sudo Posted January 2, 2013 Report Share Posted January 2, 2013 I know that you can dial in to the system to upload a agent group greeting etc, But im having issues uploading audio from the web interface. Under 'Caller Setup' I browse to the .wav file for the initial greeting and save the page. But it is not uploading the audio. Could it be the bit rate of the .wav file? It does not look like the system is uploading anything. It just immediately refreshes the screen with no audio file in the greeting, wave file 1, wave file 2 etc. This should be pretty straight forward and I cannot imagine what the issue is here. Quote Link to comment Share on other sites More sharing options...
sudo Posted January 3, 2013 Author Report Share Posted January 3, 2013 I checked the snom one technical manual and it makes no reference to uploading audio. I would assume by the snomone webUI that you can upload audio due to the fact you can browse files on the local machine, but im not finding documentation provided by snom or anyone else that outlines the requirements of uploading audio from the webUI. A heads up from snom one letting me know if this is possible and the requirements would be nice. Good customer service...you know Quote Link to comment Share on other sites More sharing options...
Vodia support Posted January 3, 2013 Report Share Posted January 3, 2013 When uploading a WAV file, please use 8 kHz Mono, 16 bit mono files. If you're still having issue send me a PM with the file so I can load on my system. Thanks Quote Link to comment Share on other sites More sharing options...
sudo Posted January 3, 2013 Author Report Share Posted January 3, 2013 Bingo - Exported the .wav in 8 Khz, 16 bit mono and it uploaded. Thanks Auf Wiedersehen Quote Link to comment Share on other sites More sharing options...
Steve B Posted February 1, 2013 Report Share Posted February 1, 2013 I checked the snom one technical manual and it makes no reference to uploading audio. I would assume by the snomone webUI that you can upload audio due to the fact you can browse files on the local machine, but im not finding documentation provided by snom or anyone else that outlines the requirements of uploading audio from the webUI. A heads up from snom one letting me know if this is possible and the requirements would be nice. Good customer service...you know I have a similar problem, I can upload and import csv from Windows 7 just fine but in Windows 8, I cant upload or import csv files in Chrome, Firefox or IE. This is on 4.x.1090 and 5.0.4 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 1, 2013 Report Share Posted February 1, 2013 I have a similar problem, I can upload and import csv from Windows 7 just fine but in Windows 8, I cant upload or import csv files in Chrome, Firefox or IE. This is on 4.x.1090 and 5.0.4 Windows 8 on the PBX or on the client? Anything with the personal firewall? Quote Link to comment Share on other sites More sharing options...
Steve B Posted February 1, 2013 Report Share Posted February 1, 2013 Windows 8 on the PBX or on the client? Anything with the personal firewall? Sorry, it is windows 8 as the client. I will check the firewall later to see if that is an issue. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 1, 2013 Report Share Posted February 1, 2013 That sounds to me like the OS is blocking the traffic because it thinks this is a security thread. If you can run Wireshark you will see quickly what is happening on the network layer and if the packets are leaving the system or not. Quote Link to comment Share on other sites More sharing options...
koolandrew Posted February 12, 2014 Report Share Posted February 12, 2014 This feature worked beautfully in 4.x versions. We are testing 5.x and now we cannot upload a file that was previously downloaded from the pbx but from a different location. We have tried a number of things (renaming, over riding existing file amongst others) and it doesnt work without an error message. Why would change something that worked so flawlessly before. This is very frustrating. How is this supposed to work as there is no reference to it in the manual. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 13, 2014 Report Share Posted February 13, 2014 Kool can you PM the audio file and I can upload it on our test lab to see if it's reproducible. Best regards Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 14, 2014 Report Share Posted February 14, 2014 Previously the audio files landed in the audio_moh directory, overwriting whatever was there. This is not good, considering that there may be multiple tenants in the system. 5.2 will have the possibility to finally upload music on hold audio also in domain mode. Quote Link to comment Share on other sites More sharing options...
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