James Mahood Posted June 14, 2010 Report Share Posted June 14, 2010 Dialing the star code and extension for intercom justs rings the extension. The extension doesn't auto answer. It acts like the auto answer bit isn't being set. We just migrated from version 3 where this feature was working. Paging has the same problem, all the extensions ring but don't answer. In addition when the caller hangs up after doing a page the extensions continue to ring. Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 15, 2010 Report Share Posted June 15, 2010 Dialing the star code and extension for intercom justs rings the extension. The extension doesn't auto answer. It acts like the auto answer bit isn't being set. We just migrated from version 3 where this feature was working. Paging has the same problem, all the extensions ring but don't answer. In addition when the caller hangs up after doing a page the extensions continue to ring. In v4, intercom needs the permission. This can be set on the extension->permission tab. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted June 15, 2010 Report Share Posted June 15, 2010 I have the exact same problem in v4 in windows. extension 101 DOES have rights to intercom to 111. (*) Yet 111 just rings instead. (no, there is NOT 2 extensions registered on either extension) Some extension work, some don't. I'm a bit frustrated by this problem because there is never a resolution. Could we nail it down? i would really like to resolve. thanks matt Quote Link to comment Share on other sites More sharing options...
James Mahood Posted June 15, 2010 Author Report Share Posted June 15, 2010 My extensions have permisison too. I haven't got any of my extension to work. If you don't set the permission you get a recording when you try to do an intercom call. Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 15, 2010 Report Share Posted June 15, 2010 My extensions have permisison too. I haven't got any of my extension to work. If you don't set the permission you get a recording when you try to do an intercom call. 1. If you have multiple registrations, then the intercom will not work. I will just ring all the phones. 2. If you do not have the permission, then you will hear "... feature not avail...." message Beyond these 2 cases, I would look at the INVITE message sent to the phone. That should have either "auto-answer" or "answer-after" tag in the call-info header. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted June 15, 2010 Report Share Posted June 15, 2010 it doesn't. what to test next? matt Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 16, 2010 Report Share Posted June 16, 2010 it doesn't. what to test next? matt Can you please open a ticket and attach INVITE from PBX to phone? Quote Link to comment Share on other sites More sharing options...
James Mahood Posted June 29, 2010 Author Report Share Posted June 29, 2010 A ticket has been opened with an attached trace of the Invite message. The auto answer bit was set so there is something else different in the invite that is confusing the phone. This is occuring with Linksys SPA942 and SPA962 phones. This problem occurs with version 4.1 and 4.0. Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 1, 2010 Report Share Posted July 1, 2010 A ticket has been opened with an attached trace of the Invite message. The auto answer bit was set so there is something else different in the invite that is confusing the phone. This is occuring with Linksys SPA942 and SPA962 phones. This problem occurs with version 4.1 and 4.0. Ok. The ringtones.xml was missing 'intercom' section for Linksys (and Aastra - someone else had similar issue). Even though the issue is resolved outside the forum, I am posting the new ringtones.xml file here for others to use, if they have similar problems. Whoever wants to use this file, you need to copy it to "<pbx install dir>/html" folder and restart the PBX. ringtones.xml Quote Link to comment Share on other sites More sharing options...
reco Posted July 8, 2010 Report Share Posted July 8, 2010 hi there, where can i get 4.1.0.4013 for darwin? or the actual build? x Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 8, 2010 Report Share Posted July 8, 2010 hi there, where can i get 4.1.0.4013 for darwin? or the actual build? x This particular feature does not require .4013 version. Quote Link to comment Share on other sites More sharing options...
reco Posted July 9, 2010 Report Share Posted July 9, 2010 hi pbxsupport, i am looking for a newer build than 4.0.1.3499. 4.0.1.3499 is still funky on my mac os x. reco Quote Link to comment Share on other sites More sharing options...
ssajjad Posted August 11, 2010 Report Share Posted August 11, 2010 Ok. The ringtones.xml was missing 'intercom' section for Linksys (and Aastra - someone else had similar issue). Even though the issue is resolved outside the forum, I am posting the new ringtones.xml file here for others to use, if they have similar problems. Whoever wants to use this file, you need to copy it to "<pbx install dir>/html" folder and restart the PBX. Hello, I am actually experiencing the same problem initiating intercom and paging services on Grandstream GXP 2020 phones. The intercom feature code does work, but extension/phone doesn't auto answer, it only rings. Same is happening with the paging group extension. I need to know what changes I should make in the ringtones.xml file for these phones to be able to auto answer if someone uses intercom feature code or paging group extension. Also I can't seem to find the ringtones.xml file on my server. Where it should be located? I'm using pbxnsip Centos version. I would appreciate if someone can help me with this issue. Quote Link to comment Share on other sites More sharing options...
James Mahood Posted August 11, 2010 Author Report Share Posted August 11, 2010 The reply on July 1 has the ringtone file attached. The problem is the file was missing. Quote Link to comment Share on other sites More sharing options...
ssajjad Posted August 11, 2010 Report Share Posted August 11, 2010 The reply on July 1 has the ringtone file attached. The problem is the file was missing. I know the file is there, but the thing is where I should upload it. I don't have an html folder in my pbxnsip install directory. Should I create this directory/folder and upload the file there? Was this directory missing on your server too? Please confirm. Quote Link to comment Share on other sites More sharing options...
voipguy Posted August 11, 2010 Report Share Posted August 11, 2010 I know the file is there, but the thing is where I should upload it. I don't have an html folder in my pbxnsip install directory. Should I create this directory/folder and upload the file there? Was this directory missing on your server too? Please confirm. Yes, create the folder if you don't have it. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 8, 2010 Report Share Posted September 8, 2010 Can I get an updated file that makes Aastra auto-answer/intercom function work? Quote Link to comment Share on other sites More sharing options...
pbx support Posted September 8, 2010 Report Share Posted September 8, 2010 Can I get an updated file that makes Aastra auto-answer/intercom function work? The ringtones.xml that was attached in one of the earlier posts in this thread, should take care of the Aastra intercom too. You need to copy this file in the 'html' folder of the PBX and restart the PBX (there is another option - "Admin->Settings->Configuration:Reload Configuration Files" section. This option does not need the PBX reboot) Quote Link to comment Share on other sites More sharing options...
hosted Posted September 8, 2010 Report Share Posted September 8, 2010 yea we loaded it. Aastra intercom/paging still does not work. linksys is ok. Quote Link to comment Share on other sites More sharing options...
pbx support Posted September 8, 2010 Report Share Posted September 8, 2010 yea we loaded it. Aastra intercom/paging still does not work. linksys is ok. Can you attach the SIP INVITE that is sent from PBX to Aastra? Also, please mention PBX and Aastra model/version. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 9, 2010 Report Share Posted September 9, 2010 INVITE sip:603@192.168.10.55:5060;transport=udp SIP/2.0 Via: SIP/2.0/UDP 6.5.4.3:5060;branch=z9hG4bK-f6dad48abfa80aab2b7ebc47d6a55afa;rport From: "Chris" <sip:601@6.5.4.3>;tag=830686032 To: "Yesica" <sip:603@6.5.4.3> Call-ID: b67a76fa@pbx CSeq: 26368 INVITE Max-Forwards: 70 Contact: <sip:603@6.5.4.3:5060;transport=udp> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: nexSIP99/4.0.1.3499 Answer-Mode: Auto Content-Type: application/sdp Content-Length: 298 v=0 o=- 1197571218 1197571218 IN IP4 6.5.4.3 s=- c=IN IP4 6.5.4.3 t=0 0 a=oa:offer m=audio 16686 RTP/AVP 0 18 101 a=rtpmap:0 pcmu/8000 a=rtpmap:18 g729/8000 a=fmtp:18 annexb=no a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=rtcp-xr:rcvr-rtt=all voip-metrics a=sendrecv Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 9, 2010 Report Share Posted September 9, 2010 Answer-Mode: Auto This is defined in RFC 5373. Seems like the UA does not support this. What you can do is to add a line to the ringtones.xml file and define how the device would like to have it. ringtones.xml Quote Link to comment Share on other sites More sharing options...
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