iActive Posted November 23, 2010 Report Share Posted November 23, 2010 Running SnomOne on a Windows 2003 server. I ordered every model phone available so that we could test each phone out. So far the 300 and 320 a solid with an exception being that the MWI will not light when there is a voicemail. It will light on missed calls but if you simply leave a message the light does not light. Same is true on the 821 but it also has a problem with audio. More times than not neither the caller or the callee can hear any audio when the calls are connected. Does anyone have any insight? Quote Link to comment Share on other sites More sharing options...
iActive Posted November 23, 2010 Author Report Share Posted November 23, 2010 actually none of the phones are working 300, 320, 370 or 820 various no audio issues when calling other accounts. Quote Link to comment Share on other sites More sharing options...
iActive Posted November 23, 2010 Author Report Share Posted November 23, 2010 futher updates. it appears that the issue is with transmitting only using the 370 and 870. The 300 and 320 seem to be working just fine. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted November 23, 2010 Report Share Posted November 23, 2010 Do you have any issues calling phone to phone? Are you autoprovisioning? What version? Quote Link to comment Share on other sites More sharing options...
iActive Posted November 24, 2010 Author Report Share Posted November 24, 2010 Do you have any issues calling phone to phone? Are you autoprovisioning? What version? Snom300 version This phone call call the page group, can dial *90ext for intercom, can call a Snom320 directly, can call a Snom370 directly Snom320 Version This phone call call the page group, can dial *90ext for intercom, can call a Snom300 directly, can call a Snom370 directly Now add a third phone to the group (Snom370 or a Snom821) These phones can't call themselves to check VM, they can make the 320 and 300 ring but when you answer the phone the person on the 370 or 821 can't be heard. However, if the 300 or 320 call the 370 or 821 it works just fine. For whatever reason it appears that the issue is with using the 370 and/or 821 and that the outbound data is not being sent from these phones. Back and forth between the 300 and 320 is fine. From the 300 and 320 to the 370/821 fine. From the 370/821 to anything else not so fine. BTW- Do you know of anyone that could help double check our system and make sure we have this setup properly? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 24, 2010 Report Share Posted November 24, 2010 I believe depending on your version and the event triggering MWI there were problems with the MWI lights. Did you try to update to the L&G? Quote Link to comment Share on other sites More sharing options...
iActive Posted November 24, 2010 Author Report Share Posted November 24, 2010 all phones are running the latest build of 8.4.18 Quote Link to comment Share on other sites More sharing options...
pbx support Posted November 25, 2010 Report Share Posted November 25, 2010 all phones are running the latest build of 8.4.18 MWI issues were related to PBX software. There is an update available that fixes the issue Win32 – http://pbxnsip.com/snomone/beta/win32/pbxctrl-2011-4.2.0.3966.exe Win64 - http://pbxnsip.com/snomone/beta/win64/pbxctrl-2011-4.2.0.3966.exe Quote Link to comment Share on other sites More sharing options...
iActive Posted November 27, 2010 Author Report Share Posted November 27, 2010 okay that seems to correct the MWI now can anyone explain why the Snom 370 and Snom 821 do not want to play nice with the rest of the phones? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 27, 2010 Report Share Posted November 27, 2010 I would make sure they are all running the same firmware version. Quote Link to comment Share on other sites More sharing options...
iActive Posted November 27, 2010 Author Report Share Posted November 27, 2010 they are all running the same 8.4.18 firmware downloaded from the website. Quote Link to comment Share on other sites More sharing options...
iActive Posted December 2, 2010 Author Report Share Posted December 2, 2010 Issues still continue... Can't get BLF to work. Used the button settings in the domain and nothing. Snom 821 when I dial a number I do not hear the DTMF of the digits being dialed. Just silence but the call is dialed. Anyone? Quote Link to comment Share on other sites More sharing options...
BigBrother Posted December 2, 2010 Report Share Posted December 2, 2010 Issues still continue... Can't get BLF to work. Used the button settings in the domain and nothing. Snom 821 when I dial a number I do not hear the DTMF of the digits being dialed. Just silence but the call is dialed. Anyone? DTMF playback issue can just be because of the tone scheme in use for 821. Some European schemes do not echo DTMF on dialing while GB and US do. Check your provisioning file. For the audio problem, one can't make a lot from the details. Just do one test on an 870 with the latest beta FW 8.4.22 to see if anything changes at all: http://wiki.snom.com/Firmware/V8/Beta Quote Link to comment Share on other sites More sharing options...
iActive Posted December 2, 2010 Author Report Share Posted December 2, 2010 loaded the beta and it is the same results. no tones when dialing and no ringing just silence. Even when the other end your calling answers there is dead air you can't hear or speak to the other person. Quote Link to comment Share on other sites More sharing options...
Steve B Posted December 2, 2010 Report Share Posted December 2, 2010 loaded the beta and it is the same results. no tones when dialing and no ringing just silence. Even when the other end your calling answers there is dead air you can't hear or speak to the other person. Have you double checked your firewall to make sure all the ports needed are open? I had a similar problem on centOS and figured out that I thought I saved the firewall (Which I didn't check until 8 hours of beating my head on the the proverbial wall) settings but didn't. After fixing the issue, all the phones worked just fine. May not work for you but I thought I would pass it along. Quote Link to comment Share on other sites More sharing options...
iActive Posted December 2, 2010 Author Report Share Posted December 2, 2010 our 300 and 320 phones all work without any problems. It is our 821 and 370 that is causing us issues. so I don't think it would be a firewall issue if the 300 and 320 all work just fine. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted December 2, 2010 Report Share Posted December 2, 2010 our 300 and 320 phones all work without any problems. It is our 821 and 370 that is causing us issues. so I don't think it would be a firewall issue if the 300 and 320 all work just fine. we have all 360's and seem fine... i have 871 to test sometime will report... Quote Link to comment Share on other sites More sharing options...
iActive Posted December 4, 2010 Author Report Share Posted December 4, 2010 update to my dilemma call from a Snom821 to a Snom 300 -> no audio can be heard to a external number just by picking up the handset-> no audio both ways to a external number by selecting a line before picking up the handset -> audio both ways page from a Snom821 to a Snom 300 -> no audio either way intercom from a Snom 821 to a Snom 300 -> no audio either way Intercom, paging, dialing from a Snom 300 to a Snom 821 -> audio both ways always works. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 7, 2010 Report Share Posted December 7, 2010 Try putting them in the same LAN to rule out that you have a firewall issue... Firewalls can be tricky beasts, so I would 100 % make sure that the network setup is not the problem. Quote Link to comment Share on other sites More sharing options...
iActive Posted December 7, 2010 Author Report Share Posted December 7, 2010 If it were a firewall issue then we would see the same issue with the 300 phones. They work without a problem. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted December 7, 2010 Report Share Posted December 7, 2010 If it were a firewall issue then we would see the same issue with the 300 phones. They work without a problem. Hello, Earlier you asked if someone can take a 2nd look. We certainly can start a support ticket from our company and do that. Sounds like network type issue and we can certainly assist. Just PM or click on my blog below, then "Contact Us" Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 8, 2010 Report Share Posted December 8, 2010 If it were a firewall issue then we would see the same issue with the 300 phones. They work without a problem. We have seens strange effects that the first xx phones worked more or less fine and then more phones were behaving erratic because the number of ports on the firewall was exhausted. Firewalls are a frequent source for trouble, that's why it does make sense to rule this out. if you are using the same firmware build on the different devices, they pretty much behave the same way on the network side; that's why I recommend to search also in other areas. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted December 10, 2010 Report Share Posted December 10, 2010 feedback: i just tested the snom 871 last night.It was on a system with snom ONE and the other phones were Linksys. Everything seemed to work great. Provisioning was entirely automatic. Matt Quote Link to comment Share on other sites More sharing options...
iActive Posted December 10, 2010 Author Report Share Posted December 10, 2010 feedback: i just tested the snom 871 last night.It was on a system with snom ONE and the other phones were Linksys. Everything seemed to work great. Provisioning was entirely automatic. Matt I wonder what I am doing wrong then. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 10, 2010 Report Share Posted December 10, 2010 I wonder what I am doing wrong then. Try to simplify the setup, for example by taking the phone into the same LAN where the PBX is. Once that you got a situation where it works you can step-by-step change the setup back to the situation where problem is, then usually there is a big aha-effect. We have seen it many time where there are firewalls in the game, that is why my proposal is to take it out temporatily of the equation. Quote Link to comment Share on other sites More sharing options...
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