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  1. Yesterday
  2. Hi, unfortunately the hunt group solution does not work in that case, as the acd can only register one number for an user. and, depending on the workflow inside of the acd, the intercom needs to be activated or not. we solved temporarily by our pbx provider, who das an call mapping based on the calling number, that was possible because the acd workflow allows to use seperate outgoing lines / numbers configured in workflow. another option inside of pbx would be to to an call redirection based on the calling number, but that feature also does not exist in the moment ...
  3. Last week
  4. Set the ANI for the Agent Groups - then log into one of them and (by default) it should then use that ANI for the call. Check the logs on how this is passed to the trunk. By default the {from} pattern in the trunk will use this ANI.
  5. Any examples of how to set this up for outgoing calls. Please advise and example and your scenario and what needs to be set up.
  6. Branding means that they present a certain caller-ID for outbound calls (ANI)? That is for sure possible. There are many ways to achieve this, depending on what they need. Inbound is relatively easy - all they will need is to assign DID numbers to the extension. In 64, there is a new page specially for this task.
  7. A reason could be that the ringback WAV file went missing for whatever reason or a country for the tones was selected that is not present on the system. I assume that calling e.g. the mailbox works fine?
  8. I agree. Maybe we'll just add a way for the admin to enable showing intercom "ring tones".Then this will work with every phone model without having to change any template file. Adding a ring tone selector to the address book is also a good idea. Workaround for today is to set up a hunt group, make the extension the only member of that hunt group, change the ringtones.xml template, change the ringtone for that hunt group to the changed entry and have the ACD call the hunt group instead of the extension.
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  10. hi, thanks for that ideas, but ... the called number is always the same, this cnt be changed at acd because the acd needs to know if a phone is busy in a call or not. otherwise we could also assign a second sip account to the phone and assign a ringtone to that number (thats the way we are doing now) only the calling number changes, depending on which task in acd is in use (outbound / inbound /blending) your thoughts of privacy implications should not harm vodia, as the auto-answer feature is in the phone and can already be configured, means this will not become a vodia-feature. in general, seperating ringtones based on addressbook entrys i think its a nice feature, like boss call recognition etc .. your ideas about conflicting with hunt group ringtone could be solved by an "hunt dialtone overrides" checkbutton /Joachim
  11. We only have snom handsets connected and there is two way audio when connected.
  12. Just want to check if something is possible (I’m not sure anything is, but just how it is implemented). Customer has domain setup in Vodia. Using Yealink 6 x T46s and 2 x T42G/S Customer is adding another brand to the company and wants to ensure when they answer/call out, they are going via the correct branding. For the inbound calls, we can setup a new ring group so that it would ring 3 out of the 8 extensions. But for outbound calls, could we setup a BLF key that as predefined outbound caller ID so that it has a different outbound caller id to the normal/default number? It would be using the same trunk.
  13. Of course it is not a big deal to add that option to the address book. However we need to think about what we should do e.g. when that contact dials a hunt group which has already a ringtone set. By default the PBX uses "internal" and "external" ringtones - depending on where the call came from. We also need to keep in mind that there is a layer on top of the phone hardware - all phones (should) sound the same no matter what manufacturer. Having the phone connect the call is a somewhat special case because of the privacy implications. It would be still possible to use the hunt group to achieve this with the current versions. There is a file ringtones.xml that can be edited (through the web interface) to hijack one of the ring tones to make the phones pick up immediately. All you have to do is use a hunt group with just one agent and select a ring tone that you then change in the ringtones.xml file. In that file you will see the entry that makes the Polycom pick up the call immediately. In the following example all you have to do is set the ringer to "ringer10" in the hunt group: <tone name="ringer10"> <vendor ua="Polycom.*">Auto Answer</vendor> ...
  14. its a little bit more complicated ... some acd calls are outbound initiated, some inbound. there is a callmanger, that manages the functions of the acd. on the vodia pbx side, all calls are incomming, even if a user initates an outbound call (software makes acd call, then acd forwards call to pbx) the acd always calls the same phone number for an pbx user, only the calling number differs. the only difference between the type of calls is signaled by the calling number. this must be a regular number, so * is not valid. is there a chance to get the dialtone as an option to the vodia addressbook - within the next 3 month - as an enhancement ? just use the same pulldown that is avail at the client definition in the addressbook. every cheap smartphone can define an rintone at the user addressbook - why not vodia ? our pbx provider uses vodia, all other options on that are great, but only that function is missing.
  15. Ahhh. You want to essentially intercom to the phones. You can do that from an extension (permission needs to be set) e.g. by dialing *90123 (123 being the extension). Is it possible for the external ACD to call *90123 instead of 123? Then you could tell the PBX to treat that call like a call from one extension (ACD, based on its IP address) to another extension. If all calls to the phones are intercom you could as well change the polycom_all template and make them auto answer. The third possibility would be to send the call to a hunt group that uses the ringtone that you want - this can in theory include the "no dot ring at all" "tone". Though this would require that you change the template for the hunt group web page which is currently suppressing that option.
  16. we have an external acd sulution running, phones are polycom vvx411, connected to vodia. external acd takes care about the workflow in callcenter and calls the pbx phones if defined if acd calls the call should be auto-answered by the polycoms. this is possible by defining a special behaviour on ringtones. https://www.voip-info.org/polycom-auto-answer-config/ auto-answer works fine if i define a configured ringtone in pulldown, but then auto-answer is globally on.
  17. Your phone model itself might be having that feature. What make and model is that?
  18. You can set different ring tones when e.g. a hunt group is being called. This depends on who is being called, not who is calling. Can you elaborate a little what the use case is for specifying what ring tone to use in the address book?
  19. thats bad .... for our application, i need an different Alert-Info field content in sip-header if a defined number is the caller. we are migrating from asterisk to vodia, this might be a showstopper ...
  20. We're sorry, the ringers can only be categorized as internal or external calling party, at this point from the drop down section. It cannot be personalized.
  21. Hi, is it possible to select an different ringtone for an incomming call , maybe defined at an adressbook entry ? or by a number ? like " if +497111223344455 calls me at my pbx number, i want ringer10 to be the ringtone"
  22. Support

    Error 99

    If you're provisioning the phone, then it has to be something like this.
  23. Well what did you put into the URL field? It has to be an URL.
  24. Try https://portal.vodia.com/downloads/snomOneCstaBrowser1006.zip however keep in mind its pretty old.
  25. Luca Rosati

    Error 99

    My device is D725 my firmware version is: snom725-SIP 8.7.5.35 When I check to upgrade manually my firmware i'm not able for this message: software update downloading firmware file not found Error: 99 Thanks for the reply Luca
  26. How do i get the CSTA browser to download? The link https://vodia.com/downloads/snomOneCstaBrowser1006.zip seems to be unavailable.
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