jmbjmbjmb Posted July 11, 2012 Report Share Posted July 11, 2012 Hi, We have a problem with the keys on the snom phones. Occasionally the users report that they stop working. Users report the BLF keys are "Dead". A phone restart will not restore them but a system services restart will, although the less disruptive fix is to access the button programming, make one change, save and lo and behold, the buttons will be working again ! 7xx phones (on 8.7.3.7) and 3xx phones ( on 8.4.35) are all victims of this fault. It was especially bad using 4.5.1050/1075, but i've just had it reappear on one site that is using 4.5.1090 as well. Both Soho's and Win 32 platforms are affected. Any ideas ? Quote Link to comment Share on other sites More sharing options...
skyplonk Posted July 11, 2012 Report Share Posted July 11, 2012 We have this intermittently as well. have not been able to get enough diag info to log a fault. When it happens to us, the buttons are still "mapped" on the phone (GUI) as well as the SnonONE GUI, but presing the button does nothing at all. Stop and start of the SnomONE (or PBXnSIP service)or update of the buttons on the SnomONE GUI.. I updated a site to Version: 4.5.0.1090 Epsilon Geminids (Win64) 2 weeks ago and they had it yesterday. Quote Link to comment Share on other sites More sharing options...
jmbjmbjmb Posted July 11, 2012 Author Report Share Posted July 11, 2012 Agreed, for a while it looked like 4.5.1090 had fixed the issue, but it is still there. Since my first post an an hour or so ago, i've had to "fix" a 760 on another site. Thats two today and it's only 10 am ! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 12, 2012 Report Share Posted July 12, 2012 What are these keys programmed to? We had (actually years ago) problems when the shared lines got stuck and would not come back after a minute or so. A reboot of the phone should actually solve the problem as well, as it should re-program all buttons again. Are you using PnP for the phone? Quote Link to comment Share on other sites More sharing options...
jmbjmbjmb Posted July 12, 2012 Author Report Share Posted July 12, 2012 What are these keys programmed to? Various, BLF (speeddial/Monitor/pickup), Park Orbits, Paging We had (actually years ago) problems when the shared lines got stuck and would not come back after a minute or so. No shared lines on the system(s) A reboot of the phone should actually solve the problem as well, as it should re-program all buttons again. As above, a phone reboot doesn't solve the problem, but a change to button programming and a save will bring the buttons back to life. Are you using PnP for the phone? Yes Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 12, 2012 Report Share Posted July 12, 2012 Hmm. I think we need some SIP traces from the phone. First, does the phone send anything out when you press a button? And lets say a pickup becomes possible, does the PBX send a MESSAGE to the phone? Quote Link to comment Share on other sites More sharing options...
jmbjmbjmb Posted July 12, 2012 Author Report Share Posted July 12, 2012 Will do. Thanks Quote Link to comment Share on other sites More sharing options...
jmbjmbjmb Posted August 26, 2012 Author Report Share Posted August 26, 2012 Here is a log file from a 320 that presented with this fault a couple of days ago. There are 3 logs here. Caller tries to transfer a call using the "Dead" BLF keys Result = Unsuccessful Caller tries to transfer a call by dialling extn number Result = Successful Caller tries to transfer a call using BLF keys after Keymap modified on Snom Result = Successful Phone was not rebooted, only the Keyplan in the Snom was modified and saved (One of the Park Orbits accounts was renumbered, saved, then changed back to the original setting. Changing any key allocation will achieve the same result) This fault is presenting regularly from many of our sites. As previously stated, Snom v4.5.0.1050/1075/1090 are affected, Snom 320/720/760 phones on 8.4.35/8.3.7.3 are affected (don't know about 8.3.7.10 as i only have about 15 phones using this release so far), Win 32/Win 64 and Snom SoHo hardware all show this fault. Snom Buttons.txt Quote Link to comment Share on other sites More sharing options...
jmbjmbjmb Posted August 26, 2012 Author Report Share Posted August 26, 2012 Also to mention, when the phone keys are "dead", no SIP activity is generated by pressing any of the keys. Quote Link to comment Share on other sites More sharing options...
cphtdk Posted August 30, 2012 Report Share Posted August 30, 2012 Also to mention, when the phone keys are "dead", no SIP activity is generated by pressing any of the keys. We have the same problem with Snom320 8.7.3.10 / 4.5.0.1090 Epsilon Geminids (Win32). Brgds Thomas Quote Link to comment Share on other sites More sharing options...
jmbjmbjmb Posted August 30, 2012 Author Report Share Posted August 30, 2012 Thanks Thomas, I'm glad someone else in the world has seen the same problem. Quote Link to comment Share on other sites More sharing options...
skyplonk Posted November 26, 2012 Report Share Posted November 26, 2012 Thanks Thomas, I'm glad someone else in the world has seen the same problem. Have just logged a fault with Snom. We have the same issue. Quote Link to comment Share on other sites More sharing options...
jmbjmbjmb Posted November 26, 2012 Author Report Share Posted November 26, 2012 I guess a followup is in order here. Changing the 720/760's to firmware version 8.7.3.15 has helped immensely but is not a 100% cure. The buttons still go to sleep occasionally. 320's (on 8.7.3.14 or 15) with a DSS console are the most troublesome, but again not anywhere as frequently as before. However, a receptionist's console that won't allow transfer by button keys usually generates a pretty urgent service request ! Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 28, 2012 Report Share Posted November 28, 2012 We will try to reproduced this issue in our lab, Keep you posted. Quote Link to comment Share on other sites More sharing options...
Brian Barr Posted July 10, 2013 Report Share Posted July 10, 2013 Has this issue been resolved? Am having exact same is issue on Snom One 4.5.1090 (OS X) using snom 760 handsets using 8.7.3.19 firmware. The buttons just go dead often. If fixed on a later PBX release or handset firmware please advise. I will advise client to upgrade to a newer PBX release if needed. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 10, 2013 Report Share Posted July 10, 2013 A factor in this is also the firmware for the phones. For 7xx series, the latest release 8.7.3.19 is from November 2011; for the other phones we recommend 8.4.35. Hopefully we will get a firmware update for the phones that fixes a couple of issued found in the mean time. Quote Link to comment Share on other sites More sharing options...
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