Vodia support
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Posts posted by Vodia support
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Hi, you can record these message from the AA before you start recording make sure that the extension is allowed to record the message under "Accounts that may record a message:"
Then follow the procedure below
To record greetings using *98:- From the telephone keypad, enter *98.
- Enter the auto attendant account number.
- Wait for the system message then record you message after the tone and hang up the receiver.
Here is more information on IVR recording.
http://wiki.snomone.com/index.php?title=Auto_Attendant_Welcome_Greeting
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Here is a link on how it works on 5.1.3
http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation
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I remember I had an issue with ringtone with incoming from the hunt group, try changing the ringtone under behaviors.
Behavior Ring melody: -
it should resolve the DNS however TLS would require a certificate from the provider and I don't think this is implemented yet.
Please check this article.
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1. Is there a way that they can do that from the phone? Yes this can done on the phone or on the User Web interface under "When caller reaches mailbox, play this greeting:"
http://wiki.snomone.com/index.php?title=Mailbox
2. Is there a way that this can be done automatically? No
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Hi, Carlos Update the ticket with the IP of the box user/pass for ssh.
Best regards
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You will have to .tar the whole directory.
here is example
sudo tar -zcvf snomONE.tar.gz /usr/local/snomONEyou can be in the root directory when you tar the file as well the tar will be stored there btw -
Hi, Tobymac
can you check if the certificates are available on the PBX?
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The only way to call other ACD groups is by using the "Caller in queue" but it's not possible to call multiple ACD. Anymore specifics?
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switch to admin---> scroll down to status general to check if the license has been activated
If the issue is that you don't see any of the domains or user please upgrade your chrome browser to the latest or firefox.
you can verify if your web browser support html5 or websocket as well.
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Thanks for the info, We will test this item in our lab and see if it's reproducible.
Best regards
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Can you PM us the log files usually there are some clues there.
Best regards
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What do the phone logs say? if it's not fully provisioning then usually the phone will report an error code of 500 internal server error also check if there has been any changes on the snom templates this could also cause some issues.
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GENE: means general
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The best defense for these types of scenarios is using the access list on the PBX by allowing the users whom are tied to the system. The SIP scanners only send request to the PBX and if a SIP request is answer then they will start guessing sip password ect or just simply by sending a bogus invite to the PBX which result in the trunk provider trusting the source. The access list will automatically block these request by automatically blk listing these external IP.
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Please check if the alert playback is turned off.
under advance-->audio--->Alert Info playback: on or off
if it's off then the phone will ignore the Alert-Info sent by the PBX.
http://wiki.snom.com/wiki/index.php/Settings/alert_info_playback
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I have tried to reproduce this item and was unsuccessful
. Does the extension "Call forward all calls to" or "Call forward when not registered" set in the redirection? or perhaps there is a timeout on the AA that send the call elsewhere? Maybe you can post a log on the event or PM me a PCAP trace http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation -
Just for testing purpose can you create a new AA , I just tested here and it waits for me to input the extensions at 3?
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Hi, Stefano here is an article on extension PCAP tracing.
http://wiki.snomone.com/index.php?title=Extension_PCAP
also are you incoming calls coming into a hunt group or agent group?
Best regards
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Did you setup the "Extension input" for 3 Digits under the behavior section of the AA?
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That could cause some confusion but have you tried creating the col lines for trunk 2? colines 7-8. The pbx should be able to determine the line parameter that will help determine which trunk is actually calling into the system.
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Based on your question you want to know when a hunt group is being called by looking at the co-line button?
1. Add the DID to the hunt group
2. Create a coline1 account against the trunk you want to monitored.
3. Assign or create a button for that extension using the shared line option and name the parameter coline 1
the user should see the LED light up when an incoming call is coming into the hunt group.
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We will re-test this item. Keep you updated.
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This will also depend if the carrier as well, some will not show CID and will just advertise a number.
Not sure which one will work but it's worth a shot.
or
If non work you may want to try different combinations.
http://wiki.snomone.com/index.php?title=Trunk_Custom_Headers
custom prompt message
in Auto Attendant Setup
Posted
Well if you want a custom message you have to record one very easily. If you're looking to modify the prompts on the PBX you can check out the audio_en folder in the Vodia PBX working directory. I think it would be more feasible to record you message on the phone http://wiki.snomone.com/index.php?title=Auto_Attendant_Welcome_Greeting or upload a professional prompts as well then you can setup the direct destination.