pinpoint the problem without testing it on the actual server where it fails.

 

Can you also tell me which OS are you running the pbx on, and is it 32 bit or 64 bit?

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Would it be possible if I can test a test account with some fake contacts on your exchange server, which you can then delete, that is if your exchange server is available on internet.

 

I know, for security reasons, that may not be possible, I just wanted to ask so maybe we could identify the problem. Because from your last post, it seems discover worked fine, and syncing started but it should say synching complete after that, and it didn't. Something went wrong during synching.

 

The problem is, since it works with our exchange servers, it will be difficult to pinpoint the problem without testing it on the actual server where it fails.

 

Can you also tell me which OS are you running the pbx on, and is it 32 bit or 64 bit?

 

Of course that is possible. Can you provide me with your email address and I will mail you the credentials.

 

The PBX is running - don't ask why - on Win 8 64bit and everything else is running perfectly well.

 

Peter

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I have made a temporary test version for you to try out. Unfortunately it is windows 32 bit version, but I think for testing it should be okay. Once everything is fine, we will finally include it in release version.

 

Here is the link:

 

http://snomone.com/downloads/snomONE/win32/pbxctrl.exe

 

The problems were mostly related to very rare situations and that's why it worked on all systems that we tested, and would work on most systems.

 

These were the problems:

 

1. You are running an older version 12.1 of ActiveSync. We support 14.0. Anyway I included that version (but not beyond that, the others are too old) in this test version.

2. Your exchange server is set for German and unfortunately we were checking something in received data that changed with language.

3. Error 451 is a very rare, because after autodiscovery you'd think the server is done with location. Well guess what, even after the full process of discovery (where the server itself gives us its final location) it still isn't finished and suggests another location after synching starts. Anyway, now we handle it better and should not cause problems anymore, but why your server is set up for that or why it is even allowed I don't understand.

 

I hope you can try this version out and confirm that it works for you now.

 

Thanks for the account to help us better pinpoint the problems.

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I have made a temporary test version for you to try out. Unfortunately it is windows 32 bit version, but I think for testing it should be okay. Once everything is fine, we will finally include it in release version.

 

Here is the link:

 

http://snomone.com/downloads/snomONE/win32/pbxctrl.exe

 

The problems were mostly related to very rare situations and that's why it worked on all systems that we tested, and would work on most systems.

 

These were the problems:

 

1. You are running an older version 12.1 of ActiveSync. We support 14.0. Anyway I included that version (but not beyond that, the others are too old) in this test version.

2. Your exchange server is set for German and unfortunately we were checking something in received data that changed with language.

3. Error 451 is a very rare, because after autodiscovery you'd think the server is done with location. Well guess what, even after the full process of discovery (where the server itself gives us its final location) it still isn't finished and suggests another location after synching starts. Anyway, now we handle it better and should not cause problems anymore, but why your server is set up for that or why it is even allowed I don't understand.

 

I hope you can try this version out and confirm that it works for you now.

 

Thanks for the account to help us better pinpoint the problems.

 

I've set up a VM with 32bit Win 7 and testing was ok. So, it would be nice to get a 64bit release of that.

 

I forwarded the 3 points which produced that problems to my collegue who is responsible for your Hosted Exchange platform - unfortunatly he is at the hospital right now, so I cannot make any changes on these facts quickly.

 

Regards,

Peter

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It's good that it works for you now.

 

We will provide you with the 64 bit version when we have tested it a bit.

 

Also I mentioned those problems to you for your information. You may not have to change anything, except maybe why point number 3 happens; it's allowed but not desirable. Other than that, it is perfectly okay to set your exchange server to German language; it was a problem on our part which we have now hopefully fixed.

 

Thanks.

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You can upgrade to the new version 5.0.5, that has the ActiveSync improvements that you require, by using the link:

 

http://snomone.com/downloads/snomONE/version-5.0.5.xml

 

OR you can go to our website in case you want a fresh installation from start.

 

This version should work for you now.

 

As you will notice, we made a new version. That is because there were some other improvements too, so we decided to make a new one.

 

Note: When you Sync contacts, it will take some time for the contacts to appear because the server sometimes takes longer to respond, especially when it redirects.

 

Thanks.

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You can upgrade to the new version 5.0.5, that has the ActiveSync improvements that you require, by using the link:

 

http://snomone.com/downloads/snomONE/version-5.0.5.xml

 

OR you can go to our website in case you want a fresh installation from start.

 

This version should work for you now.

 

As you will notice, we made a new version. That is because there were some other improvements too, so we decided to make a new one.

 

Note: When you Sync contacts, it will take some time for the contacts to appear because the server sometimes takes longer to respond, especially when it redirects.

 

Thanks.

 

First of all, thanks for the fast update. Unfortunatly, I have to let your know that - even though the prior test-version worked fine it does not work with this version. Here is the error log:

 

[5] 2013/02/01 21:35:08: Activesync: Start discovery.

[5] 2013/02/01 21:35:08: Activesync: Error code = 403

[5] 2013/02/01 21:35:08: Activesync: Start discovery.

[5] 2013/02/01 21:35:08: Activesync: OK

[5] 2013/02/01 21:35:08: Activesync: Start syncing.

 

 

[5] 2013/02/01 21:35:28: Activesync: Syncing failed 1. Error code = 451.

Trying suggested location.

[5] 2013/02/01 21:35:28: Activesync: Start syncing.

[5] 2013/02/01 21:35:28: Activesync: Syncing failed 1. Error code = 400.

Trying another version.

[5] 2013/02/01 21:35:28: Activesync: Start syncing.

[5] 2013/02/01 21:35:29: Activesync Status Error: Failure 2. Status =

 

And that's all.

 

Peter

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That is very strange, since this should be the same as the test version (which worked) as far as ActiveSync is concerned.

 

1. Can you try a few times, if you already have not, sometimes it can create problems when response from server is delayed.

2. If you didn't already, can you please use the same account and password that you used for the test version.

3. And try the test version again (if it's still available) with the same account, to see if it still works with the same account you are trying here.

 

I am sorry, I have to suggest these tests but the problem is that it works here with the exchange account you gave me. It synchs the fake contacts I have created there. Maybe you can also additionally test that account you gave me that works for me here on this version.

 

Thanks.

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First of all, thanks for the fast update. Unfortunatly, I have to let your know that - even though the prior test-version worked fine it does not work with this version. Here is the error log:

 

[5] 2013/02/01 21:35:08: Activesync: Start discovery.

[5] 2013/02/01 21:35:08: Activesync: Error code = 403

[5] 2013/02/01 21:35:08: Activesync: Start discovery.

[5] 2013/02/01 21:35:08: Activesync: OK

[5] 2013/02/01 21:35:08: Activesync: Start syncing.

 

 

[5] 2013/02/01 21:35:28: Activesync: Syncing failed 1. Error code = 451.

Trying suggested location.

[5] 2013/02/01 21:35:28: Activesync: Start syncing.

[5] 2013/02/01 21:35:28: Activesync: Syncing failed 1. Error code = 400.

Trying another version.

[5] 2013/02/01 21:35:28: Activesync: Start syncing.

[5] 2013/02/01 21:35:29: Activesync Status Error: Failure 2. Status =

 

And that's all.

 

Peter

 

For others that are reading this: it ssems to be a matter of how many contacts you have. I send a complete debugging session report.

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