Jump to content
Vodia PBX forum
Alexandre

From-header pattern (Queue Name - Number) not working when Anonymous

Recommended Posts

Hello,

 

I would like to know why when an anonymous ringer calls, the From-header setting set for an agent queue ceases to work.

 

When calling party number isn't hidden, I have set up the From-header to display "Queue Name (Calling Number), in order to know which queue and number he agent should expect.

 

However, I have noticed that when a caller is calling with a hidden number, unfortunately the pattern does not appear anymore and only Anonmyous appears. Thus, it is not possible to know which service the anonymous caller has called.

 

Indeed, instead of getting "Queue Name (Anonymous)', only Anonymous is displayed. The queue name does not appear.

 

Phone : SPA525G

 

Best regards,

Alexandre

Share this post


Link to post
Share on other sites

Hmm. Do you have the INVITE that is being sent to the SPA in this case? Especially the From-, To- and possibly other headers lie P-Asserted-Identity.

Share this post


Link to post
Share on other sites

Hi,

 

Are you having the same issue with the caller ID not working when anonymous caller calls? Or is it something else? If it's the same issue, then send us the first INVITE that is being sent to the Yealink phone of yours.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...