andy Posted November 16, 2013 Report Share Posted November 16, 2013 Our IVR has bee running fine for months. Today I wanted to replace one of the wav files. But the system does not store the new file. The uploading seems to work and the file's name is shown after the Upload button. Once I hit save the file's name disappears and I could go through the process all over again. How can I get rid of this strange behaviour? There is for V 4.5.0.1090 64bit and under full administrative rights. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 16, 2013 Report Share Posted November 16, 2013 In version 4, when you upload a file through the web interface it will "land" in the audio_moh folder. The big problem with that is that it will overwrite files that have the same name (even the pre-installed files). Make sure that you choose a file name that does not exist in the audio_moh folder before uploading a new one. Quote Link to comment Share on other sites More sharing options...
andy Posted November 17, 2013 Author Report Share Posted November 17, 2013 Well, I checked on this and on our system the IVR wav files are not in the audio_moh folder, but in the recordings folder. I am using distictive file names, so they are easy to locate. However, where ever they might be located, the system does not accept new uploads and simply ignores them. Once I click on Save the file path is gone. I also tried to copy the wavs into both, the audio-moh and recordings folder to set them up from there. Still no success. Probably one of the file directories on the system is malfunctioning, Quote Link to comment Share on other sites More sharing options...
andy Posted November 17, 2013 Author Report Share Posted November 17, 2013 Finally I found the solution through a couple of tests. SnomOne could not deal with my new wav files. I produced and downsampled the master wav files on a Linux audio workstation to 8 kHz Mono, 16 bit. Our SnomOne is running on a Windows Server. So I checked the downsampled wav files on a Windows computer before uploading the them to SnomOne and eveything was fine. However, there seems to be an issue with wav files originating from Linux not working in conjunction with the SnomOne software, so they are even not uploaded by the system (without any specific error message). So I converted the master wav files from Linux on a Windoiws system to 8 kHz Mono, 16 bit and SnomOne would store them. Another compatibility issue solved. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 17, 2013 Report Share Posted November 17, 2013 yes in newer version we have added a log message if the format is not what the PBX expects. At least it saves the time to figure out what is going on. Quote Link to comment Share on other sites More sharing options...
asealy Posted November 5, 2014 Report Share Posted November 5, 2014 ANdy, I am experiencing the same problem, what program did you use to make sure your file was 8 hz, 16 bit file Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 5, 2014 Report Share Posted November 5, 2014 I like Goldwave (http://www.goldwave.com/). For what you need here definitively more than sufficient. Quote Link to comment Share on other sites More sharing options...
waldivz Posted November 13, 2014 Report Share Posted November 13, 2014 HI, Using Goldwave as suggested - which specific format under "save as" produces a 8kHz mono 16 bit file. We cannot find that specific format in the list at all. Thanks for the assistance Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 13, 2014 Report Share Posted November 13, 2014 Save as type:Wave Attributes: ulaw, mono or ulaw, 8000, 64 kbps, mono Quote Link to comment Share on other sites More sharing options...
waldivz Posted November 13, 2014 Report Share Posted November 13, 2014 Thanks. for some reason we had to resample at 8kHz instead of the original 16kHz thereafter it worked Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.