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Well the log says that the internal webclient is trying to fetch a file from "". In the context of ActiveSync my guess would be that either there is no server address (or in the wrong format) or the DNS is not set up the way the PBX expects it.

 

its "mail.customer.com"

 

nothing special I can ping it. I tried autodiscover also.. didnt work.

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Have you tried leaving the address field empty, so that the server is auto-discovered?

 

You've probably done this, but just to be on the same page:

 

The username would be the email address of the user, for example abc@example.com.

Then of course the password. Then leaving the address field empty, press save. And then press Sync.

 

A log would be very helpful if that doesn't work. Clear the log, then Sync and then send us the refreshed log.

 

If your exchange server is on public IP (accessible through internet), then maybe we could get a test account to find the issue.

 

By the way, although the auto-discover (leaving address field empty) should work, but in case it doesn't, you have to enter the full URL of the exchange server with the https://, for example https://example.com. Maybe we should make that clearer, although with auto-discover it is hardly used.

 

Thanks.

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here is what my customer log says:

 

[5] 2013/03/18 22:43:54: Activesync: Start discovery.

 

[8] 2013/03/18 22:43:54: HTTP client: Connect to 74.95.xx.xx:80, pending requests 0

[5] 2013/03/18 22:43:54: Activesync: Redirection.

 

[5] 2013/03/18 22:43:54: Activesync: Start discovery.

 

[2] 2013/03/18 22:43:54: HTTP address is empty

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For now can you try the exchange server address directly, if you know it, i.e. put https://the-exchange-ip-here in the address field (.75 that you were talking about). That will directly try the exchange by-passing auto-discovery which you say is not working for you. Please do press Save and then Sync.

 

This will at least give us an idea where the problem lies.

 

Also I asked you if giving us access to a temporary account on your server (for testing) could be an option?

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[5] 2013/03/21 20:44:02: Activesync: Start syncing.

[8] 2013/03/21 20:44:02: HTTP client: Connect to 173.247.95.75:443, pending requests 0

[9] 2013/03/21 20:44:02: HTTP 173.247.95.75:443: send_client_hello(0301514bc572916774982f9948accbce1dc1f60e0da26865b18bc3fc9b2400b8c91e000004000400050100001600000012001000000d3137332e3234372e39352e3735)

[9] 2013/03/21 20:44:02: HTTP 173.247.95.75:443: process_server_hello(0301514bc57206905da623370f260fe0ab7986cc21e8d02a407e51da597a37cc923920550200001cf661ceea30ad754fe4bc6f3f2f421facfe9cb5270bb83f082a921d000500)

[9] 2013/03/21 20:44:02: HTTP 173.247.95.75:443: [55020000] process_certificate(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[5] 2013/03/21 20:44:02: Certificate for 1429959944 could not be verified againstwebmail.ribboncloud.com webmail.ribboncloud.com www.webmail.ribboncloud.com webmail.ribboncloud.ic autodiscover.ribboncloud.com autodiscover.ribboncloud.ic denici1avwexca1.ribboncloud.ic denici1avwexca2.ribboncloud.ic denici1avwexca1 denici1avwexca2 mail.ribboncloud.com mail.ribboncloud.ic

[9] 2013/03/21 20:44:02: HTTP 173.247.95.75:443: [55020000] send_alert(022e)

[9] 2013/03/21 20:44:02: HTTP 173.247.95.75:443: [55020000] process_server_hello_done()

[9] 2013/03/21 20:44:02: HTTP 173.247.95.75:443: [55020000] send_alert(0230)

[5] 2013/03/21 20:44:02: Activesync: Syncing failed 1. Error code = 0

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