Jump to content

From-header pattern (Queue Name - Number) not working when Anonymous


Alexandre
 Share

Recommended Posts

Hello,

 

I would like to know why when an anonymous ringer calls, the From-header setting set for an agent queue ceases to work.

 

When calling party number isn't hidden, I have set up the From-header to display "Queue Name (Calling Number), in order to know which queue and number he agent should expect.

 

However, I have noticed that when a caller is calling with a hidden number, unfortunately the pattern does not appear anymore and only Anonmyous appears. Thus, it is not possible to know which service the anonymous caller has called.

 

Indeed, instead of getting "Queue Name (Anonymous)', only Anonymous is displayed. The queue name does not appear.

 

Phone : SPA525G

 

Best regards,

Alexandre

Link to comment
Share on other sites

  • 4 years later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...