YSJ3010 Posted July 11, 2010 Report Share Posted July 11, 2010 Hi if a caller selects a wrong option the system we say "this ext number does not not exist" and the message does not start again can you please fix this we have customers(online stores) complaining that there customers get lost and don't call again please advise if there is a work around for now Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 12, 2010 Report Share Posted July 12, 2010 can you please fix this we have customers(online stores) complaining that there customers get lost and don't call again We'll check. Quote Link to comment Share on other sites More sharing options...
polycom2080 Posted July 13, 2010 Report Share Posted July 13, 2010 i think the same thats really a complain that we normally get from all new clients that we set up with this system that there every one was used if they have select a wrong option/ext they didn't have to redo the entire call would be nice to add it in the next version Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 14, 2010 Report Share Posted July 14, 2010 i think the same thats really a complain that we normally get from all new clients that we set up with this system that there every one was used if they have select a wrong option/ext they didn't have to redo the entire call would be nice to add it in the next version Can you open a ticket on this, if it is not already opened? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted July 22, 2010 Report Share Posted July 22, 2010 Hi if a caller selects a wrong option the system we say "this ext number does not not exist" and the message does not start again can you please fix this we have customers(online stores) complaining that there customers get lost and don't call again please advise if there is a work around for now Thanks Can you provide us with the initial invite to the system? I justed tested on our system and the AA Does not hang up even If I press the wrong extension or random dtmf. Quote Link to comment Share on other sites More sharing options...
YSJ3010 Posted July 23, 2010 Author Report Share Posted July 23, 2010 Can you provide us with the initial invite to the system? I justed tested on our system and the AA Does not hang up even If I press the wrong extension or random dtmf. it doesn't hang up it just says "this ext dos not exists" and blank (you can enter a ext number if you know it the system doesn't restart the IVR) Quote Link to comment Share on other sites More sharing options...
Vodia support Posted July 23, 2010 Report Share Posted July 23, 2010 it doesn't hang up it just says "this ext dos not exists" and blank (you can enter a ext number if you know it the system doesn't restart the IVR) You can always use the (Direct Destinations) in the AA options and redirect them to a operator for example. Quote Link to comment Share on other sites More sharing options...
YSJ3010 Posted July 23, 2010 Author Report Share Posted July 23, 2010 You can always use the (Direct Destinations) in the AA options and redirect them to a operator for example. Good idea (i cant use this idea for some of my customers since they have it directed to a mail box for Night settings ) almost every system i know of the IVR would restart. can you please add this in the next release Please advise Quote Link to comment Share on other sites More sharing options...
polycom2080 Posted July 25, 2010 Report Share Posted July 25, 2010 would be great if it can be added to next release that if you select any wrong ext or wrong selection it should start again to the main menu of the ivr Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 26, 2010 Report Share Posted July 26, 2010 Hi if a caller selects a wrong option the system we say "this ext number does not not exist" and the message does not start again can you please fix this we have customers(online stores) complaining that there customers get lost and don't call again please advise if there is a work around for now Thanks Hmm, tested here in the lab and if I press the wrong extension number, then within couple of seconds after playing "this extension number does not exist", AA starts playing "Please enter...". What version are you using? Quote Link to comment Share on other sites More sharing options...
polycom2080 Posted July 27, 2010 Report Share Posted July 27, 2010 Hmm, tested here in the lab and if I press the wrong extension number, then within couple of seconds after playing "this extension number does not exist", AA starts playing "Please enter...". What version are you using? but if i upload my Owen IVR recoding it wont go back and play that wave file i have test it on a few version on 4.1.0.4026 & 4.0.0.3344 & 3.5.0.3301 and all have the same issue please advice Quote Link to comment Share on other sites More sharing options...
pbx support Posted July 27, 2010 Report Share Posted July 27, 2010 but if i upload my Owen IVR recoding it wont go back and play that wave file i have test it on a few version on 4.1.0.4026 & 4.0.0.3344 & 3.5.0.3301 and all have the same issue please advice Is it possible for you to send that wav file(s) to support@pbxnsip.com? We can put the same files and see what happens. Quote Link to comment Share on other sites More sharing options...
YSJ3010 Posted July 28, 2010 Author Report Share Posted July 28, 2010 Is it possible for you to send that wav file(s) to support@pbxnsip.com? We can put the same files and see what happens. I just retried it now and it's working Thanks You Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.